Porsche's 10 Year Corrosion Warranty
03-19-2013, 11:56 AM
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Porsche's 10 Year Corrosion Warranty
This is more of FYI for everybody, So I took advantage of the 10 year corrosion warranty, at the bottom of my driver's door (2004 Cayenne S) was rusting from the inside out. I took it to Pfaff Porsche and they took a picture to obtain approval from head office in Germany I guess. Regardless, they called me back several days later and said they will be replacing my door as part of the warranty.
I sent in the Cayenne last week and ensured they blend the paint to match the rest of the car. They gave me a loaner car (2012 Audi Q5 brand new: 7K KM on it). Wierd they didnt provide me with another Porsche? I even told them I was in the market for a new Porsche in a year, why wouldnt they provide the new Cayenne instead to there customers? Perplexing to say the least.
Also, found the service consultant to be rude Joe T......
I sent in the Cayenne last week and ensured they blend the paint to match the rest of the car. They gave me a loaner car (2012 Audi Q5 brand new: 7K KM on it). Wierd they didnt provide me with another Porsche? I even told them I was in the market for a new Porsche in a year, why wouldnt they provide the new Cayenne instead to there customers? Perplexing to say the least.
Also, found the service consultant to be rude Joe T......
03-19-2013, 12:40 PM
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Because Cayennes are sold out and I don't imagine are being used as loaners...
03-19-2013, 01:13 PM
#3
Captain Obvious
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Got a free door and a loaner and still not enough? Rust warranty is usually for perforation (holes) so the fact they warrantied it before it became a hole is more than the warranty, be happy with it. My VW dealer told me it was lack of mantenance that caused the fender to rust, from the inside, despite their 12 year corrosion warranty. So some dealers do more than they should and others don't do a single thing.
03-19-2013, 01:23 PM
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Race Car
This is more of FYI for everybody, So I took advantage of the 10 year corrosion warranty, at the bottom of my driver's door (2004 Cayenne S) was rusting from the inside out. I took it to Pfaff Porsche and they took a picture to obtain approval from head office in Germany I guess. Regardless, they called me back several days later and said they will be replacing my door as part of the warranty.
I sent in the Cayenne last week and ensured they blend the paint to match the rest of the car. They gave me a loaner car (2012 Audi Q5 brand new: 7K KM on it). Wierd they didnt provide me with another Porsche? I even told them I was in the market for a new Porsche in a year, why wouldnt they provide the new Cayenne instead to there customers? Perplexing to say the least.
Also, found the service consultant to be rude Joe T......
I sent in the Cayenne last week and ensured they blend the paint to match the rest of the car. They gave me a loaner car (2012 Audi Q5 brand new: 7K KM on it). Wierd they didnt provide me with another Porsche? I even told them I was in the market for a new Porsche in a year, why wouldnt they provide the new Cayenne instead to there customers? Perplexing to say the least.
Also, found the service consultant to be rude Joe T......
I've had a Passat a few times as a loaner. Who cares about the loaner as long as my car is done right.
Besides, if they start loaning out new P-cars, we'll just be paying for the depreciation of those cars via service rates. I'm sure if you need a truck, they would have supplied one.
Besides, you got a 2012 to use while your 2004 was being serviced.
Pretty good I think.
03-19-2013, 05:09 PM
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Hey guys, dont get me wrong I am not complaining. Just thought since I am getting my Porsche serviced, they would provide a Porsche..... I guess I was lucky with the warranty.....
03-19-2013, 11:04 PM
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Most high end dealers use cheaper vehicles for loaners (or use Thrifty, and charge it back to the Car Manufacturer). They also use lesser vehicles for their shuttles.. As long as it gets me home, I am happy 
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03-20-2013, 12:34 AM
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Manufacturers offer incentives so that dealers use service loaners of the brand including Porsche..trust me I know. You don't want to risk customers defecting to another brand because they liked that demo better. Getting a Budget rental is NOT acceptable to manufacturers when you want to retain brand loyalty. Chances are their "proper" loaners were all out.
03-20-2013, 01:07 AM
#9
Drifting
Manufacturers offer incentives so that dealers use service loaners of the brand including Porsche..trust me I know. You don't want to risk customers defecting to another brand because they liked that demo better. Getting a Budget rental is NOT acceptable to manufacturers when you want to retain brand loyalty. Chances are their "proper" loaners were all out.
But it was still a Cadillac product...
03-21-2013, 12:18 PM
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I just called Pfaff and they told me they discovered more rust on the rear two doors, they will be replacing those as well. Is there anything I can do to keep the existing doors and have give me a cheque payout? The car is old, 2004 Cayenne S with 211,000KM on it? Any suggestions or help?
03-21-2013, 12:28 PM
#11
why would you rather have a 'payout' instead of new doors? resale value difference of a 'no-rust' car vs. a rusty car is fairly large when in the 'premium' car segment...
03-21-2013, 12:37 PM
#13
fair enough, although I doubt they will offer a payout, and if they do it won't likely include the labour value, just parts...let us know how it goes, sounds like they are being really good to you
03-21-2013, 01:55 PM
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I think for Pfaff to get paid from Porsche they must actually complete the work. If they submit an invoice for work that has not been completed it could be viewed as fraud, so I wouldn't even discuss this with the dealer. You should feel lucky that they are doing the work and providing any transportation.
Do you know the history of the vehicle? was it abused? you don't see many rusted out Porsches these days, thanks to galvanized panels and factory rustproof treatments.
good luck!
Do you know the history of the vehicle? was it abused? you don't see many rusted out Porsches these days, thanks to galvanized panels and factory rustproof treatments.
good luck!
