YIKES!!! Dealer Installed Engine Mounts. What Is Wrong

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Nov 1, 2018 | 03:41 PM

#31

Iceter

Drifting

Joined: Feb 2012

Posts: 2,612

Likes: 424

From: Raleigh, North Carolina

Quote:

Originally Posted by Petza914

Based on the shoddy workmanship from this dealer, I'd also be concerned if the mounts are actually installed correctly. If they didn't get the square piece of the motor mounts properly seated into the square of the engine carrier bracket on the side that's much lower, that could help explain why that one side is lower - that also makes it impossible to properly torque the nut on the bottom. From underneath are you seeing the same length of the large threaded post extending down or is one shorter than the other?

This occurred to me, too. The OP could check by looking under the car and comparing the amount of visible threads under the nut. BUT, Porsche used two or three different nut types for that thread. They sometimes used a strange looking cylindrical torx nut that covers the entire exposed shaft of the bolt. You won't know if the nut is fully run up the bolt without breaking out a torque wrench and checking the nut. If it won't torque, then the OP will know the shoulder of the mount is not inserted into the recess in the carrier.

At that point, he should also check the torque on the top bolts as well.

Quote:

Originally Posted by rickdogg82

Only thing I can think of is that over time the mount sagged and a previous owner adjusted the tips so that they were even. When new mounts were installed, they needed to be adjusted again. And even though mounts should be changed together, I can see how someone might complain about replacing an expensive part (the good mount) that does not need replacing.

This. Replacing one mount and adjusting the tips to be even would result in them being uneven when you had the second mount replaced. What surprises me the most about the whole thing is that with 100k miles on the car, the dealership didn't sell him two mounts. No self-respecting service advisor would pass up the opportunity to upsell the OP on a second mount--and at 100k miles, he actually needed it!

Quote:

Originally Posted by groovzilla

Any shop doing this repair and letting car go to customer in this condition is worthless and totally lacking follow thru.
There's no excuse for such novice work from a dealer

I agree. I would expect this from a domestic brand, but if you're changing the geometry of he exhaust pipes, a high-end dealer tech absolutely needs to follow-through on the little things like this. Hell, to replace the mounts, the car would have been on a lift and the tech was staring straight at the exhaust tips part of the time.

It's not against the rules to ask your dealer to put another tech on your job. It is absolutely within your rights and control to do so. I have done it in the past and would have no problem doing it in the future if I got my car back with issues like this.