E55AMG

We usually read about service experiences when they're bad, so I thought i'd post one about someone going above and beyond.

Was scheduled to be at Monticello Motor club this weekend with personal coaching from pro driver Aaron Povoledo. Aaron is a great guy and instructor, and an amazing driver (congrats on the win in Atlanta last week!)

At the end of the day he was doing some hot laps - PSM off and pushing things pretty hard. Very humbling. Anyway, after a few laps we get a CEL and things are not feeling great. lots of hesitation, doesn't sound good etc. We pull into the pits and we check for a boost hose. everything looks ok.

I call my tech Kip Harris hoping to catch him in the shop late on a Sat. He answers and I tell him what's going on. At this point we took the car out of the complex and we did some more experimenting. Every time boost came up we got the stuttering.

Kip thought it could be the spark plugs and we tried to think how many miles ago they were changed.

Obviously, I could not go back for the 2nd day with the CEL and not knowing what was going on.

Kip said he'd hang out if I wanted to drive over so he could check it out. So, I drove the 1:45 minutes to CT. so he could have a look.

Hooked it up to piwis and showed misfiring. He didn't have the plugs in stock so called another shop that had them. He drove over and picked them up and came back about 20 minutes later.

I guess by the time he got back and moved the other cars out of the way it was close to 8:00 when he started.

I'm sure everyone here knows what a bitch changing plugs on this car is. He inspected the coils and they were good. The thing with Kip is he looks at everything, not just doing the job your asking him to do. He is so methodical and an absolute perfectionist.

The plugs were completely destroyed. Good news is that he was able to inspect lots of other things and all looks good on my almost 60,000 mile '07.

Like I said, i don't remember what time he actually started but I do know what time I left his shop. 5:00AM!!!!

I don't know many people that would stay at work literally all night after working all day to try to help a customer out.

Anyone in the tri-state area that is looking for someone will not be disappointed. He is as knowledgable as they come and there is no nicer guy in this business.

Eric - Plug Guy

Holy crap....some dedication. Great to hear stories like this. Should be more 'Kips' out there.

TT Surgeon

Kip is outstanding

nick-ny

Where is Kip Located? I assume Long Island

bosco42

Kip was always been great to me too when he was in NY.

Miss that he left our area on LI.

RJFabCab

Wow. Above and far beyond... treat him well.

E55AMG

No, unfortunately. He's in Norwalk CT but it's only about an hour from me (Smithtown). He's right off 95 so the drive isn't bad at all. It's well worth the ride in my opinion.

dianic

Oh wow. This is amazing. If only more people took their work as seriously.
Nice post.

TT Gasman

Very nice to hear! Put him on your Christmas list

Doc GTO

That is a diehard car guy!!!

E55AMG

An update to this story: I need some work done for some track days next week and he is in the process of moving into a new shop. the shop isn't ready yet, so he's making a house call and coming to my house today!

Einsteiger

A good story gets even better.