Kudos to GMG
#1
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Just wanted to post about the excellent customer service I received from GMG.
Last month I bought some GMG dive planes from a fellow Rennlister that had a 997.1 GT3 and purchased 997.2 GT3 parts.
Well, it turned out there was a fitment issue with one of the dive planes, it just wasn't laying flat. So although I never purchased them from GMG directly I called James and he graciously agreed to look at it to see what could be done. Long story short, he replaced the one dive plane with a perfectly fitting part, no expense to me!
James and crew, thanks for the excellent customer service. It takes real integrity to stand behind your products no matter what. It would have been easy for them to turn their back on me since I had not purchased from them directly, but they did the right thing, the honest thing, that builds a great business one customer at a time!
Great job guys, thanks again!! You have won another customer over!
Last month I bought some GMG dive planes from a fellow Rennlister that had a 997.1 GT3 and purchased 997.2 GT3 parts.
Well, it turned out there was a fitment issue with one of the dive planes, it just wasn't laying flat. So although I never purchased them from GMG directly I called James and he graciously agreed to look at it to see what could be done. Long story short, he replaced the one dive plane with a perfectly fitting part, no expense to me!
James and crew, thanks for the excellent customer service. It takes real integrity to stand behind your products no matter what. It would have been easy for them to turn their back on me since I had not purchased from them directly, but they did the right thing, the honest thing, that builds a great business one customer at a time!
Great job guys, thanks again!! You have won another customer over!
#3
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I am simply posting my positive experience, when I receive customer service above and beyond, I believe it warrants a comment and that's what I have done.
#4
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uh...changing the subject.
I'm really glad I don't live in Syria...I am pretty sure they don't have any race tracks.
I'm really glad I don't live in Syria...I am pretty sure they don't have any race tracks.
#5
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Thanks for diffusing the tension! Now, let's get to work on building some tracks in Syria. I'm pretty sure if they were racing they would be "rubbing" and not shooting each other!
#6
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Like I said, no offense meant. I'll take your word for it abou your true intentions.
I've seen things like this happen before. It spirals downhill and doesn't look good for anyone. Especially the vendor. I think gmg's reputation is pretty good and will continue to speak for itself, regardless of the issues brought up in the past few days.
I've seen things like this happen before. It spirals downhill and doesn't look good for anyone. Especially the vendor. I think gmg's reputation is pretty good and will continue to speak for itself, regardless of the issues brought up in the past few days.
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#9
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I have bought some cup car parts from James.
Been good to me each time.
I understand they have had some issues sorting out an engine build but alas that is unchartered water and which is why i can only afford a sealed motor.
Risky business messing with high dollar motors. Not something i would wish on anybody.
Been good to me each time.
I understand they have had some issues sorting out an engine build but alas that is unchartered water and which is why i can only afford a sealed motor.
Risky business messing with high dollar motors. Not something i would wish on anybody.
Last edited by tcsracing1; 05-03-2013 at 01:11 AM.
#10
Race Director
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Dog photo!
#11
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Who knew this thread would take this turn?
I just googled dogs in Syria.
http://syrianfreedomls.tumblr.com/po...uffer-in-syria
Guys, we are lucky to be able to provide love and security for our loved ones and our dogs, not to mention playing with cars. Peace.
I just googled dogs in Syria.
http://syrianfreedomls.tumblr.com/po...uffer-in-syria
Guys, we are lucky to be able to provide love and security for our loved ones and our dogs, not to mention playing with cars. Peace.
#12
Race Director
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Got drums too!
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#13
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GMG stabilizer bars being installed tomorrow, and dog bones. I'm pretty the handling will be better as a result of the install, will post the difference.
One thing I can be sure of, the Mclaren will still faster.
One thing I can be sure of, the Mclaren will still faster.
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#14
GT3 player par excellence
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got bears