CARiD.COM SUCKS!!!!
08-09-2016, 05:13 PM
#62
Rennlist Member
In meetings.
Dan, call your credit card company and ask to speak to a different rep or escalate it. Your bank cannot support deception no matter what a company's BS "policy" states.
Dan, call your credit card company and ask to speak to a different rep or escalate it. Your bank cannot support deception no matter what a company's BS "policy" states.
08-09-2016, 05:14 PM
#63
LOL! I know right! I have no more time to devote to this. I think my point has been made on what CARiD is willing to do. It's obvious they are a deceiving and unreasonable company to deal with. They change there story to fit there own motive.
Either way the humor in this thread almost made what I'm going through worth it. Thanks fellas!
Dan
Either way the humor in this thread almost made what I'm going through worth it. Thanks fellas!
Dan
08-09-2016, 05:57 PM
#64
Rennlist Member
For those who just tuned in, let's recap CarIDunno's position as they continue to refuse his refund requests:
1. "Unfortunately, we are unable to cancel the order due to the fact that these products are custom ordered, and therefore are non-cancellable, and non-returnable."
2. "Everything is in stock. It has to come from the manufacture to our main facility for the tires to be mounted and balanced."
Unreal. They clearly shouldn't be allowed to advertise here.
1. "Unfortunately, we are unable to cancel the order due to the fact that these products are custom ordered, and therefore are non-cancellable, and non-returnable."
2. "Everything is in stock. It has to come from the manufacture to our main facility for the tires to be mounted and balanced."
Unreal. They clearly shouldn't be allowed to advertise here.
08-09-2016, 07:08 PM
#65
Team Owner
AmEx even warned me that these companies will often rush an item into the shipping process once they've been told the order is cancelled with the expectation that you'll just keep it. They actually told me to just refuse the delivery if that happened.
FWIW, half of the products I sell are manufactured and stocked in the UK--that is, actually in stock in a warehouse owned by my company--and I couldn't get away with this kind of sloppiness.
08-10-2016, 12:57 AM
#67
Addict
Lifetime Rennlist
Member
Lifetime Rennlist
Member
Hit them where it hurts... Let's link this to other in sites like E46 fanatics and other p-car sites.
08-10-2016, 10:13 AM
#70
Nordschleife Master
Thread Starter
08-10-2016, 10:52 AM
#71
Rennlist Member
Update:
CARiD called me while I was in a meeting today. When the meeting was over, I checked my email and received the below email from them. From reading the email, CARiD is placing the blame on the manufacture for the delayed ESD (Estimated Ship Date). Seems odd, as I remember being placed on hold for a few minutes why Luis made some phone calls to verify inventory. Either way CARiD has not offered to cancel the order or offer any type of concession on their part. I definitely learned a valuable lesson about reading a company’s policy before ordering.
I just wanted to extend a big thank you to Mark (moderator) as he took a genuine interest in my order with CARiD and did what he could to help me! Even though I was unable to come to a resolution with CARiD, it’s people like Mark that have your back when something goes wrong with a vendor. Mark went above and beyond of what I had expected him to. Thanks again Mark!
CARiD called me while I was in a meeting today. When the meeting was over, I checked my email and received the below email from them. From reading the email, CARiD is placing the blame on the manufacture for the delayed ESD (Estimated Ship Date). Seems odd, as I remember being placed on hold for a few minutes why Luis made some phone calls to verify inventory. Either way CARiD has not offered to cancel the order or offer any type of concession on their part. I definitely learned a valuable lesson about reading a company’s policy before ordering.
I just wanted to extend a big thank you to Mark (moderator) as he took a genuine interest in my order with CARiD and did what he could to help me! Even though I was unable to come to a resolution with CARiD, it’s people like Mark that have your back when something goes wrong with a vendor. Mark went above and beyond of what I had expected him to. Thanks again Mark!
“Hello Dan,
I tried calling you earlier and left a message. I wanted to contact you regarding the actual status of your wheels. The manufacture provided an incorrect ESD and we already received the front wheels and the rears are being delivered to me today. Here is the tracking from the manufacture to me showing getting delivered today.
1Z173Y1V0341989169
Once these are received I have marked your order a priority. I cant change the ESD in my system due to certain system restrictions but what that does is that it will get mounted and as quickly as possible and usually goes out with 24 – 48 hours. If you have any questions you can call me back at my extension below or you can email me back and I will call back or email back.”
