Hmmm... seems to me that a huge percentage of that 6 months was him trying to get the problem rectified, once he found that the angle was wrong. And, he had to figure that out for himself, there was no recall or notification or anything, at least as far as Dan has indicated.

 

^^ That was the point. This thread was being ignored, all while a new sales thread was started. It appears the bump did generate a response.

 

The fact is according to Dan at least, is your rep told him to return the items for a refund. He followed your instructions only for it to be renig'd later. I don't think that's cool at all to go back on someone's word. If the rep was a new guy, he should've either corrected himself in a timely fashion by admitting his mistake and communicating it to Dan or taken the hit out of his pocket as a learning lesson. You don't tell someone they are getting a refund and renig on it, especially from a business.

 

This is a great way to lose business. Btw what happened to Anthony, he didn't last very long?!

 

[QUOTE=Alex@fabspeed;11878418]To Dan and all,
I want to clear a few things up regarding your concerns on the parts and this transaction. I apologize for any inconvenience this caused regarding the parts and troubleshooting; problems do happen and we try to take care of them quickly. Fabspeed has - and always will - make improvements to its products over time.

.... The parts have been used and were purchased over 6 months ago, so we do not offer refunds at that point. I hope this clears everything up. QUOTE]



I guess my personal concern is that I have had a Fabspeed exhaust for over 2 years, awaiting installation in a project car.

So, 1) am I gonna have a problem when I finally get to that end of the project,

...and 2) of course, it will be over 6 months time frame, beyond your 6 month timeframe,

...and lastly, 3) How can I visually identify if my exhaust is problematic without mounting it?

thanks.

 

The problem is that I purchased these X Pipes and highly recommended them to my customers. When their check engine light came on I knew that this could occur and I knew that it could be remedied with an oxygen sensor spacer. After trying multiple oxygen sensor extenders of different lengths and waiting for over 6 weeks for you to fabricate me an extender because you forgot you were out of stock created some problems.

What really pissed me off was when my customers called in and were told that we were probably installing the part incorrectly so that we looked like idiots. Then you told another customer that the pipes always require a tune and hes going to have troubles with a check engine light for the rest of the time he owns the car. At this point I have one customer that thinks we are incompetent and another customer that thinks I lied to him because I didn't tell him he needed a tune. I refunded both customers and now have 2 x pipes sitting in a box. Can you see how that might make me a little angry? How long have I been recommending & installing your parts?

Why did my new account rep call me last month, agree with everything that I told him and asked me to ship back the pipes for a full refund? Then you ship the pipes back to me. The quality of your products has never been poor but lying to me and my customers is a very poor way to conduct business.

Dan FitzGerald

 

I am still here very much enjoying my time at Fabspeed. I requested that Alex respond to Dan because Alex had been in contact with Dan initially. Dan had spoken to different representatives which are no longer with the company, making the situation a bit difficult in regards to communication.


[QUOTE=stasha;11879681]We appreciate you purchasing our Fabspeed Exhaust for your project car, you will be very pleased with the upgrades. The Fabspeed products are covered by our Limited Lifetime Warranty, which means that if there any problems or concerns during the installation of the Fabspeed Exhaust, we will rectify the issue promptly. We will absolutely stand by the integrity of the product and we have detailed instructions on our website that will guide you through the installation process. You can also contact us directly with any questions you have and I can send you that information as well.

 

[QUOTE=Sales@FabSpeed;11880228]I am still here very much enjoying my time at Fabspeed. I requested that Alex respond to Dan because Alex had been in contact with Dan initially. Dan had spoken to different representatives which are no longer with the company, making the situation a bit difficult in regards to communication.


So far all I've heard are excuses and marketing blah but no resolution for Dan. It was your company that interviewed/trained/hired whatever rep is no longer there. It was your company that made the bung placement error. I still don't understand after selling numerous parts on how a jig could change(assuming you guys manufacture this in house and also do QA testing in house). I guess the ball is in your court on how you want to handle this as a business but so far this seems to be going back down hill again from what I've been seeing/hearing.

 

Alex posted yesterday regarding the resolution to the bung-angle issue. Please refer to that post for details, but here are a few snippets to address your direct question:

 

What about the part where your reps told Dan to send the parts back for a "refund". That part...

 

Dan was told that he would be issued a refund by a representative who is no longer with our company. This one example of why he is no longer with us. We returned Dan's piping back to him at our cost. We apologize for the miscommunication. If you would like more info about returns, feel free to email info@fabspeed.com

 

You guys have got to be the biggest bunch of bull**** artists I have ever come across.

Here you have several pages intricately documenting your actions. In addition we have statements from various vaguely literate sales people who have no idea what the history of the case is, or what the correct solution would be to save face.

So here is what I recommend to you to save face, given that this is the biggest Porsche forum, in your biggest target market (no don't bother, all other supercar manufacturers churn out only a fraction of what is represented here):

1- Grow a spine and admit you ****ed up
2- Fix the issues represented here, and post proof that you are in control of the QC of your product
3- Deliver some customer service to your established customers and retailers, not just the ones represented on this forum, but all of them (you know who I am talking about). Being arrogant and assuming you are not to blame for your products failure just because X period has passed, will not fly.

I could go on, but you already know all the other points I would raise. It is time to live up to the inflated prices of your products, and start manufacturing something truly outstanding, with customer service to back it up. I know you have the ability, now do it FFS

PS, no one cares about reps who are no longer with your company, fact is that they made offers of restitution whilst they were your representatives, it is your legal and moral duty to follow up all commitments made by your legal representatives.

Call me if you need some help putting this in place.

 

I have had a fabspeed exhaust put on one of my cars. I originally asked my porsche dealer if they would install and they said "we would never install a part we would have to apologize for". Now I am seeing why. I loved my 986 fabspeed catback exhaust. Well built and sounded great but now wanting one on my 996 I may be re thinking. We just want these cars to work and aftermarket parts free from issues. Customer service mean just that....if one of my employees screws up...we take the heat....

 

Alex from Fabspeed called today. He apologized for his companies actions. He is going to try and resell my pipes at a discount for me. He promised it wouldnt happen in the future. I have never had a problem with the quality of their products.

 

Huh! I've got to tell you, although I cannot speak of present day QC issues or really any of the stuff in this thread, I've had a FabSpeed header, cat, exhaust system on my 996 for 10 years, 100K + miles. I personally love the raspy throaty sound and I have never had any problems with the entire setup. No CEL's, no O2 sensor problems, no nothing. The chrome exhaust all the way back to the headers looks brand new (I do get up under there and polish every once in awhile). I know there are other exhaust systems that some rave about, but I still love my FabSpeed.