Avoid Saferacer.com
08-17-2010, 03:25 PM
#31
Drifting
Join Date: Jun 2006
Location: Dallas/FortWorth Texas
Posts: 3,438
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I've ordered from them many times with no problems. But I think every supplier is going to have a misstep now and then. It is a statistical certainty when humans are involved. The question then becomes how the vendor and the customer deals with it.
08-17-2010, 04:07 PM
#32
Mr. Excitement
Rennlist Member
Rennlist Member
"I am a member of many automotive forums and will trash you on the internet"
If you want to post your experence you should include the details otherwise your intent of negative press gets washed away in the flood of happy clients.
If you want to post your experence you should include the details otherwise your intent of negative press gets washed away in the flood of happy clients.
08-17-2010, 04:34 PM
#33
Burning Brakes
Ok Kurt,
After they screwed up the orders that were placed I ask to speak with a supervisor or owner. I was told that they do not have a supervisor. After asking to speak with the owner they told me" maybe you just dont get it... the owner does not have to speak with you regarding customer service"
Fair enough.... refund my money!
After they screwed up the orders that were placed I ask to speak with a supervisor or owner. I was told that they do not have a supervisor. After asking to speak with the owner they told me" maybe you just dont get it... the owner does not have to speak with you regarding customer service"
Fair enough.... refund my money!
08-17-2010, 04:58 PM
#34
Racer
Join Date: Jul 2010
Posts: 465
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I have no horse in this race but if the vendor screwed up, make it right. It looks to me as though all the OP is asking for is the correct item or his money back. How difficult is that? What good could possibly come from NOT resolving this matter properly and immediately?
It's like when UPS or FEDEX screw-up a Next Day Air delivery... I don't give a rats azz about their 98.6% on-time delivery. All I care about is that they did not provide the service paid for and promised. Fix the problem, don't give me excuses.
It's like when UPS or FEDEX screw-up a Next Day Air delivery... I don't give a rats azz about their 98.6% on-time delivery. All I care about is that they did not provide the service paid for and promised. Fix the problem, don't give me excuses.
Last edited by beentherebaby; 08-17-2010 at 08:51 PM.
08-17-2010, 06:59 PM
#35
Basic Sponsor
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But yes, they are great, AND they race themselves.
__________________
Bob Saville
Getting You On Track!
www.naroescapemotorsports.com
704-395-2975
'07 SPC
'71 914/6 Huey
'04 GT3
Bob Saville
Getting You On Track!
www.naroescapemotorsports.com
704-395-2975
- Data Analysis & Coaching
- Drivers Gear
- Crew Gear
- Car Gear
'07 SPC
'71 914/6 Huey
'04 GT3
08-17-2010, 10:43 PM
#37
Rennlist Member
FWIW I used them quite a bit over the years with no issue for all kinds of stuff, two years ago the GF ask what I wanted for my BDay, needed some new boots so I look up a nice deal on some sparcos, bday comes I get a card with an email note from SR that they are on backorder I will have them soon... So I get another pair and proceed to wear th out over the next year... I **** you not the day before my birthday a YEAR later, a ups box with my new sparcos shows up... Just in time...
08-18-2010, 02:13 AM
#39
Race Director
I bought some stuff from OG before and they were good and bought from Wine Country Motorsports too and they are very nice. Suncoast in Florida for Porsche parts is the best.
I had issues with Pelican Parts and Rennstore but I know they are very well respected but the attitudes were hard to deal with.
08-18-2010, 09:33 AM
#40
Mr. Excitement
Rennlist Member
Rennlist Member
Ok Kurt,
After they screwed up the orders that were placed I ask to speak with a supervisor or owner. I was told that they do not have a supervisor. After asking to speak with the owner they told me" maybe you just dont get it... the owner does not have to speak with you regarding customer service"
Fair enough.... refund my money!
After they screwed up the orders that were placed I ask to speak with a supervisor or owner. I was told that they do not have a supervisor. After asking to speak with the owner they told me" maybe you just dont get it... the owner does not have to speak with you regarding customer service"
Fair enough.... refund my money!
OP. care to give a full account? what you ordered, what was sent, reasons for no refund?
08-22-2010, 01:49 PM
#41
Former Vendor
Any transaction is definitely a TWO WAY DEAL regarding ethics / way people are treated.
99% of my customers are just great guys (and gals also) but every now and then...ugh.
Lately Australia has been a real thorn in the side, not sure why....
I stock 99% right here, at the shop, ready to roll.
99% of my customers are just great guys (and gals also) but every now and then...ugh.
Lately Australia has been a real thorn in the side, not sure why....
I stock 99% right here, at the shop, ready to roll.
08-23-2010, 06:25 PM
#42
Addict
Lifetime Rennlist
Member
Lifetime Rennlist
Member
Never had a problem with Safe Racer in many years of business and as for Craig at Rennstore he is great to deal with and when I call for pads he is always available to talk to, even with my recent need for pads for a set of BremTeck calipers, highly recommended!
Rich
Rich
