Porsche NA and their delaers
06-07-2003, 01:19 PM
#61
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p-seller,
For the record, I do not subcribe to the belief that all salespersons are "sleazy", any more than I believe that all docs are angels. I have an excellent relationship with Scott Stoess (former sales person, now sales manager) at Don Jacobs BMW here in Lexington, even though we don't currently have a BMW. I've received much better care from Don Jacobs (without having to ask, or "bitch", or complain - or whatever it is that you may think I need to do) than from either Bluegrass Porsche or Bluegrass Range Rover.
Let me say that you seem like a genuinely concerned professional, and it is probably my loss, and lack of luck, that I did not happen to interact with you. When I purchased my 993TT from Bluegrass in 2000, a trade-in of a 2000 Mercedes S500 sport was involved. Unfortunately, Bluegrass forgot to file the appropriate paperwork with the state to show that the MB transaction had taken place. As a result, I had to spend quite a bit of time, and repeated unanswered phone calls to Bluegrass, to convince the state that I didn't owe ad valorem tax on a MB that had not been in my possession for over a year. Please note that I did not call Bluegrass every day, or even every few days - more like every two weeks. I like to give folks time to take care of the details, and not hound them.
When I had my door check strap fixed at Bluegrass (albeit likely farmed out to a local body shop), I was more than willing to pay to have it done well. To my pleasant surprise, it was fixed under goodwill - a very excellent move. Unfortunately, it failed within two months and will now take even more work to set straight. I am more than happy to pay to get a job done correctly the first time, rather than get the freeby, el cheapo approach that simply creates a bigger problem.
On another service visit to Bluegrass, I asked to have the front differential oil changed, and it was never done. I'm not trying to nitpick - just demonstrate that I have had problems with either the sales or service dept. on almost every visit to either Bluegrass Porsche or Bluegrass Range Rover. I've never experienced any of these types of things with Don Jacobs BMW. After a while, it becomes tiring.
My main point in all of this: You shouldn't have to bitch, or be demanding, to receive excellent care. My wife and I are laid back, low-maintenance types, and we seem to suffer for it at Bluegrass.
As a result, I now perform all my own maintenance on my Porsche, or take it to the race shop in Cinci that runs Larry Schumacher's cars. It's a hassle, but I receive excellent care. I'm happy to pay top-dollar for that care.
With respect to having my car picked up in Lexington, I have never expected that to be done. However, it was repeatedly offered to us, unsolicited, by the head sales person at the Rover dealership, but never done. Not very professional to offer something that you either can not, or will not, actually deliver.
I wish you continued success with your business endeavors, p-seller. With a positive attitude like yours, you are bound to succeed.
In reading my comments above, they may explain why owners of older Porsches (ie. those no longer under warranty) stop coming to Bluegrass. It's an opportunity for the Bluegrass service department to improve operations. I use only genuine Porsche parts on my car, and would much prefer to have my service done at the dealership, if I could actually have the confidence that my car is receiving the best possible care - regardless of the added cost. I fully expect to pay for quality, but should not have to beg for it when spending this kind of money.
PS - We are one of the only derm practices in the state that still accepts Medicaid, because it strikes us as the right thing to do. Fortunately, our practice is 52-years-old, and able to absorb the loss of income on Medicaid patients because of our large operations (nine docs, 85 employees).
For the record, I do not subcribe to the belief that all salespersons are "sleazy", any more than I believe that all docs are angels. I have an excellent relationship with Scott Stoess (former sales person, now sales manager) at Don Jacobs BMW here in Lexington, even though we don't currently have a BMW. I've received much better care from Don Jacobs (without having to ask, or "bitch", or complain - or whatever it is that you may think I need to do) than from either Bluegrass Porsche or Bluegrass Range Rover.
Let me say that you seem like a genuinely concerned professional, and it is probably my loss, and lack of luck, that I did not happen to interact with you. When I purchased my 993TT from Bluegrass in 2000, a trade-in of a 2000 Mercedes S500 sport was involved. Unfortunately, Bluegrass forgot to file the appropriate paperwork with the state to show that the MB transaction had taken place. As a result, I had to spend quite a bit of time, and repeated unanswered phone calls to Bluegrass, to convince the state that I didn't owe ad valorem tax on a MB that had not been in my possession for over a year. Please note that I did not call Bluegrass every day, or even every few days - more like every two weeks. I like to give folks time to take care of the details, and not hound them.
