Please help! Just bought 2019 Cayenne and in tears over WiFi hotspot set up
12-16-2018, 06:14 PM
#1
2nd Gear
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Please help! Just bought 2019 Cayenne and in tears over WiFi hotspot set up
i took delivery on a Thursday and did not receive THE MAGIC EMAIL til friday (which frankly I think is a ridiculous way to do things but I digress). After receiving the email, I meticulously went through the steps to set up the pcm. To no avail. My phone is paired, but the WiFi hot spot SAYS it is connects, yet there is no wireless. I got this car to be the family vehicle, to take on trips so my kids could enjoy their movies etc. It is basically worthless to me with no WiFi, and my salesman seems completely unconcerned. I also cannot find trouble shooting articles on the internet. Please help!
12-16-2018, 07:02 PM
#2
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i took delivery on a Thursday and did not receive THE MAGIC EMAIL til friday (which frankly I think is a ridiculous way to do things but I digress). After receiving the email, I meticulously went through the steps to set up the pcm. To no avail. My phone is paired, but the WiFi hot spot SAYS it is connects, yet there is no wireless. I got this car to be the family vehicle, to take on trips so my kids could enjoy their movies etc. It is basically worthless to me with no WiFi, and my salesman seems completely unconcerned. I also cannot find trouble shooting articles on the internet. Please help!
12-16-2018, 07:33 PM
#3
Rennlist Member
Just thinking out of the box since it is something I won't use. Is this something that you need to register with AT&T too? AT&T does not show the 2019 Cayenne as supported vehicle yet.
https://myvehicle.att.com/#/porsche/...US&language=en
https://myvehicle.att.com/#/porsche/...US&language=en
12-16-2018, 08:39 PM
#4
Burning Brakes
Liz, I am not sure about the specifics of your problem. But as a workaround, can you enable your smartphone as a wifi hotspot until you get the issue resolved? You'll have wifi in the car for the kids then, as long as your phone is with you and turned on.
If you are unsure if this option is available to you, call your service provider -- they can activate immediately. Larger U.S. carriers charge a nominal monthly fee ($10 or less) to enable the feature on your calling plan, assuming your smartphone supports it. Nearly all late-model phones do.
If you are unsure if this option is available to you, call your service provider -- they can activate immediately. Larger U.S. carriers charge a nominal monthly fee ($10 or less) to enable the feature on your calling plan, assuming your smartphone supports it. Nearly all late-model phones do.
12-17-2018, 08:25 AM
#5
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Thx all. I am in US. I was assured that the 2019 came with its own SIM card. I guess my biggest frustration right now is their lack of concern at the dealership ... this was one of my main requirements of my new SUV and I told them that. I did purchase a data plan through ATT, for $250 believe it or not. So incredibly frustrating.
12-17-2018, 09:39 AM
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I am also in US and went through a similar frustrating situation with my 2018 911 Targa GTS last December. The embedded SIM in the 911 will not provide a hotspot. Ipads would pick up a wifi "signal" from the Targa but wouldn't connect. Dealer had no clue what to do. Ultimately I found out that for my car to provide a wifi hotspot I needed a separate SIM card to be installed and activated through ATT, which card I received from Porsche after calling (800) 767-7243 and giving them the VIN number. Hope that helps.
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12-21-2018, 01:32 PM
#8
Cayenne WiFi hotspot
I feel your pain, as I had the same issue with my 2019 Cayenne that I’ve had for 3 weeks. I believe the answer is you need to go to MyPorsche online and register your car’s SIM with ATT for a 3-month free trial subscription to ATT’s cell service. Once you’ve signed up everything works fine.
12-21-2018, 01:43 PM
#10
Att
Free for one year? That’s not what was offered to me. On my car the free trial was for 3 months or 3gb used, whichever occurs first. Not a generous trial, and after that it’s $20/month.
12-22-2018, 01:59 AM
#12
12-23-2018, 07:15 PM
#13
12-26-2018, 06:34 PM
#14
Actually you do not need to install a sim for 2019. It has the embedded sim and if you put in the vehicles vin in the ATT website...it will start up the 3GB free trial. When that 3GB trial is up, you can choose to do extend it for $20/month. My hotspot is up and running now...