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Group buy on Innovate products

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Old 02-01-2007, 01:22 PM
  #76  
Louie928
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Originally Posted by Lizard931
word of caution to all canadian residence. They do not read any notes on the order, so if you make an order ONLY use a PO Box otherwise they will ship by purolator ground and then you will get nailed with a massive brokerage fee making it cheaper to just go into lordco and pick it up over the counter.

does anyone have a phone # I can call them on and make sure it is shipped by USPS instead, I have already responded to the email but I cannot guarentee that it will get there before it is out the door.

as well the entire handling charge was not removed for me, the handling charge listed at $66.00 and the discount was $42.
When did you place your order? The email I received informing me that the flat rate $14 discount had been changed to be the handling charge and there would be a $200 minimum was sent at 4:59pm Pacific time. The email lowering the minimum to $125 was written at 8:50pm Pacific time. I think any order placed before about 5pm would have only had the $14 per item discount applied, as mine was.

I cannot find a phone number for CarPartsPlanet on their web site, but they did respond to the email form on their Contact page within a couple of hours. IIRC, there is a box to add instructions on the order page so any shipping instructions should work if entered there.
Old 02-01-2007, 01:30 PM
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Lizard928
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Originally Posted by Louie928
When did you place your order? The email I received informing me that the flat rate $14 discount had been changed to be the handling charge and there would be a $200 minimum was sent at 4:59pm Pacific time. The email lowering the minimum to $125 was written at 8:50pm Pacific time. I think any order placed before about 5pm would have only had the $14 per item discount applied, as mine was.

I cannot find a phone number for CarPartsPlanet on their web site, but they did respond to the email form on their Contact page within a couple of hours. IIRC, there is a box to add instructions on the order page so any shipping instructions should work if entered there.

That box is what I used for the shipping instructions and they did NOT listen to it, my order was placed yesterday and the total bill was for alot more than $200 it was over $500. as to the discount, it is possible that the handling charge is more for shipping to canada.
Old 02-01-2007, 01:37 PM
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Louie928
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Originally Posted by Lizard931
That box is what I used for the shipping instructions and they did NOT listen to it, my order was placed yesterday and the total bill was for alot more than $200 it was over $500. as to the discount, it is possible that the handling charge is more for shipping to canada.
Hope your email instructions was acted on in time to help. Not a good sign when they didn't follow instructions in the order box.
Old 02-01-2007, 06:20 PM
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agreed
Old 02-01-2007, 06:30 PM
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In line with the revised requirements, my small order was cancelled and refunded by CarPartsPlanet even though it was placed before the change. I'll poke around and try to build an order that meets the new requirements.



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