When I had my door check strap fixed at Bluegrass (albeit likely farmed out to a local body shop), I was more than willing to pay to have it done well. To my pleasant surprise, it was fixed under goodwill - a very excellent move. Unfortunately, it failed within two months and will now take even more work to set straight. I am more than happy to pay to get a job done correctly the first time, rather than get the freeby, el cheapo approach that simply creates a bigger problem.
On another service visit to Bluegrass, I asked to have the front differential oil changed, and it was never done. I'm not trying to nitpick - just demonstrate that I have had problems with either the sales or service dept. on almost every visit to either Bluegrass Porsche or Bluegrass Range Rover. I've never experienced any of these types of things with Don Jacobs BMW. After a while, it becomes tiring.
My main point in all of this: You shouldn't have to bitch, or be demanding, to receive excellent care. My wife and I are laid back, low-maintenance types, and we seem to suffer for it at Bluegrass.
As a result, I now perform all my own maintenance on my Porsche, or take it to the race shop in Cinci that runs Larry Schumacher's cars. It's a hassle, but I receive excellent care. I'm happy to pay top-dollar for that care.
With respect to having my car picked up in Lexington, I have never expected that to be done. However, it was repeatedly offered to us, unsolicited, by the head sales person at the Rover dealership, but never done. Not very professional to offer something that you either can not, or will not, actually deliver.
I wish you continued success with your business endeavors, p-seller. With a positive attitude like yours, you are bound to succeed.
In reading my comments above, they may explain why owners of older Porsches (ie. those no longer under warranty) stop coming to Bluegrass. It's an opportunity for the Bluegrass service department to improve operations. I use only genuine Porsche parts on my car, and would much prefer to have my service done at the dealership, if I could actually have the confidence that my car is receiving the best possible care - regardless of the added cost. I fully expect to pay for quality, but should not have to beg for it when spending this kind of money.PS - We are one of the only derm practices in the state that still accepts Medicaid, because it strikes us as the right thing to do. Fortunately, our practice is 52-years-old, and able to absorb the loss of income on Medicaid patients because of our large operations (nine docs, 85 employees).
06-07-2003, 02:39 PM
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I must agree with P seller. I have a two week old Cayenne S purchased for my wife that needs several more weeks of work to possibly get it right. My local dealer Gaudin Porsche was as unhappy as we were with the way the car came from Germany.The dealer contacted their regional Porsche rep and told them to get another cayenne S with similar options and is exchanging the Cayennes. The GM did this with no arguement and no prodding on my part. Gaudin takes pride in their Porsche's and the way they treat customers. I beleive it all comes down to the way your dealer chooses to do business.Gaudin is owned by a car nut who owns Porsches and understands what it feels like to be a customer. In my opinion it's the dealer that sells and services your car that will make the difference in your ownership experience. And we all know they are not all alike. I have had 50 bad experiences for every good one in my car buying past. But I beleive P seller makes some points as to how to establish a relationship with a dealer.
06-07-2003, 03:15 PM
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Anir... Well said. Score one for the folks who don't believe in the squeeky wheel theory.
You pay the price for a high standard of service. It is the Dealer who should manage the high standard.
These Cayennes are being pushed on Dealers and they had better learn how to compete with the standards of Lexis & Honda, or they will suffer.
Follow up service is important to me, so this is a thread I'm extremely interested in, especially in a marque that doesn't have a particularly good reliability reputation.
I hope we'll get some responses from No Cal.
You pay the price for a high standard of service. It is the Dealer who should manage the high standard.
These Cayennes are being pushed on Dealers and they had better learn how to compete with the standards of Lexis & Honda, or they will suffer.
Follow up service is important to me, so this is a thread I'm extremely interested in, especially in a marque that doesn't have a particularly good reliability reputation.
I hope we'll get some responses from No Cal.
06-07-2003, 04:16 PM
#64
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This will be a challenge for Porsche dealers since they may not be used to serviding the # of cars that will be on the road following the advent of the Cayenne.
The best service I have ever received was from Acura and Infinity. Back in the early 90s I had a NSX, a SLX and a M30 convertible. Both Acura and Infinity provided great service, but I would not buy another product from these companies predicated upon the fact I don't like any of their current products.
