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I don't find this acceptable from a Porsche Dealer. If Porsche of Austin thinks they can act like a run of the mill used car stealer, then they don't deserve a dealership.
PCNA has standards and I think all expect them to make this right.
I've been in business for myself for many years, and I understand first hand how hard it is to build a good reputation. Loosing that reputation is far easier. we all are passionate about this brand, and PCNA and our local dealers hold this flag.
I hope it's clear that me and the rest of the people posting on this thread are feeling pretty damn upset about your situation. I only buy used cars (normally CPO) and the dealership salespeople I've spoken to all tell me that even if a car doesn't qualify for a CPO warranty, due to age, mileage or other reasons, they will only keep and sell cars that are in good condition, otherwise they will send them to auction where they wind up at the less reputable used car lots.
Porsche has a reputation to uphold and this kind of behavior should be very disturbing to the people at corporate. The typical Porsche buyer, new or used, is generally more successful and affluent and has higher expectations for service and treatment than someone shopping for say a Honda. I think you are being too easy on Porsche of Austin. If what happened to you happened up here in New York say to a Type-A personality hedge fund manager, that dealer would wish he never got in the car business to begin with.
I am going to write a google review and also let the 997 Enthusiasts group on Facebook know what happened to you as well. Social Media scares the **** out of companies because news can travel real fast and they cannot control it.
Buying a used Porsche from a Porsche dealer should not be a caveat emptor experience. This is utter BS.
Great comments. I feel privileged to have purchased a car that is supported by a group of enthusiasts that are into such consumer advocacy.
I haven't given up, but optimism and morale I s not at an all time high. Spending an unbudgeted $8200 has certainly put a dent in savings. However, I'm certainly not poor so I don't want to sound like the sky is falling. I made a severe mistake trusting blindly. Trust should be earned not given. Even if I do get some concessions from Porsche of Austin, I think the best I can hope for is someone learns from my mistake.
Am I the only one who thinks it shouldn't be required to obtain an independent PPI on a car that's listed for sale by an authorized Porsche dealership? Even if the car isn't CPO, we're not talking about Krusty's Kar Sales. We all take certain risks when buying used cars but it's completely unreasonable for a car to require $8,000 in repairs almost immediately after purchasing it from a Porsche dealership.
The dealer should do the right thing and reimburse OP for the repairs. They may not have any legal obligation to do so but in this day and age, they shouldn't underestimate the power of social media. A story like this has the potential to hit the front page of Jalopnik.
Am I the only one who thinks it shouldn't be required to obtain an independent PPI on a car that's listed for sale by an authorized Porsche dealership? Even if the car isn't CPO, we're not talking about Krusty's Kar Sales. We all take certain risks when buying used cars but it's completely unreasonable for a car to require $8,000 in repairs almost immediately after purchasing it from a Porsche dealership....
Authorized dealers should probably not sell cars that they are not willing to or can't certify.
Authorized dealers should probably not sell cars that they are not willing to or can't certify if they aren't willing to stand behind them and uphold their reputation and/or integrity.
Am I the only one who thinks it shouldn't be required to obtain an independent PPI on a car that's listed for sale by an authorized Porsche dealership? Even if the car isn't CPO, we're not talking about Krusty's Kar Sales. We all take certain risks when buying used cars but it's completely unreasonable for a car to require $8,000 in repairs almost immediately after purchasing it from a Porsche dealership.
The dealer should do the right thing and reimburse OP for the repairs. They may not have any legal obligation to do so but in this day and age, they shouldn't underestimate the power of social media. A story like this has the potential to hit the front page of Jalopnik.
This is the really confusing part for me... I mean why? Why not just repair and mark up the car to a price point so you can recoup the loss? I just dont get this behavior from a premium brand dealership... Kia maybe. I mean come on... you couldn't fix a broken gas cap, all $35 dollars worth?
... filing a BBB claim as well due to their false advertisement claims.
I would make sure to do this-make sure it is with the Austin BBB. I bought a car from a dealer in MA and it was shipped to me in MN with body damage that wasn't noted on my PPI. This was a franchised VW dealer and the owner blamed the trucking company. This was a bald faced lie and he didn't work with me until I filed a complaint with the BBB in his selling area. I had to sign a non-disclosure but I got $2K in cash from them to repair the body.
Response from the dealer on my BBB claim: The vehicle is 10 years old and was fully serviced. See attached service RO with work completed. The customer was offered an extended warranty to protect against unforeseen problems on a 10 year old automobile and they declined. The vehicle was fully disclosed "as-is" due to 10 years old and the importance of an extended warranty was communicated to the customer and they declined.
They also attached the this service request invoice to support their claims, note the mileage and date. I took delivery of the car the second week of January at 45,xxx miles.
PM me. I was in contact with Porsche Austin in early December for that 997. I have some docs and the DME printout which you might find interesting. Your last post with the VIN confirmed it's the same vehicle.
PM me. I was in contact with Porsche Austin in early December for that 997. I have some docs and the DME printout which you might find interesting. Your last post with the VIN confirmed it's the same vehicle.
03-20-2017, 12:55 PM
