AARRGGH! Dealer dented my car! ***UPDATE!***
03-12-2007, 09:40 PM
#46
Ironman 140.6
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Originally Posted by Wellardmac
Seeing the photo made me want to cry... it's especially disturbing that someone didn't own up to having done it...
03-12-2007, 11:02 PM
#47
Drifting
Originally Posted by Ray S
I agree. Mistakes happen, but for them to try and pass it off to you and hope you will not notice speaks volumes about the ethics of this dealership. I'd ask for them to not only fix the dent, but also give you a free service visit down the road or a free upgrade of some sort.
but NO ONE EVER told me up-front that something has been damaged, i always had to check, and deal with them before drive off.
the diff. between good car dealership and bad ones are:
once i found out the damage, the good one would quickly appologize, and promise to "make it right". the bad one simply say "we don't know what happened," or "come on, it's just a car"
03-12-2007, 11:20 PM
#48
Nordschleife Master
Originally Posted by pl
"come on, it's just a car"
Anyone who says this doesn't deserve to be in the car business... certainly they don't deserve my business. A good business will treat your property like their own - regardless of whether the product is a car or a shirt.
... good customer service is getting rarer every day.
03-12-2007, 11:24 PM
#49
Race Car
That sux Tim, I think I could hold a guy by his neck off the ground with his feet dangling......oh sorry, getting all worked up thinking it happened to me. Sorry to hear...
03-13-2007, 12:29 AM
#50
Ironman 140.6
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Originally Posted by pl
ray, i 've sent my car to different places many times. cars got damaged, one way or another, many times too.
03-13-2007, 12:45 PM
#55
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Originally Posted by ArneeA
Any updates?
03-13-2007, 01:46 PM
#56
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Whoa...and just think, I don't typically inspect my car carefully at the dealer before driving off. I guess I've been lucky or my dealer has been very good, but I'd better do that from now on.
Sorry to hear about your dent, Tim, but at least they didn't pull the "it was already there" crap!
Sorry to hear about your dent, Tim, but at least they didn't pull the "it was already there" crap!
03-13-2007, 02:06 PM
#57
Drifting
Tim,
Don't know if this will help, but remind the GM of the Customer Satisfaction Index (CSI) survey that you'll be answering. Every dealer I've ever gone to practically begged me to give them an "excellent" rating. Being merely good, is not enough. The CSI does impact their allocation and incentives from the factory, and in many cases, will impact the bonus schedule for the employees.
Until that car is like new, I woud threaten a poor rating. Heck, i'd probably still give them a poor rating just for the inconvenience. Clearly the GM has no idea how difficult it can be getting a good BJ these days...
Good luck!
Don't know if this will help, but remind the GM of the Customer Satisfaction Index (CSI) survey that you'll be answering. Every dealer I've ever gone to practically begged me to give them an "excellent" rating. Being merely good, is not enough. The CSI does impact their allocation and incentives from the factory, and in many cases, will impact the bonus schedule for the employees.
Until that car is like new, I woud threaten a poor rating. Heck, i'd probably still give them a poor rating just for the inconvenience. Clearly the GM has no idea how difficult it can be getting a good BJ these days...
Good luck!
03-13-2007, 02:16 PM
#58
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Originally Posted by mklaskin
Tim,
Don't know if this will help, but remind the GM of the Customer Satisfaction Index (CSI) survey that you'll be answering. Every dealer I've ever gone to practically begged me to give them an "excellent" rating. Being merely good, is not enough. The CSI does impact their allocation and incentives from the factory, and in many cases, will impact the bonus schedule for the employees.
Until that car is like new, I woud threaten a poor rating. Heck, i'd probably still give them a poor rating just for the inconvenience. Clearly the GM has no idea how difficult it can be getting a good BJ these days...
Good luck!
Don't know if this will help, but remind the GM of the Customer Satisfaction Index (CSI) survey that you'll be answering. Every dealer I've ever gone to practically begged me to give them an "excellent" rating. Being merely good, is not enough. The CSI does impact their allocation and incentives from the factory, and in many cases, will impact the bonus schedule for the employees.
Until that car is like new, I woud threaten a poor rating. Heck, i'd probably still give them a poor rating just for the inconvenience. Clearly the GM has no idea how difficult it can be getting a good BJ these days...
Good luck!
They probably got a lot of "not so good" customer feedback.Yeah, your right about the BJ. Those things are more scarce than a $25,000 Carrera GT!
03-13-2007, 10:38 PM
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The GM at the dealership got my letter today. He called me and said they woould take care of the dent to my 100% satisfaction. We are meeting face-to-face Thursday morning. Will keep you posted on the out come.