My Porsche/Audi/Saub dealer provides top notch service to me. This could be from a decent volume of 5 cars purchased since 1998.
Individuals such as the finance manager and the general manager both have called me just to see if we were enjoying the Cayenne. Nothing more, nothing less. Issues arose with regard to the trailer hitch. My service representative made numerous telephone calls to PCNA and his district manager to inquire about trailer hitch issues and he kept me up to date on these issues with two or three telephone calls over the next week.
When I go to my dealership, 10 + people know my name and make it a point of shaking my hand and asking how my family is and how the cars are doing. They always give my kids a ballon or something when my children are with me. I would not hesitate to recommend Gossett Porsche to anyone thinking about making a purchase. These guys are first rate business individuals and nice on a personal level.
If you want to be treated nice by a dealership, I think it is important to be friendly and culture the relationship a bit on the personal level. Unfortunately, alot of people in my/our income levels are not always cordial with dealer employees, may act grandious, and/or act as if they expect to be treated "special" as opposed to developing a relationship based upon mutual respect.
Really, all anyone owes me is to sell me the car/vehilce and to service it when it needs servicing. Even if you are busy and don't care, just asking people how they are doing when you see them and spending a few moments to interact with these individuals may enhance your over all service experience at any dealer.
The best service I have ever received was from Acura and Infinity. Back in the early 90s I had a NSX, a SLX and a M30 convertible. Both Acura and Infinity provided great service, but I would not buy another product from these companies predicated upon the fact I don't like any of their current products.
My Porsche/Audi/Saub dealer provides top notch service to me. This could be from a decent volume of 5 cars purchased since 1998.
Individuals such as the finance manager and the general manager both have called me just to see if we were enjoying the Cayenne. Nothing more, nothing less. Issues arose with regard to the trailer hitch. My service representative made numerous telephone calls to PCNA and his district manager to inquire about trailer hitch issues and he kept me up to date on these issues with two or three telephone calls over the next week.
When I go to my dealership, 10 + people know my name and make it a point of shaking my hand and asking how my family is and how the cars are doing. They always give my kids a ballon or something when my children are with me. I would not hesitate to recommend Gossett Porsche to anyone thinking about making a purchase. These guys are first rate business individuals and nice on a personal level.
If you want to be treated nice by a dealership, I think it is important to be friendly and culture the relationship a bit on the personal level. Unfortunately, alot of people in my/our income levels are not always cordial with dealer employees, may act grandious, and/or act as if they expect to be treated "special" as opposed to developing a relationship based upon mutual respect.
Really, all anyone owes me is to sell me the car/vehilce and to service it when it needs servicing. Even if you are busy and don't care, just asking people how they are doing when you see them and spending a few moments to interact with these individuals may enhance your over all service experience at any dealer.
06-07-2003, 06:42 PM
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It is interesting to see how this thread has evolved. What is evident to me is that your dealership relationship is very important. Second, that relationship is even more important because of the clear lack of customer service focus from PCNA. While dealers are independent, the manufacturer can exert siginifcant influence, both financial and non-financial upon the dealer. Since PCNA cares little about its customers you are at the complete mercy of your dealer. In my case my dealer attempted to remedy the problem but at a cost to me of over three grand. The cost arose of out PCNA's unwillingness to exchange a lemon auto -- in my case the blame lands squarely with PCNA and accordingly as much as I love these cars, I would not buy another nor recommend them.
06-07-2003, 06:58 PM
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</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Doug H:
<strong>If you want to be treated nice by a dealership, I think it is important to be friendly and culture the relationship a bit on the personal level. Unfortunately, alot of people in my/our income levels are not always cordial with dealer employees, may act grandious, and/or act as if they expect to be treated "special" as opposed to developing a relationship based upon mutual respect.
Really, all anyone owes me is to sell me the car/vehilce and to service it when it needs servicing. Even if you are busy and don't care, just asking people how they are doing when you see them and spending a few moments to interact with these individuals may enhance your over all service experience at any dealer.</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Doug,
Of course, this is the way to treat all people with whom you interact, in all aspects of everyday life. With Bluegrass, it has not translated into good care.
If I am reading between the lines correctly, p-seller has suggested that it is the high-maintenance, demanding clients who extract the best service from Bluegrass?
