Problems with Fikse?
10-08-2009, 08:18 PM
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Problems with Fikse?
Hey folks,
Is anybody else having issues with Fikse not returning calls? I bought a set of Profil 10's with black centers and polished outers and I had a couple of issues with the rear. The first time, a couple of the bolts that hold the wheels together broke on the left rear. This happened on the street!! Of course, the wheel would no longer hold air. I sent all four wheels back to Fikse to be examined and they ended up replacing all the studs with the same kind they use for racing applications.
I got the wheels back and they sat on my tire rack for an eternity. When I finally got around to buy another set of tires, I discovered I had a slow leak in one of the rears. I figured it was the tire and went back to the tire place. They showed me that is was leaking on the wheel seal. Now this is on a wheel that basically hadn't been driven on. In June I called Fikse and arranged to ship the rear wheels back to have one seal replaced and the other checked. I shipped the wheels in mid July and I had a bit of correspondence with them. Beginning at the end of August, I started emailing and calling about the status of my wheels. I got a gent on the phone one time and he said I need to talk to the production manager and that he'd call me back. Over a week later, and still no call.
Now many emails later and many, many phone calls and I can't get anybody to answer. I called Wheel Enhancement, one of Fikse's largest dealers, and they are having trouble getting return calls as well.
Is anybody else experiencing issues with Fikse? Any ideas on how to proceed? I hate having only half of a $4K set of wheels in my garage. It's starting to get me upset.
-Curt
Is anybody else having issues with Fikse not returning calls? I bought a set of Profil 10's with black centers and polished outers and I had a couple of issues with the rear. The first time, a couple of the bolts that hold the wheels together broke on the left rear. This happened on the street!! Of course, the wheel would no longer hold air. I sent all four wheels back to Fikse to be examined and they ended up replacing all the studs with the same kind they use for racing applications.
I got the wheels back and they sat on my tire rack for an eternity. When I finally got around to buy another set of tires, I discovered I had a slow leak in one of the rears. I figured it was the tire and went back to the tire place. They showed me that is was leaking on the wheel seal. Now this is on a wheel that basically hadn't been driven on. In June I called Fikse and arranged to ship the rear wheels back to have one seal replaced and the other checked. I shipped the wheels in mid July and I had a bit of correspondence with them. Beginning at the end of August, I started emailing and calling about the status of my wheels. I got a gent on the phone one time and he said I need to talk to the production manager and that he'd call me back. Over a week later, and still no call.
Now many emails later and many, many phone calls and I can't get anybody to answer. I called Wheel Enhancement, one of Fikse's largest dealers, and they are having trouble getting return calls as well.
Is anybody else experiencing issues with Fikse? Any ideas on how to proceed? I hate having only half of a $4K set of wheels in my garage. It's starting to get me upset.
-Curt
10-09-2009, 02:37 AM
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10-09-2009, 12:28 PM
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drove by Fikse yesterday... no one home in front office and bay doors closed up in the back... 2 in the afternoon.
also emailed my contact there and the email did not bounce back, but I do not think he is still there...
also emailed my contact there and the email did not bounce back, but I do not think he is still there...
10-09-2009, 01:33 PM
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That Sucks
I hope you get a satisfactory resolution or at least the rims back as they can be repaired. I had a set of Profil 13's and loved the look.
The above problem is why I only run CCW's now as John answers the phone and stands behind his product.
Peter
I hope you get a satisfactory resolution or at least the rims back as they can be repaired. I had a set of Profil 13's and loved the look.The above problem is why I only run CCW's now as John answers the phone and stands behind his product.
Peter
10-09-2009, 02:19 PM
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I had the same problem in early August. Sent Fikse a wheel for repairs and Jason Crawford (Production Manager) told me 3 weeks. 5 weeks later no one would return my calls or my emails. When I finally got someone on the phone they informed me that my wheel was shipped out and I should get it in a few days. But when I asked for the tracking number they were unable to provide me with one. Don't know what's going on over there but I would have to think real hard before buying anouther set of wheels from Fikse. The 3 week repair took about 7 weeks.
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10-09-2009, 04:59 PM
#8
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will's vm off.
Last edited by roberga; 10-09-2009 at 11:12 PM.
10-14-2009, 03:09 AM
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PJS, I appreciate you driving by the shop. Thank you. I would really like to get this resolved.
10-14-2009, 10:51 AM
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I had the same problem in early August. Sent Fikse a wheel for repairs and Jason Crawford (Production Manager) told me 3 weeks. 5 weeks later no one would return my calls or my emails. When I finally got someone on the phone they informed me that my wheel was shipped out and I should get it in a few days. But when I asked for the tracking number they were unable to provide me with one. Don't know what's going on over there but I would have to think real hard before buying anouther set of wheels from Fikse. The 3 week repair took about 7 weeks.
the wheels are of high quality. i had quite a few sets.
but service is not very good.
i personally would not buy new fikses as the price doesn't justify the service or vice versa. but if you find a set for $2500 in good shape, i would not hesitate. i am sure some other high end wheel makers will be able to service them.
10-14-2009, 04:14 PM
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Will was laid off in September. Someone else that lives in the area posted this on another board.
"I've been here since 9am. It's now 10:15 nobody here. Place is dark and the dumpster out back is mostly empty. No mail on the floor though. But it has that eery empty feeling. I'd be looking for a new wheel supplier if it were me. This doesn't look right. No pallets out back. Nobody on the phones. Not good."
"I've been here since 9am. It's now 10:15 nobody here. Place is dark and the dumpster out back is mostly empty. No mail on the floor though. But it has that eery empty feeling. I'd be looking for a new wheel supplier if it were me. This doesn't look right. No pallets out back. Nobody on the phones. Not good."
10-14-2009, 06:03 PM
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