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Panamera recall, AH08

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Old 09-17-2017, 05:34 PM
  #16
Dominic123
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..

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Old 01-07-2018, 06:45 PM
  #17
Bosman Nanek
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Hello, i am new here. Can anybody tell me what size the screws had ?
there are 8 to change.
thanks
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Old 01-09-2018, 07:37 PM
  #18
JAB12
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Please keep us posted on any updates about this replacement campaign. Would like to know how much time the vehicle needs to be at the dealer for this to be performed.

Thank you.
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Old 01-09-2018, 11:12 PM
  #19
RDS928S
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Porsche NA does not really want to perform this recall. They hope the older Panno cars will fade away.
To prove my point i have been in contact with my local dealer ( Paul Miller Porsche/NJ) The parts/service departments are still unsure of exactly what they are supposed to do. They still don't know what parts are to be replaced & when those parts will arrive ? WTF? The recall notice went out in July 2017 to all customers.
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Old 01-10-2018, 02:12 AM
  #20
Bosman Nanek
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Does anyone know the size of the eight bolts.
in Germany there is no recall for the panamera with the bad bolts. I mean with the size example M8 x 40 mm
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Old 01-11-2018, 07:45 PM
  #21
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Thought I would update this post with the result of my 1 hour long phone call with PCNA earlier today. Which was absolutely positively Nothing..!! In short, they (or at least customer service department reps and supervisors), do not know what is going on. You can tell they have received additional training on how to answer and/or dodge the hard questions on this AH08 item without giving away anything that compromises the company. I did get the feeling though, that if one keeps calling and writing (by mail) which is my next step, they will consider 'some kind' of compensation for the hardship endured on a case by case basis. This was implicit without actually saying it given the variants of answers I got to my drilling questions from a customer commitment supervisor.

The only relevant piece of information that I could peel away from this exchange is that within the next 30 days PCNA will be issuing a secondary notice to potentially affected owners with clearer directives on what the next steps will be to get this Recall resolved, what parts are involved and where one can take the cars. Also they mentioned that PCNA would reimburse any applicable expenses incurred already as it relates to correcting this situation or any kind of preventive measures taken.

If anyone would like further details please send me a pm.

Hopefully this thing will be resolved sooner than later. It's very concerning to drive a car that could potentially go full engine stall while you're doing 70 mph on the freeway. That happened to me while driving solo, over 10 years ago on my BMW 7 Series Sport and I was going faster and not only the car dies, but the steering wheel locks and the brake pedal locks as well so its inertia/road friction all the way to stop after that. Thankfully I am still here to tell the story and the issue was a simple loose battery cable wire detached but man what a scare! This Porsche issue is quite serious.

I wonder how much it'll take before it goes class action..??
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Old 01-12-2018, 05:03 PM
  #22
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Sharing a bit more:
I just received an email from PCNA with contact information for a newly instated department set up just to deal with the AH08 replacement campaign. Excerpt below:

After our conversation I did receive an update on the Camshaft Recall, you can reach out to Garden City with any questions or concerns about your recall, there was also a letter sent out to containing all the information on getting this resolved for our customers.

[email protected]
www.camshaftadjusterrecall.com
877-919-6430


If anyone has additional information please share in this forum.

Thank you!
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Old 01-12-2018, 05:05 PM
  #23
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Text from the new website:

All claims are being processed by Garden City Group, LLC (GCG). If you have reviewed the information in the Recall Notice and on this website, and you have additional questions, you can contact GCG by calling toll-free 1-877-919-6430, or by mail at the address below:

PCNA Camshaft Controller/Adjuster Recall c/o GCG PO Box 10506 Dublin, OH 43017-1506
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