misterdega

Hey all. So I have a Soul Valved exhaust on my car which I've loved. Recently though one of the valve diaphragms have failed and I was in contact with Soul to help remedy the situation. I also took it to my local indie in LA to help diagnose.

Anyhow, they are going to be sending me the replacement part but labor is on me. Kinda bummed since the part failure is going to cost me to have it replaced and wouldn't cost me anything had their part not failed. They are covering the part but not the labor. Has anyone had any experience with this and possibly had a better outcome?

Petza914

That's how almost all warranties work - parts only, no labor, and sometimes shipping is covered and sometimes not, and they always exclude consequential damages, like a tire that fails and then damages the fender - tire will be sent free, mount, balance, and fender.repair on the user.
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EVOMMM

That’s because you bought a soul system like fabspeed more hype then integrity

Petza914

I have a complete Fabspeed system on my 997 and their secondary car bypass pipes on my Cayenne Turbo S and everything fits, the metal is thick and great quality, the welds are great and the sound well developed. The system on my 997 has been installed since 2012 and I've had zero issues with it.

There are some poor quality exhausts out there like TopGear but Fabspeed and Soul aren't poor quality.

misterdega

Thanks for the feedback and insight. That makes sense to me, especially the tire example.

EVOMMM

Let me restate fabspeed and soul are good but for not much more there are better made I have a full fabspeed setup on my 996 but for my 997.2 turbo I have an IPE system the quality and fit aren’t close for about $800 more the owner of soul used to work at fab so the quality and innovation is similar the sound quality between them is vast

misterdega

I've had otherwise good luck with my soul exhaust that was installed 3 years ago and have been happy with it.

IPE does sound good (just watched a video) but their 1 year warranty is a bummer.

jalvani

How is this an even vaguely helpful comment? ****ty, condescending snark.

EVOMMM

If you follow the convo you see that I clarified my opinion
so we are both guilty of shooting from the hip cowboy

CarreraAlex

Am i reading this correctly that you’re being sent a wear and tear item on an aftermarket part that’s 3 years old for free?

Soul makes quality products and John’s a stand up guy. Im not sure what you expect from aftermarket pieces. even purchasing an oem exhaust you’d be SOL after 3 years on a part that failed. I’d say you’re lucky you’re even getting a replacement covered.

misterdega

Soul has a lifetime warranty on their products.

From their website:

Soul Performance Products provides the original owner with a LIFETIME WARRANTY for all products we manufacture, covering materials and workmanship for both street and track use.