Cayenne saga continues. . .
04-12-2003, 05:40 AM
#31
</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Scott & Renee in VA:
<strong>re: Lemon law -- make SURE you get paperwork stating they looked at/attempted to fix the problem each time it's at the dealership. One way dealerships avoid the lemon law is by handing your car back without any proof they looked at or tried to repair it!</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Good point. I had a recurring problem with a Chev Tahoe. Each time the dealer took it in, they found a different way to describe the problem, making no connection between each event in a sequence of recurring problems all obviously interrelated. They never did fix the problem (a parking brake that doesn’t hold the car stopped) and when I tried to escalate the problem it was apparent they were well practiced in the art of sidestepping the lemon law code in California.
<strong>re: Lemon law -- make SURE you get paperwork stating they looked at/attempted to fix the problem each time it's at the dealership. One way dealerships avoid the lemon law is by handing your car back without any proof they looked at or tried to repair it!</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Good point. I had a recurring problem with a Chev Tahoe. Each time the dealer took it in, they found a different way to describe the problem, making no connection between each event in a sequence of recurring problems all obviously interrelated. They never did fix the problem (a parking brake that doesn’t hold the car stopped) and when I tried to escalate the problem it was apparent they were well practiced in the art of sidestepping the lemon law code in California.
04-12-2003, 03:37 PM
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I have purchased seven new vehicles from this dealer in the past two and 1/2 years so they are very interested in resolving this issue. I am currently in discussions with them about getting a new one with a couple of grand out of my pocket to do so. The vehicle is eligible for the PA lemon law at this point but the process is a time consuming and frustrating one. If I cannot reach an amicable trade with the dealer than I will initiate the lemon law process. Porsche NA has been totally unreponsive to both myself and the dealer and the Cayenne will sdaly be my last Porsche unless there is an obvious change in management/ownership and some focus on customer service. I wish anyone luck in dealing with Porsche because they could care less about us customers and believe they do us a favor by letting us drive their cars. 
04-12-2003, 05:24 PM
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As a final roll of the dice if satisfaction is not acheived consider bypassing PCNA with a letter to Stuttgart - Copy to the Chairman, Kundumzentrum etc - a bit of a long shot but worth doing if only for the record. They really do care in Germany.
04-12-2003, 11:48 PM
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Let me chime in here. I've had a positive experience with PCNA and the area Representative from repeated warranty issues and our 1998 Carrera. The P dealership I'm familiar with works without a clue, that there's no question. These guy's (some dealers) are part of the problem and not the solution as the saying goes. Reach out to the area Rep.,, yeah, I know again. Our area Rep made it happen where the dealer was hopeless. His name was Rick Perkins.
04-13-2003, 09:39 AM
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I had similar experiences with PCNA like Stirs. No help at all! At one point in our conversation they even questioned weather i'm a Porsche customer or not because I have bought all my P-Cars used!!!! They did absolutely nothing to resolve the problem I had with the Porsche dealer I bought my cab from and plainly said that I have to take it up with the dealer not them... Like I had not done so in the first place...
They need to wake up and smell the coffee, but i have no saying in that since I'm not a Porsche customer. My 2 993's I guess do not qualify me for being one
They need to wake up and smell the coffee, but i have no saying in that since I'm not a Porsche customer. My 2 993's I guess do not qualify me for being one
04-13-2003, 02:24 PM
#37
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</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Christian Stewart:
<strong>As a final roll of the dice if satisfaction is not acheived consider bypassing PCNA with a letter to Stuttgart - Copy to the Chairman, Kundumzentrum etc - a bit of a long shot but worth doing if only for the record. They really do care in Germany.</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">This works, as a member of our region found out. The local dealership was giving him the run around about an ill-fitting inner fender liner (etc.) on his new 996 C4 so he wrote to Germany and got results immediately. He also got a firm letter from the dealer telling him to not do that again please. **** runs downhill fast and I suspect they got the motherload from the factory.
<strong>As a final roll of the dice if satisfaction is not acheived consider bypassing PCNA with a letter to Stuttgart - Copy to the Chairman, Kundumzentrum etc - a bit of a long shot but worth doing if only for the record. They really do care in Germany.</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">This works, as a member of our region found out. The local dealership was giving him the run around about an ill-fitting inner fender liner (etc.) on his new 996 C4 so he wrote to Germany and got results immediately. He also got a firm letter from the dealer telling him to not do that again please. **** runs downhill fast and I suspect they got the motherload from the factory.