</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">p-seller: You actually have contributed to your dis-satisfaction by "not bitching" while you were there. Like I said earlier, you gotta tell them what you want. </font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">All I want is for my car to be serviced correctly, and for sales to be recorded accurately and with the proper attention to documentation.
<strong>If you want to be treated nice by a dealership, I think it is important to be friendly and culture the relationship a bit on the personal level. Unfortunately, alot of people in my/our income levels are not always cordial with dealer employees, may act grandious, and/or act as if they expect to be treated "special" as opposed to developing a relationship based upon mutual respect.
Really, all anyone owes me is to sell me the car/vehilce and to service it when it needs servicing. Even if you are busy and don't care, just asking people how they are doing when you see them and spending a few moments to interact with these individuals may enhance your over all service experience at any dealer.</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Doug,
Of course, this is the way to treat all people with whom you interact, in all aspects of everyday life. With Bluegrass, it has not translated into good care.
If I am reading between the lines correctly, p-seller has suggested that it is the high-maintenance, demanding clients who extract the best service from Bluegrass?
</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">p-seller: You actually have contributed to your dis-satisfaction by "not bitching" while you were there. Like I said earlier, you gotta tell them what you want. </font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">All I want is for my car to be serviced correctly, and for sales to be recorded accurately and with the proper attention to documentation.
06-07-2003, 08:01 PM
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Stirs:
Doesn't make sense to say PCNA does care about its customers. I am sorry you had a frusterating experience, but these situations are unfortunately going to happen from time to time with any manufacturer. I had a simlar and frusterating experience with BMW. Either the car is a lemon pursuant to your state law or it is not. Pretty objective standards are applicable.
I actually think PCNA cares more about a given customer than say Honda/Acura, Nissan/Infinity, BMW and etc. It seems to me that the dealers struggling the hardest to unload cars (no matter what the manufacturer) are the ones that go well above the call of duty to keep customers. Both Acura and Infinity had some dry spells in the mid-90s, especially in my area, and their service was extremely attentive.
All manufacturers rely on the dealer networks to provide a certain level of service. You cannot expect PCNA to come out and service your car TODAY or bring a loaner vehicle to you. Dealer's responsibility. Porsche seems selective about its dealer franchises and PCNA seems easy to deal with on a personal level. Porsche also caters to the individual tastes of its consumers much more than any other reasonably sized manufacturer.
I am too aware of Bimmer sticking it to individuals on engines and transmissions by saying the engine failures/transmissions (mostly in brand new M series) were caused by abuse. I know of several instances where Porsche has goodwilled very expensive repairs to engines and drive trains when expensive problems arose just after expiration of warranties. My father once had PCNA goodwill all but $ 500 (labor costs) of a failed transmission in a car 6 or so months after the warranty expired.
Doesn't make sense to say PCNA does care about its customers. I am sorry you had a frusterating experience, but these situations are unfortunately going to happen from time to time with any manufacturer. I had a simlar and frusterating experience with BMW. Either the car is a lemon pursuant to your state law or it is not. Pretty objective standards are applicable.
I actually think PCNA cares more about a given customer than say Honda/Acura, Nissan/Infinity, BMW and etc. It seems to me that the dealers struggling the hardest to unload cars (no matter what the manufacturer) are the ones that go well above the call of duty to keep customers. Both Acura and Infinity had some dry spells in the mid-90s, especially in my area, and their service was extremely attentive.
All manufacturers rely on the dealer networks to provide a certain level of service. You cannot expect PCNA to come out and service your car TODAY or bring a loaner vehicle to you. Dealer's responsibility. Porsche seems selective about its dealer franchises and PCNA seems easy to deal with on a personal level. Porsche also caters to the individual tastes of its consumers much more than any other reasonably sized manufacturer.
I am too aware of Bimmer sticking it to individuals on engines and transmissions by saying the engine failures/transmissions (mostly in brand new M series) were caused by abuse. I know of several instances where Porsche has goodwilled very expensive repairs to engines and drive trains when expensive problems arose just after expiration of warranties. My father once had PCNA goodwill all but $ 500 (labor costs) of a failed transmission in a car 6 or so months after the warranty expired.
06-07-2003, 08:17 PM
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Anir:
When it comes right down to it, we are all high maintenance and demanding individuals. Otherwise, we would not drive the vehicles we drive. We also have a right to expect certain levels of service when you spend around 100k for a vehicle.
