Recaro Polo Position Recall: Updates?

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06-22-2015, 11:20 PM

#16

skxf430

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I was missing a photo of serial and part number on the bottom of the seat but they should have all my information now.

Hoping to get the seat soon.

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06-24-2015, 10:49 PM

#17

JPS

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Mine shipped today.

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07-13-2015, 01:03 PM

#18

Spyerx

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My replacement seats + mounts shipping out this week.

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07-13-2015, 01:39 PM

#19

onefastviking

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New seat

Know someone that got their new seat, seemed happy although I think all are a little miffed by the time it has taken. But all in all he is happy.

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07-13-2015, 02:07 PM

#20

gmgracing

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last i heard on the Pole Positions they are still filling recall orders. However i have been able to get some SPG's, which have also been out of stock for months due to their restructuring.

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07-13-2015, 02:46 PM

#21

froggert

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Emailed my documentation last week and haven't heard anything, yet. Just left a voicemail message requesting confirmation of receipt. Found my invoice, too and it looks like I just miss out on the free replacement by 5 weeks.

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07-13-2015, 02:54 PM

#22

Spyerx

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Quote:

Originally Posted by froggert

The contact that finally got back to me had an out of office email and I think she's back this week.

A different person in customer support confirmed the ship date this morning.

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07-13-2015, 03:16 PM

#23

skxf430

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Mine is being sent out next week. They are asking for the old seat and mounts to be sent back to them.

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07-14-2015, 11:25 AM

#24

Spyerx

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Quote:

Originally Posted by skxf430

Mine is being sent out next week. They are asking for the old seat and mounts to be sent back to them.

Given the 8 months it took them to replace it might just take me that long to box them up and ship them back.

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07-15-2015, 01:41 PM

#25

PAOLOP

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Quote:

Originally Posted by Maxhouse97

Anybody know what the "attractive offer to purchase seats at" for those produced before 2012? Mine were made in 2011.

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07-15-2015, 01:54 PM

#26

997TTMeteor

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I’ve left them 5 voicemail messages since May and no one has called me back. Did it take you guys several messages to get a call back?

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07-15-2015, 02:48 PM

#27

froggert

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Quote:

Originally Posted by 997TTMeteor

I’ve left them 5 voicemail messages since May and no one has called me back. Did it take you guys several messages to get a call back?

sometimes. i haven't heard back yet after leaving the latest voicemail message. Are you calling the number in Michigan?

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07-15-2015, 03:01 PM

#28

997TTMeteor

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Quote:

Originally Posted by froggert

sometimes. i haven't heard back yet after leaving the latest voicemail message. Are you calling the number in Michigan?

Yes, I've been calling 248-364-3818. Will try again today...

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07-15-2015, 04:06 PM

#29

froggert

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The only person that has been responsive at all at Recaro is someone named Beverly. She just responded to my latest email with an offer of a 20% discount on a new seat since I missed the cutoff by 5 weeks. Needless to say, I'm not happy and will not be purchasing any Recaro products in the future.

997TTMeteor, PM me your email address and I'll forward the info that Beverly sent me.

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