Issues with Fidelity Platinum Warranty Claim
12-11-2018, 04:25 AM
#1
Pro
Thread Starter
Issues with Fidelity Platinum Warranty Claim
The PCM on my 09 997.2 37K miles has been acting at random times - going into a reboot cycle over and over while driving, where it turns off and on over and over repeatedly.
In September Porsche of Fremont had the Fidelity adjuster come out and unfortunately they couldn’t replicate the issue, and hence denied the claim.
Over the weekend, the issues occurred long enough during my 1.5 drive that I was able to record the PCM rebooting over and over so I’m taking my car back to Fremont and hopefully Fidelity can review the videos I recorded from my phone to validate the issue.
If this evidence of the problem recorded on video doesn’t validate for Fidelity I don’t know what would be... that being said I’m hopeful it would suffice and they would replace the PCM unit since it’s obviously dying.
now in the event they decline again , is there an escalation / dispute process at Fildelity to get this fixed?
thanks for your feedback ..
In September Porsche of Fremont had the Fidelity adjuster come out and unfortunately they couldn’t replicate the issue, and hence denied the claim.
Over the weekend, the issues occurred long enough during my 1.5 drive that I was able to record the PCM rebooting over and over so I’m taking my car back to Fremont and hopefully Fidelity can review the videos I recorded from my phone to validate the issue.
If this evidence of the problem recorded on video doesn’t validate for Fidelity I don’t know what would be... that being said I’m hopeful it would suffice and they would replace the PCM unit since it’s obviously dying.
now in the event they decline again , is there an escalation / dispute process at Fildelity to get this fixed?
thanks for your feedback ..
12-11-2018, 09:11 AM
#2
I am sorry I am not responding to your question , but wanted to add that mine does that now and then as well. Weird. Has not done it in a while. I know it has happened to others here. Interested to hear what happens. Thanks for posting this.
12-11-2018, 12:44 PM
#3
Rennlist Member
I'd check the contract as there is probably a dispute process.. given the cost of a replacement pcm I'm not surprised they would need to duplicate it before accepting the claim.
I had my instrument cluster replaced by fidelity for a few dead pixels.. of course that was easy to "reproduce".
good luck, my exp with them have been favorable.
I had my instrument cluster replaced by fidelity for a few dead pixels.. of course that was easy to "reproduce".
good luck, my exp with them have been favorable.
12-11-2018, 04:22 PM
#4
Pro
Thread Starter
Thanks so much, let me review the contract in detail if this next visit with my videos as proof of the issues get declined
I'd check the contract as there is probably a dispute process.. given the cost of a replacement pcm I'm not surprised they would need to duplicate it before accepting the claim.
I had my instrument cluster replaced by fidelity for a few dead pixels.. of course that was easy to "reproduce".
good luck, my exp with them have been favorable.
I had my instrument cluster replaced by fidelity for a few dead pixels.. of course that was easy to "reproduce".
good luck, my exp with them have been favorable.
12-12-2018, 12:09 AM
#6
Pro
Thread Starter
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12-12-2018, 12:28 AM
#8
Pro
Thread Starter
Yes they have been occurring totally at random while I’m driving, sometimes a few reboot cycles other times constant reboot cycles. This time while driving I was able to capture on video the random rebooting continuously for as long as I could record off my phone’s memory card. It happened on going for 1.5 hrs into the drive until I finally stopped the car 1 hours later.
And because I’m bringing it into the dealer tomorrow, of course everything worked perfect today without any issues from the PCM..
And because I’m bringing it into the dealer tomorrow, of course everything worked perfect today without any issues from the PCM..
12-12-2018, 01:29 AM
#9
Nordschleife Master
As I just responded to the same question on 6-speed: I've had several Fidelity policies over the years and always found them reasonable to deal with. If they decline again despite your proof, make them put in writing why they refuse the claim and go from there. The Fidelity guys that come to the dealerships or wherever your car is don't necessarily have the last and final word on what they will cover and what will not be covered.
12-12-2018, 02:31 AM
#10
Pro
Thread Starter
Thanks so much, this is very reassuring to know and to keep in mind if they decline again despite my proof.
Your posts, feedback and knowledge have always been very very helpful to me and I am grateful you chimed in here.
Many thanks for posting on both forums, as some members may not access both RL and/or 6speed hence why I posted for feedback on both as well.
Really appreciate it Sandwedge..
Your posts, feedback and knowledge have always been very very helpful to me and I am grateful you chimed in here.
Many thanks for posting on both forums, as some members may not access both RL and/or 6speed hence why I posted for feedback on both as well.
Really appreciate it Sandwedge..
As I just responded to the same question on 6-speed: I've had several Fidelity policies over the years and always found them reasonable to deal with. If they decline again despite your proof, make them put in writing why they refuse the claim and go from there. The Fidelity guys that come to the dealerships or wherever your car is don't necessarily have the last and final word on what they will cover and what will not be covered.
12-12-2018, 12:09 PM
#11
Do you notice any patterns with when it reboots? Certain buttons? Do you have your cellphone connected to bluetooth? Certain screen open? Just after a phone call?
It may help to mount your cellphone and have timestamps of a few times of it happening. Just because they don't see it, doesn't mean it's not happening. Email them the videos and then deal with it from there.
It may help to mount your cellphone and have timestamps of a few times of it happening. Just because they don't see it, doesn't mean it's not happening. Email them the videos and then deal with it from there.