04-13-2003, 04:55 PM
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Heck, I would do it any time the dealer gave me grief. It is the only way some people learn...
My first reaction..How DARE the dealer ask me not to go as far as I have to to resolve a service problem?
My first reaction..How DARE the dealer ask me not to go as far as I have to to resolve a service problem?
04-13-2003, 11:39 PM
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Danny,
If PCNA feels that way, they are incredibly shortsighted. The traditionally robust second hand market for Porsches fosters strong residuals and the whole Porsche mystique. I'm certain that the new cars would not sell half as well if there weren't so many folks just pretending to be Porsche customers.
I agree with exc911ence - I bet they care at company HQ.
If PCNA feels that way, they are incredibly shortsighted. The traditionally robust second hand market for Porsches fosters strong residuals and the whole Porsche mystique. I'm certain that the new cars would not sell half as well if there weren't so many folks just pretending to be Porsche customers.
I agree with exc911ence - I bet they care at company HQ.
04-14-2003, 02:09 AM
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</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Anir:
<strong>Danny,
If PCNA feels that way, they are incredibly shortsighted. The traditionally robust second hand market for Porsches fosters strong residuals and the whole Porsche mystique. I'm certain that the new cars would not sell half as well if there weren't so many folks just pretending to be Porsche customers.
.</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Anir, I even reminded them the official Porsche slogan "there are not old Porsche's, only new Owners" which was used to boost their "certified" used car sales but their attitude and sarcastic remark infuriated me. If I did not love the cars so much I would not drive one. Maybe you are right about the factory caring. I wished that my PCNA experience was had before my visit last year at the Factory. There I met a couple of really nice people.
It reminds me of a story that a friend of mine experienced. Her Boss in Monaco is a very wealthy down to earth guy. He wanted to buy a maranello so he walked in the Ferrari dealership at Monaco wearing jeans and a t/shirt. the morons there did not give him any attention and they continued their small talk so he got pissed off and went back to his office. He asked my friend to call anywhere in the world and get him a maranello in blue color if I remember correctly. She looked on the internet and found a US dealer in NY so she called them and told them about what happened. The dealer obviously explained the difficulty of getting the car back to europe and said that he would call the factory.
20 minutes later my friend got a call from the Ferrari factory and the next morning two reps flew in from Italy with suitcases full of samples of leather and colors for her boss to choose his maranello...I just wonder what happened to these two clueless Ferrari salesmen at the dealer in monaco
<strong>Danny,
If PCNA feels that way, they are incredibly shortsighted. The traditionally robust second hand market for Porsches fosters strong residuals and the whole Porsche mystique. I'm certain that the new cars would not sell half as well if there weren't so many folks just pretending to be Porsche customers.
.</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Anir, I even reminded them the official Porsche slogan "there are not old Porsche's, only new Owners" which was used to boost their "certified" used car sales but their attitude and sarcastic remark infuriated me. If I did not love the cars so much I would not drive one. Maybe you are right about the factory caring. I wished that my PCNA experience was had before my visit last year at the Factory. There I met a couple of really nice people.
It reminds me of a story that a friend of mine experienced. Her Boss in Monaco is a very wealthy down to earth guy. He wanted to buy a maranello so he walked in the Ferrari dealership at Monaco wearing jeans and a t/shirt. the morons there did not give him any attention and they continued their small talk so he got pissed off and went back to his office. He asked my friend to call anywhere in the world and get him a maranello in blue color if I remember correctly. She looked on the internet and found a US dealer in NY so she called them and told them about what happened. The dealer obviously explained the difficulty of getting the car back to europe and said that he would call the factory.
20 minutes later my friend got a call from the Ferrari factory and the next morning two reps flew in from Italy with suitcases full of samples of leather and colors for her boss to choose his maranello...I just wonder what happened to these two clueless Ferrari salesmen at the dealer in monaco
04-14-2003, 11:17 AM
#41
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</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Stirs:
<strong>George:
Supposedly one of the machanics has but they know virtually nothing about these vehicles and are entirely dependent upon Porsche for direction. That is why no actual repair attempts have been made on my vehicle to date despite three service visits.</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">My friend, you are clearly a very patient individual...if it was me, I would have sold the car by now, and accepted the financial losses on what is clearly a very unsatisfying experience....