Candidly, I can be a horrible pain in the butt when things don't go my way. I try to be proactive. I have just been fortunate to build a relationship with a dealer where I feel I do get a certain level of personal attention. I also feel, and I may be wrong, that individuals at my dealer try to keep me happy and will go to bat for me if something goes wrong to keep me happy. May be wrong. So far they seem willing to go the extra mile and make phone calls to find out things for me when necessary.
Don't get me wrong, there is a lot of screwed up stuff in the car industry and I have made good money from suing companies in class actions for deceptive trade practices. I just think these deceptive practices occur more in the lower end market because the education level of consumers purchasing low end products is such that they are easy to take advantage of.
PCNA and the dealers I have dealt with in upper end markets (BMW, Porsche, AUdi, Infinity and etc.) do not seem near as shaddy as some of my dealing with other companies seeling products that peak in the 40k range. I actually had a finance manager whose kids go to a private school with my children (we knew on a social level!!!) try and screw me by adding bogus fees and monkeying around with my finance charges on a Tahoe lease. That was the only American vehcile I have purchased and it was incredible how unwilling they were to give me straight answers regarding residuals and money factors. I can go to my Porsche dealership and they pull out the book and show me this information directly from their PCNA dealer manuals. Night and day treatment in my opinion.
When it comes right down to it, we are all high maintenance and demanding individuals. Otherwise, we would not drive the vehicles we drive. We also have a right to expect certain levels of service when you spend around 100k for a vehicle.
Candidly, I can be a horrible pain in the butt when things don't go my way. I try to be proactive. I have just been fortunate to build a relationship with a dealer where I feel I do get a certain level of personal attention. I also feel, and I may be wrong, that individuals at my dealer try to keep me happy and will go to bat for me if something goes wrong to keep me happy. May be wrong. So far they seem willing to go the extra mile and make phone calls to find out things for me when necessary.
Don't get me wrong, there is a lot of screwed up stuff in the car industry and I have made good money from suing companies in class actions for deceptive trade practices. I just think these deceptive practices occur more in the lower end market because the education level of consumers purchasing low end products is such that they are easy to take advantage of.
PCNA and the dealers I have dealt with in upper end markets (BMW, Porsche, AUdi, Infinity and etc.) do not seem near as shaddy as some of my dealing with other companies seeling products that peak in the 40k range. I actually had a finance manager whose kids go to a private school with my children (we knew on a social level!!!) try and screw me by adding bogus fees and monkeying around with my finance charges on a Tahoe lease. That was the only American vehcile I have purchased and it was incredible how unwilling they were to give me straight answers regarding residuals and money factors. I can go to my Porsche dealership and they pull out the book and show me this information directly from their PCNA dealer manuals. Night and day treatment in my opinion.
06-07-2003, 08:20 PM
#69
this thread has become particularly useful and informitive. let me say that there should be a running thread regarding dealer interactions, both positive and negative. if the dealers monitor this, they can find out about their strong points and weak points-to find where various interactions have gone either good or bad. customers can find which dealers consistently have either good or bad reviews, and they can see what has caused things to either go good or bad. and almost as important, a dealer can see when one of his customers feels that they have been treated unfairly, thus giving him a chance to "make things right". let me propose that this thread would be present in all the porsche car forums at renlist.
06-07-2003, 08:37 PM
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</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by Doug H:
<strong>Candidly, I can be a horrible pain in the butt when things don't go my way. I try to be proactive.</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Doug,
It sounds like you would do well at Bluegrass. <img border="0" title="" alt="[Wink]" src="wink.gif" />
</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by docjackson1:
<strong>let me say that there should be a running thread regarding dealer interactions, both positive and negative.</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">I second the motion. I'd be the first to praise a dealer for good service, as I have done on numerous occasions in the past with letters.
When HMO's first hit the scene, there was a lot of grumbling that quality care would no longer earn a doctor business, because patients would be forced to visit docs based solely on their plan's limitations. This has not come to pass. Patients still choose their doctors largely based on word-of-mouth recommendations from friends and relatives. Of course, this is true for any other business, including car dealerships. Image counts, and it is cultivated by your everyday interactions with your customers. It's one of the things I love most about a free-market, capitalist system, because it allows good businesses to thrive.