Alordofchaos, yes those are the ones.
Streckfu’s, I couldn’t have said it any better!!! “Lying to customers to secure an order and then leverage a policy against that customer is BS!”
David993S, no problem!
I tried calling you earlier and left a message. I wanted to contact you regarding the actual status of your wheels. The manufacture provided an incorrect ESD and we already received the front wheels and the rears are being delivered to me today. Here is the tracking from the manufacture to me showing getting delivered today.
1Z173Y1V0341989169
Once these are received I have marked your order a priority. I cant change the ESD in my system due to certain system restrictions but what that does is that it will get mounted and as quickly as possible and usually goes out with 24 – 48 hours. If you have any questions you can call me back at my extension below or you can email me back and I will call back or email back.”
Alordofchaos, yes those are the ones.
Streckfu’s, I couldn’t have said it any better!!! “Lying to customers to secure an order and then leverage a policy against that customer is BS!”
David993S, no problem!
So I sent this email since they have been emailing and calling.
Email from CARiD
"Hey Daniel,
Let me know when you free need to give you a call on the order want to go over something for you."
Email from me:
Justin,
There really isn't anything left to discuss. When I originally placed the order I was told everything was "in stock", but it wasn't! If CARiD would have been truthful with me about their inventory I would have ordered from another vendor. Instead, CARiD looked after their own best interest and deceived me into thinking everything was "in stock" so I would place the order knowing full well they could leverage their own store policy against me -- by marking the order as "custom" I forfeit my rights to cancel. How can a "in stock" item turn in to a "custom order"? If CARiD was an honorable company you would have already offered some type of concession or would have offered to cancel the order like I have requested.
Dan
Response from CARiD:
"Dan,
Everything is in stock. It has to come from the manufacture to our main facility for the tires to be mounted and balanced. I was reaching out to you because the manufacture set the ESD incorrectly and even though the wheels were on the way to us they set our ESD incorrectly. However I have received all the wheels and guaranteed a fit. Give me a call so we can go over the order and any questions you may have."
This is why I didn't bother calling. Obviously their definition of "in stock" and mine are totally different! What a complete waste of time!
Email from CARiD
"Hey Daniel,
Let me know when you free need to give you a call on the order want to go over something for you."
Email from me:
Justin,
There really isn't anything left to discuss. When I originally placed the order I was told everything was "in stock", but it wasn't! If CARiD would have been truthful with me about their inventory I would have ordered from another vendor. Instead, CARiD looked after their own best interest and deceived me into thinking everything was "in stock" so I would place the order knowing full well they could leverage their own store policy against me -- by marking the order as "custom" I forfeit my rights to cancel. How can a "in stock" item turn in to a "custom order"? If CARiD was an honorable company you would have already offered some type of concession or would have offered to cancel the order like I have requested.
Dan
Response from CARiD:
"Dan,
Everything is in stock. It has to come from the manufacture to our main facility for the tires to be mounted and balanced. I was reaching out to you because the manufacture set the ESD incorrectly and even though the wheels were on the way to us they set our ESD incorrectly. However I have received all the wheels and guaranteed a fit. Give me a call so we can go over the order and any questions you may have."
This is why I didn't bother calling. Obviously their definition of "in stock" and mine are totally different! What a complete waste of time!
Before CARiD loses this advertising stream, and before this thread is moved to the public forums where a simple Google search will show the world how CARiD operates (note the tags associated at the bottom of each page of this thread), I would suggest that CARiD eat this transaction and make this customer whole.
http://www.internetbrands.com/our-brands/automotive/
http://www.internetbrandsauto.com/sites
A quick search shows the following issues for CARiD.com:
http://carid.pissedconsumer.com/
https://www.sitejabber.com/reviews/www.carid.com
https://www.trustpilot.com/review/www.carid.com
http://www.complaintsboard.com/carid-b117142
Dan, it's a shame you didn't realize what a ripoff CARiD.com is, but you should not have to worry if a paid Rennlist sponsor is going to deceive you. Please re-contact your credit card company to escalate the issue. Again, CARiD lied to you and forced you into a corner.
08-10-2016, 12:43 PM
#73
Addict
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08-10-2016, 01:05 PM
#74
Porsche Nut
Rennlist Member
Rennlist Member
