I had my seats, harness bar and harnesses installed in 2007. Custom fabrication was required to get the seats in. Bill was more than fair.

I had my Motons and monoball suspension goodies put in there this past winter. I'm happy.

 

The Norman boys have looked after my Porsche needs in both parts (I'm a bit of a DIY'er) and service in the past....... and I'm happy to continue using their service and parts whenever possible and practical.

you can't please everybody....

 

Upon further review of the situation the " oil change " part of the service was included in the annual service. There was a few other issues were performed as well as a sublet to the Porsche dealer ($$$) in which they delivered the car to the dealer. Part of that total invoice was parts of which included synthetic gear oil, new oem lightweight lug nuts, etc...
all and all no additional surchages we charged for him bringing his own parts.

 

The ****ty part is, they jump on the computer and post stuff.
A lesson I learned a long time ago...There are 3 sides to every story!

 

I'm trying to follow along. Do you work there?

 

Same here and very helpful. When there was something that I perceived as an issue, they made good on it immediately.

To the OP, a question, did you communicate your issues to them or did you just choose to express your displeasure here? If a mistake is made, people deserve the opportunity to fix it first.

 

I JUST HAD SOME DEALINGS WITH THEIR PARTS GUY{ I THINK] FRAZER HE WAS VERY GOOD AND AS HELPFUL AS POSSIBLE, AND WILL BE GETTING A WHEEL ALIGNMENT THERE SOON . JOHN

 

...stop yelling we hear you

 

Have you tried Robson Racing
1548 Woodward Ave
Ottawa, ON K1Z 7W7
(613) 798-8163

 

+1

 

I've been pleased with Auto Import and have brought parts for install that were purchased elsewhere several times. These guys are very knowledgeable and friendly. A couple of times they have pointed out ways that I could save some cash which indicates to me that they are more concerned with the long term customer relationship than making a quick buck.

 

There is also Metric Auto Service just down the street from AutoImport on Clyde.

Metric Auto Service
912 Clyde Ave
Ottawa, ON K1Z 5A5
(613) 725-6052

 

I know it usually doesn't mean ****, but in this guy's case it DOES! He clearly knows his ****!.... Just saying.

Multiple sources say he's very knowledgeable, and I agree from my few dealings with him and conversations on various issues.

 

In my experience, Auto Imports are straight shooters, knowledgeable, and fair.

 

+1