<strong>Candidly, I can be a horrible pain in the butt when things don't go my way. I try to be proactive.</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">Doug,
It sounds like you would do well at Bluegrass. <img border="0" title="" alt="[Wink]" src="wink.gif" />
</font><blockquote><font size="1" face="Verdana,Tahoma,Helvetica">quote:</font><hr /><font size="2" face="Verdana,Tahoma,Helvetica">Originally posted by docjackson1:
<strong>let me say that there should be a running thread regarding dealer interactions, both positive and negative.</strong></font><hr /></blockquote><font size="2" face="Verdana,Tahoma,Helvetica">I second the motion.
I'd be the first to praise a dealer for good service, as I have done on numerous occasions in the past with letters.When HMO's first hit the scene, there was a lot of grumbling that quality care would no longer earn a doctor business, because patients would be forced to visit docs based solely on their plan's limitations. This has not come to pass. Patients still choose their doctors largely based on word-of-mouth recommendations from friends and relatives. Of course, this is true for any other business, including car dealerships. Image counts, and it is cultivated by your everyday interactions with your customers. It's one of the things I love most about a free-market, capitalist system, because it allows good businesses to thrive.
06-07-2003, 08:40 PM
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Well said Docjackson1...
The value of good customer relations that lead to referral business cannot be overstated. It's in the best interest of enlighten Dealerships to pay heed....
The value of good customer relations that lead to referral business cannot be overstated. It's in the best interest of enlighten Dealerships to pay heed....
06-07-2003, 09:19 PM
#72
just to restate the obvious, this thread has put together anir and p-seller. hopefully, anir can now get better service and p-seller, who seems like a true professional, can alert his dealership regarding reaching out to anir. we have to somehow get the attention of a forum administrator to establish this running thread in all the forums. maybe someone who knows how to do that can help.
06-07-2003, 11:03 PM
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Reading this thread, sure makes me long for the good ole days when "the customer was always right". Call me naive, but it's still a good way (within reason) to run a service organization (like car dealerships).
06-08-2003, 11:47 AM
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Doug:
Will all due respect the Porsche Cayenne is my 19th new car and I have owned every brand from Honda to Lexus to Acura to BMW to Toyota, etc. I have had contact with numerous manufacturers and reached staisfaction with each with the exception of Porcshe NA. They ARE charging a premium for their cars and in my contacts with them have shown ZERO respect for me as a customer. The lemon law is not as accressible as one might believe. The process can take several months during which time you are stuck with the vehicle. It is also time consuimg and frustrating especially when have you have shelled out almost 70 grand for an SUV as a daily driver. Please don't defend Porcshe to me as my experiences have been the worst I have encountered in the auto industry. Porsche has lost the patronage of this 32 year old who will be buying MANY cars in the future.
Will all due respect the Porsche Cayenne is my 19th new car and I have owned every brand from Honda to Lexus to Acura to BMW to Toyota, etc. I have had contact with numerous manufacturers and reached staisfaction with each with the exception of Porcshe NA. They ARE charging a premium for their cars and in my contacts with them have shown ZERO respect for me as a customer. The lemon law is not as accressible as one might believe. The process can take several months during which time you are stuck with the vehicle. It is also time consuimg and frustrating especially when have you have shelled out almost 70 grand for an SUV as a daily driver. Please don't defend Porcshe to me as my experiences have been the worst I have encountered in the auto industry. Porsche has lost the patronage of this 32 year old who will be buying MANY cars in the future.
06-08-2003, 12:55 PM
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Stirs,
I don't blame you for feeling the way you do. You should not have to pursue legal action (e.g. through the lemon law) to receive appropriate care. I've never sued anyone in my life, nor pursued legal action against any individual or organization, and I'd like to keep it that way.
I wonder if Doug's tendency to be "high maintenance", "demanding", "proactive", and a "horrible pain in the butt" means that he doesn't hesitate to invoke the law? <img border="0" title="" alt="[Wink]" src="wink.gif" />
I don't blame you for feeling the way you do. You should not have to pursue legal action (e.g. through the lemon law) to receive appropriate care. I've never sued anyone in my life, nor pursued legal action against any individual or organization, and I'd like to keep it that way.
I wonder if Doug's tendency to be "high maintenance", "demanding", "proactive", and a "horrible pain in the butt" means that he doesn't hesitate to invoke the law? <img border="0" title="" alt="[Wink]" src="wink.gif" />