914und993

You guys seem to be doing really well on turnaround times for that harness replacement. Jim Ellis Porsche in Atlanta told my brother they would not even be able to look at his '95 993 until May, 2003 since they claim to be overwhelmed. They also told him that Porsche is only picking up about half the cost of doing the job - I guess in partial explanation for their dragging their feet. He asked them what their lawyers would think if his car caught on fire in the meantime, and they expressed astonishment that such a thing might happen.

He called PCNA about it, but they were non-committal.

Chip

Stevarino

I took my '95 cab to Pacific Porsche in Torrence for the wiring harness TSB inspection and surprise, surprise, it needed replacement. The service writer said that they do over 90 percent of the cars inspected. I reluctantly left the car with them and drove off in a comp'ed Hertz Chevy Impalla (GM should be out of business already). They turned it around in 24 hours. The service writer said that it takes longer than 4 hours, primarily because the mechanic works on other cars during the replacement. That made me feel better - I can only guess how many screws he had left over after he was finished.

After I picked it up (no wash and tonneau cover, etc. strewn about in the boot due to the battery charge - yes, I had battery drainage problems too), I promptly drove it down the road to Callas Rennsport where my trusted mechanic spent about 20 minutes sorting out the engine bay (missing ties, gaskets left loose, etc... - nothing serious). Overall, not a bad experience. The Pacific folks were very nice. They just appear to have lower standards than what I'm used to.

PK

Got a call today from Circle Imports saying my car was done and ready to be picked up.
Unable to make it before closing so will pick up car tomorrow...

No free Boxster loaner and not comp'ed for my Enterprise rental either. It's alright...as long as my car is safely back in my garage and the wire harness replaced properly. Well, I'll find out tomorrow...

It seems a good idea to bring the car to a trusted mechanic just to have it checked out once the car is back from the dealer. How ironic that dealer's servicing ability is being questioned. Aren't they supposedly trained and certified by the Porsche factory? And we need an independent shop to verify dealer's work? How ironic...? <img src="confused.gif" border="0">

E. J. - 993 Alumni

[quote]Originally posted by 914und993:
<strong>You guys seem to be doing really well on turnaround times for that harness replacement. Jim Ellis Porsche in Atlanta told my brother they would not even be able to look at his '95 993 until May, 2003 since they claim to be overwhelmed. They also told him that Porsche is only picking up about half the cost of doing the job - I guess in partial explanation for their dragging their feet. He asked them what their lawyers would think if his car caught on fire in the meantime, and they expressed astonishment that such a thing might happen.

He called PCNA about it, but they were non-committal.

Chip</strong><hr></blockquote>

Chip, this is astonishing to me. I have heard nothing but bad things from that dealer, but this takes the cake. Have your brother in law print out the TSB from my website and walk into the service managers office and read him where it says to do the check immediately, the 4.5 hours of labor and the part numbers and procedures for replacement so that ******* can see that the customer is not supposed to pay a dime for the repair.

Better yet, have him find another dealer, Ellis must be the worst one in the country for this type of fraud. I have a feeling your brother in law wasn't very forceful with the PCNA reps on the phone. This is a crime - making the customer pay part of a recall. Bunch of ********.

If you'd like, have your brother in law arrange a conference call with the Service Manager and me on the phone, I would love to really talk to this guy.

E. J.

Michael J. Mahoney

I admit I am kind of surprised that some of the dealers that are being referred to are inexperienced with this recall. We have completed 21, and I have three working today. We are finding absolutly no problem doing them, and the techs like them, so they can't be that bad. We are also having no problem getting parts. Generally the only added cost is the belt sensor which we have replaced on several cars, as it is worn out. As this recall progresses, this should become quite painless.

914und993

E.J. -

I don't think Jim Ellis Porsche told my brother he would have to pay anything for the harness replacement - just implied that since they were only getting paid at about 50% usual rates for this repair by PCNA, they weren't going to fill their shop bays with 993s getting harness replacements.

Still, to put him off until mid-2003 seems very odd when so many other people are getting very quick responses from their dealers.

Chip

grouchy

My service manager at Motorwerks Barrington IL said that mine was the first out of 12 they had inspected that required the harness change.

They want the car for a day and a half to make sure everything is checked out and working.

Michael J. Mahoney

We are finding that about 60% of the 96's and almost all of the 95's need to be done. The percentage seems lower for Turbo's. Also, if the harness has been replaced during the life of the car, it may no have to be done. A new suppliments asks us to check dates on the harness as well as part numbers.'

Jeff96-993

Maybe others are having better succes than I... my dealer called today to say they've looked at the car, the battery is shot, all the warning lights come on, and the harness part number is OK... this after I looked at the number myself before taking it in and it ends in .08, one of the dreaded parts that need replaced. I informed them that I had looked at the number before I brought the car in (the electrical problems started a few weeks ago), and that the symptons I have are totally in line with a wiring harness problem, to which the service manager replied "I'll check with the tech again, we'll look at the part number one more time, and I'll call you on Monday".

Needless to say I'll spend most of this weekend steamed.

Bob - 95 993/C2

Hit a small snag in the replacement on mine... stripped the bolts on AC comp. Took an extra day but it was ready late yesterday. I could pick it up today from the sales staff but will wait until monday when I can speak with the technician about the work accomplished.

Besides, driving this Boxster is kinda' fun! And today is topdown weather.

E. J. - 993 Alumni

[quote]Originally posted by Michael J. Mahoney:
<strong> Also, if the harness has been replaced during the life of the car, it may no have to be done. A new suppliments asks us to check dates on the harness as well as part numbers.'</strong><hr></blockquote>

Michael, I pushed my DSM to check into this and I guess the suppliment is the result. Any chance on Monday you could fax me a copy of the suppliment so I could post it on my site alongside the TSB? I will email you on Monday.

Thanks.

E. J.

Timothy Stewart

Local dealer took 1.5 days, but I got my car
back yesterday.

The harness (-01) was brittle and crumbling.

"Air Check Valve" (993-113-250-03) was completely
rotted through and I had it replaced. The part
was $68.40 and $220 in labor.

Labor seems high to me if done as part of harness
replacement. What do you think?

tim

Brad '95 C4

Which dealer did you use? Anyone have theirs done by Sonnen in Mill Valley? Recommend or not?

Cheers, Brad

PK

Sorry to respond so late...

Got my car back Friday, from Circle Imports.
All is well. Or at least appears thay way.
Would rate dealership a 6 on scale of 10...Has no attitude issue/problem but no loaner and did not get a car wash either.

At this point, I really don't care for any of that from the dealership as long as i get my car properly serviced and back in one piece.
Perhaps PCNA should hire those Lexus PR guys to train their factory authorized dealers

Jeff96-993

I'm very interested in the supplement... if it's available on Monday hopefully EJ has a chance to post it to his site.

The dealer says my harness is not affected by the TSB, even though I know the part number is on the list. I'm supposing the "fert datum" is on the OK side, but I would sure like to see it for myself.