We are with you cwazyeurodrivr. Stay the course.

And thank you for continuing to post here - Keeps us all on our toes that this manufacturer is not above perfection. They come very close in the majority of times IMHO, but the true measure is how they, the people, perform in the bad times and under pressure.

Please do not give up on the margues. We need guys like you who push the limits, and are "out there a bit" with how you use your Porsche. I don't blame you for making that threat (ordering a Rover Sport),... but lets hope it is just only just that.
Stay in the game (or we BANISH you to Rover land; Ha!).

All kidding aside, this sounds like a one off tough one. Hopefully they will make this RIGHT. Kudos to this dealership who is NOT your regular-visit local dealership right? Typically dealerships really want to go that extra mile only for those who actually bought from them,.... but it sounds like this one is acting as though you did!

Hope it is resolved SOON.
=Steve

 

I think you're being unreasonable. For one - they haven't shipped a car back to you that doesn't function, nor are they stating that they can't reproduce the problem. They took the car home, it's still not right, and they're still troubleshooting it. These things don't happen overnight.

And what are you going to do with the Range Rover? Keep it? Did you put a deposit down and are going to pull the deposit if they fix the Porsche, and screw over the Range dealer?

No offense - but you're a service manager's worst nightmare. "I paid a billion dollars for this car, it should work all the time. You're not moving fast enough, so here is an ultimatum because those always make things better. i know you have a lot of customers, but i'm the most important and you should be solely focused on my car at this point. if you don't get it fixed by this day, i'm getting a lawyer. i've already made a deposit on a range rover to demonstrate my confidence in you."

 

- 1.
overstated. I think his bark is worse than his bite.

It's always easy to write tough words here,... but when people look each other eye to eye,... things are always calmer.

 

Thanks, and I will have both the Porsche and Rover in the garage. I spend many hours on the road, and yes the cayenne is very fun to drive, but the rover just rides better and at times on Boston and CT roads I never felt as tired driving as I do in the cayenne from the stiffer ride, BUT lets face it, it does haul butt when you want it too.

I am a a slow burning fuse for the most part, I know these things happen, nothing is perfect, nothing ever will be perfect no matter what brand any of us buy. This is a above normal problem obviously and yes it's been over 2 weeks, they've thrown the parts bin at it. There is nothing to gain by being a ***** to a dealer that I didn't purchase from , and took me in on an emergency. So I can't fault them as you said. I have zero complaints about the dealership, what I can comment about is how long germany is taking to respond and send their factory rep to the dealership.

 

wow.... OK 2+ weeks now it's dead again...... here are my responses to your comments...

I think you're being unreasonable. For one - they haven't shipped a car back to you that doesn't function, nor are they stating that they can't reproduce the problem. They took the car home, it's still not right, and they're still troubleshooting it. These things don't happen overnight.

** 2+ weeks and it's dead again, if this was my team and product I would have told my team to stop what they are doing, get in a conference room and work on that problem 100%. NOT what PNA is doing is a call here and there, e-mail here and there. The service manager may or may not be telling me everything but he stated and forwarded me e-mails showing he's waiting for responses from Porsche. I'm NOT.... let me repeat.. NOT blaming the dealer, I'm saying the brand is dropping the ball. The shop foreman stated to me that he has traced every wire, made sure all the parts serial numbers were changed as planned, gone through all the testing procedures as instructed , and has called repeatedly to PNA on what to do next. He said he has over 200 hrs into my vehicle and worked on it on the weekend , which he decided to order the fuel pumps etc etc to and got it running before he took it home for the night. Stop assuming....

And what are you going to do with the Range Rover? Keep it? Did you put a deposit down and are going to pull the deposit if they fix the Porsche, and screw over the Range dealer?

** if you paid attention I stated that the Rover that has been ordered would be for me, and the CURRENTLY dead Cayenne would be taken over by my other 1/2 when or if it was repaired.


No offense - but you're a service manager's worst nightmare. "I paid a billion dollars for this car, it should work all the time. You're not moving fast enough, so here is an ultimatum because those always make things better. i know you have a lot of customers, but i'm the most important and you should be solely focused on my car at this point. if you don't get it fixed by this day, i'm getting a lawyer. i've already made a deposit on a range rover to demonstrate my confidence in you.

** No taken because you are assuming and thats you... SO here goes once again.... I am NOT blaming the local dealership, The service manager has stated many times to me, and to PNA on the calls that I have been more than patient and surprised I'm not the " typical Porsche owner" kicking and screaming". SO again stop assuming..... I'll repeat myself again, 1st time this happened they had it for 72 hours , now 2nd time this has happened ran like crap, then was dead , then they threw the parts bin at it, hours of labor, phone calls, and e-mails, and a 3rd time... let me repeat 3rd time....it's dead un-driveable. Not only is this a brand and reliability issue, what if I did get it back, and I was driving it on the highway at our normal porsche velocity and it died on me and I got hurt? Then what? THEN it would be time to call my lawyer for sure.

I never said lawyer. I simply stated that I don't trust the vehicle for my use and that I ordered a replacement, and the vehicle would be taken over by my other 1/2 for local use, BECAUSE I can't trust it on my long drives/business needs.

Yes this is a 145K vehicle, yes it has 1000s of parts, NO vehicle is perfect, but what I do expect it timely responses to major issues, or repeat issues. The dealership is doing a great job I think, and I think better communications than the dealer I purchased and had it serviced at. So again stop assuming, because I've been very patient, I haven't done the as you claim " billion $$ car should be perfect " rant. That BS gets you no where fast, but again, I do expect attention at a brand/factory level to be kicked up to the highest level , and looked at promptly when it's a 3-time repeat issue.

 

As someone who has many years experience in a technical environment I have yet to see an issue like this (intermittent fault) fixed in a conference room

It sounds like the best people in the correct places are all working towards a solution, give them time

 

I wouldn't be happy either if my virtually new $145K car had taken a dump but Porsche has thrown a TON of (expensive) parts at it and upwards of 200 man hours so its fair to say they're not sitting idle

Imagine having this issue out of warranty......

 

I sure hope this gets resolved to your satisfaction, and I think you've been pretty patient, especially considering the cost of the vehicle (things work until they don't, but above a certain threshold, you are allowed to have certain expectations about service).

I must say though, it has been quite entertaining to follow this story, and I will miss it!

Good luck...

Rick

 

In 2015 no car should have such a major failure before 30k miles, let alone one that carries a $168k price tag. I think they will put a new engine in it.

 

ditto , 12 years in pre & post sales IT support.

Point being , focused attention is what is needed from the brand. Service manager called me and said he has 3 calls and 2 emails to PNA with no responses .

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Thanks

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agreed and if they say they are going to I'm going to ask for another one.

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Holy Cow what a palava. My 06' got a new engine after 25k kms because it was burning what the previous owner thought was excessive quantities of oil. The amount of time and effort these guys have gone into trouble shooting your issue, you'd have thought it would just be easier and cheaper to replace the engine.

Hang in there, it could be worse, it could be a ferrari

 

I'm very disappointed in PNA , they haven't called me back ( 2 messages yesterday I left ) , they have not called the service manager or master tech at the dealer back . The lack of professionalism , common curtesy, and respect is at a level that I wouldn't have expected from this class of company , brand , or prices of vehicles.

26 days without the vehicle now , my patients are starting to get thin .

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***an update****

Master Tech at the dealer just called me and informed me that PNA still has not responded to his calls or e-mails. He escalated to Germany again at noon yesterday, and no response from them either....

I guess it's time for a not so nice v-mail to PNA so called " customer care" center.