<strong>George:
Supposedly one of the machanics has but they know virtually nothing about these vehicles and are entirely dependent upon Porsche for direction. That is why no actual repair attempts have been made on my vehicle to date despite three service visits.</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">My friend, you are clearly a very patient individual...if it was me, I would have sold the car by now, and accepted the financial losses on what is clearly a very unsatisfying experience....
04-14-2003, 07:54 PM
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Harold:
I am beginning to wonder if it is stupidity rather than patience. Regardless, the saga is about to end. My dealer has agreed to trade my LEMON '03 for an '04. The MSRP on th '04 is $1,300 less and I have to put in $2,000 cash so my total loss is around $3,300. I could have gone through the lemon law process and lost nothing but the frustration and BS just isn't worth it. Porsche NA has been totally unresponsive to both myself and the dealer and I have lost all respect for Porsche as a company. The Cayenne will be my last Porsche and I will keep my 2001 C4 and maintain indefinitely instead of looking to upgrade it. A word to the wise to any Porcshe buyers . . .make sure your dealer is a good one and will stand behind you because Porsche corporate could care less about its customers !! <img border="0" alt="[grrrrrrr]" title="" src="graemlins/cussing.gif" />
I am beginning to wonder if it is stupidity rather than patience. Regardless, the saga is about to end. My dealer has agreed to trade my LEMON '03 for an '04. The MSRP on th '04 is $1,300 less and I have to put in $2,000 cash so my total loss is around $3,300. I could have gone through the lemon law process and lost nothing but the frustration and BS just isn't worth it. Porsche NA has been totally unresponsive to both myself and the dealer and I have lost all respect for Porsche as a company. The Cayenne will be my last Porsche and I will keep my 2001 C4 and maintain indefinitely instead of looking to upgrade it. A word to the wise to any Porcshe buyers . . .make sure your dealer is a good one and will stand behind you because Porsche corporate could care less about its customers !! <img border="0" alt="[grrrrrrr]" title="" src="graemlins/cussing.gif" />
04-14-2003, 10:14 PM
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If I were you I would start the lemon law process. Once it is started Porsche will gladly swap out your Cayenne for a new one. They do not want to have a lemon law vehicle against them. It might be a pain but it is better than losing $3,300.
04-15-2003, 12:19 AM
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I wonder if PCNA reps read Rennlist. Actually, it would be a smart move on the part of Porsche to stay connected to this community. Microsoft is known to monitor the MS technical usenet threads. It would be proactive for Porsche to root out the unsatisfied and make things right. Just a thought.
04-15-2003, 02:19 AM
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</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Stirs:
<strong>Harold:
I am beginning to wonder if it is stupidity rather than patience. Regardless, the saga is about to end. My dealer has agreed to trade my LEMON '03 for an '04. The MSRP on th '04 is $1,300 less and I have to put in $2,000 cash so my total loss is around $3,300. I could have gone through the lemon law process and lost nothing but the frustration and BS just isn't worth it. Porsche NA has been totally unresponsive to both myself and the dealer and I have lost all respect for Porsche as a company. The Cayenne will be my last Porsche and I will keep my 2001 C4 and maintain indefinitely instead of looking to upgrade it. A word to the wise to any Porcshe buyers . . .make sure your dealer is a good one and will stand behind you because Porsche corporate could care less about its customers !! <img border="0" alt="[grrrrrrr]" title="" src="graemlins/cussing.gif" /> </strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Sounds like it is time to get the FX45 and enjoy the reliability of the FX platform. Best of luck with your Cayenne problems.
<strong>Harold:
I am beginning to wonder if it is stupidity rather than patience. Regardless, the saga is about to end. My dealer has agreed to trade my LEMON '03 for an '04. The MSRP on th '04 is $1,300 less and I have to put in $2,000 cash so my total loss is around $3,300. I could have gone through the lemon law process and lost nothing but the frustration and BS just isn't worth it. Porsche NA has been totally unresponsive to both myself and the dealer and I have lost all respect for Porsche as a company. The Cayenne will be my last Porsche and I will keep my 2001 C4 and maintain indefinitely instead of looking to upgrade it. A word to the wise to any Porcshe buyers . . .make sure your dealer is a good one and will stand behind you because Porsche corporate could care less about its customers !! <img border="0" alt="[grrrrrrr]" title="" src="graemlins/cussing.gif" /> </strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Sounds like it is time to get the FX45 and enjoy the reliability of the FX platform. Best of luck with your Cayenne problems.