Notices
991
Sponsored by:

My experience with Fabspeed

 
Old 05-17-2019, 01:22 PM
  #46  
garfunkle
User
 
Join Date: Aug 2018
Posts: 595
Default

Originally Posted by [email protected] View Post


Jerry991, we are sorry to hear about this incident again. If you could reach back out to us so we can get more details on your situation and look into a resolution. We look forward to speaking with you.
Phil - respectfully; and I do support your products... But this response is the type of antagonizing that people really get annoyed by. What additional details are you looking for exactly? Tarnish > product returned > Polished > tarnished again. Either offer to replace them with something different that's not going to tarnish[again], refund the amount of the tips or just don't respond and own that Fabspeed doesn't care. There really isn't a 4th option. If you do care then take initiative and do something proactively. Most of us have jobs and constantly following up should be Fabspeed's and not the consumers'.
garfunkle is offline  
Old 05-17-2019, 02:28 PM
  #47  
Porsche_nuts
Super User
 
Porsche_nuts's Avatar
 
Join Date: Jan 2010
Location: New York
Posts: 2,966
Default

Originally Posted by garfunkle View Post
Phil - respectfully; and I do support your products... But this response is the type of antagonizing that people really get annoyed by. What additional details are you looking for exactly? Tarnish > product returned > Polished > tarnished again. Either offer to replace them with something different that's not going to tarnish[again], refund the amount of the tips or just don't respond and own that Fabspeed doesn't care. There really isn't a 4th option. If you do care then take initiative and do something proactively. Most of us have jobs and constantly following up should be Fabspeed's and not the consumers'.
LMAO. Truer words were never spoken.
Porsche_nuts is online now  
Old 05-17-2019, 05:09 PM
  #48  
NJ991
Addict
Rennlist Member
 
NJ991's Avatar
 
Join Date: Dec 2018
Location: Northern NJ
Posts: 378
Default

Originally Posted by garfunkle View Post
Phil - respectfully; and I do support your products... But this response is the type of antagonizing that people really get annoyed by. What additional details are you looking for exactly? Tarnish > product returned > Polished > tarnished again. Either offer to replace them with something different that's not going to tarnish[again], refund the amount of the tips or just don't respond and own that Fabspeed doesn't care. There really isn't a 4th option. If you do care then take initiative and do something proactively. Most of us have jobs and constantly following up should be Fabspeed's and not the consumers'.
Fourth option is offer a discount for another product. All kidding aside, your comments are true.
NJ991 is offline  
Old 05-17-2019, 07:30 PM
  #49  
garfunkle
User
 
Join Date: Aug 2018
Posts: 595
Default

Originally Posted by NJ991 View Post
Fourth option is offer a discount for another product. All kidding aside, your comments are true.
When you have to tell your customers that youíll take care of them on the next purchase that pretty much means you donít care about your customers and that customer isnít buying your product again. Ever.
garfunkle is offline  
Old 05-17-2019, 10:39 PM
  #50  
NJ991
Addict
Rennlist Member
 
NJ991's Avatar
 
Join Date: Dec 2018
Location: Northern NJ
Posts: 378
Default

Originally Posted by garfunkle View Post
When you have to tell your customers that youíll take care of them on the next purchase that pretty much means you donít care about your customers and that customer isnít buying your product again. Ever.
Absolutely correct. Your previous post did make me laugh, even when it is 100% correct. Glad someone said it.
NJ991 is offline  
Old 05-18-2019, 12:01 AM
  #51  
Penn4S
Addict
Rennlist Member
 
Penn4S's Avatar
 
Join Date: Mar 2014
Location: Pennsylvania.
Posts: 2,515
Default

I do agree with this. I had a vendor that wanted to compensate me for a defective part on the next purchase. I'll never buy another thing from them. If you can't make it good when it happens then don't expect anything in the future. Terrible retail strategy.
Penn4S is offline  
Old 05-18-2019, 01:31 AM
  #52  
Papa Fittig
User
 
Papa Fittig's Avatar
 
Join Date: Nov 2012
Location: SF Bay Area
Posts: 1,016
Default

Originally Posted by Penn4S View Post
I do agree with this. I had a vendor that wanted to compensate me for a defective part on the next purchase. I'll never buy another thing from them. If you can't make it good when it happens then don't expect anything in the future. Terrible retail strategy.
That would've never worked with me either. I respect your position of not sharing this type of bad experience publicly too. To me it's a personal choice and there is no right or wrongs.
Papa Fittig is offline  
 


Thread Tools
Search this Thread

Contact Us - About Us - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: