Originally Posted by CurryPuff

In London, however, they WILL tack on a 12.5% optional service charge. You can have it removed by asking the server, but 99% people just pay it to avoid looking like an a**hole.

Originally Posted by adrianp89

Timing culture is way out of hand. Whoever tips their service advisor probably let's their wife have an open marriage.

Originally Posted by silverscooby27

I brought 2 cars in for service/modifications. I could not make it during normal business hours to drop the car off. My SA came in on a Sunday on his day off when the dealership was not even open at all to sit at the dealership waiting for me for about 45 minutes while I went back and forth from my house twice so that I could bring my cars inside and not have them sitting outside overnight. To me, that’s going above and beyond. He didn’t ask for a tip, and is a very nice guy who genuinely likes cars. He respects my cars, and I feel actually likes me as a person. He would have done it anyway, because he offered it to me himself. I didn’t ask for it. I tipped him because I appreciated this gesture. He worked on his day off FOR ME. That’s worth something in my book. A tip was not expected of me in any way.

Originally Posted by Quadcammer

For real? These clowns do basically nothing. They take your "customer states" and present it to the tech and then forget to call you with updates, while simultaneously trying to sell you a fuel system service and unneeded alignment for $2k.

They are one step above brand ambassadors or whatever lame title they have given salespeople on the useless scale.