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Bought a wing in Santa Ana, CA for my race car. happened to tear mine off at Watkins Glen last month. Shipped via Greyhound. The wing is going to have more miles on it than my race car by the time it gets here. How does Greyhound manage to continue to find customers...Santa Ana to Phoenix, back to Santa Ana. On to Dallas. then to VA but back to Dallas via Memphis (x2) and Nashville. Made if back to Dallas and then to Indianapolis.
It's probably been twice that many places and they just forgot to enter the data As long as UPS, USPS, and FedEx charges for shipping large packages are ridiculous Greyhound will have customers. No one wants to buy a bumper (or similar part) for $300 and then spend $400 on shipping.
I've used Greyhound for years with pretty good results. They aren't great about entering the data at every stop, but I've never had them lose a package. I've only had two packages damaged and in both of those cases I could have done a better job packaging it.
Greyhound - When it absolutely, positively has to be there within an unspecified time frame!
I bought a old fashion type neon light for my garage on eBay, which was shipped by Greyhound, and it came in a thousand pieces. It was insured and the guy shipped it again with the same results. I gave up after that!
I had a bumper delivered by Greyhound once. The shipper wrapped it very nicely but by the time it got to me it looked like they dragged it behind the bus the whole way. Good luck.
We used to use Greyhound to ship our bumpers. They were great sometimes but horrible others. Not worth the bad customer service for the savings on shipping. We finally got a good contract with freight shipments which means we ship them all by truck freight now and they get there when they should.
You are lucky. Our experience is that it only shows the departure station and they have to actually call around to the different stations to see who actually has it. I remember spending a good deal of time on the phone with them and an angry customer while we were at Watkins. I vowed never again after that.
Thanks
Ed
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Now they cannot find it at all. Last know location was loaded onto a bus in Indianapolis on June 28. Today is July 10. I told them I'd be willing to drive 300 miles to pick it up if they could just find it. At first, I thought it was funny how inefficient Greyhound is but now I am not laughing anymore.
BTW, I have been on hold with them now for 33 minutes and counting....
I hope anyone who thinks about using Greyhound to ship a package sees this thread.