Tipping your Service Advisor
10-03-2024 | 03:18 PM
#31
Rennlist Member
Joined: Sep 2021
Posts: 432
Likes: 246
Waitstaff in the US pays tax on 15% of their sales because thats the average. Waitstaff only make enough hourly wages to cover taxes. They live on the tips.
I’l tip the tech, but i ain’t tipping the service advisor. A tech can get burned on warranty work and get a claim kicked back. They are the talent, sales & Svc Advisors makes a cut on their sales.
I’l tip the tech, but i ain’t tipping the service advisor. A tech can get burned on warranty work and get a claim kicked back. They are the talent, sales & Svc Advisors makes a cut on their sales.
Last edited by 991Targa4S; 10-03-2024 at 07:08 PM.
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ClubRacer523 (10-08-2024)
10-03-2024 | 03:29 PM
#32
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Joined: May 2012
Posts: 1,423
Likes: 339
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10-03-2024 | 03:39 PM
#35
Race Director
Joined: Jun 2001
Posts: 12,129
Likes: 280
From: North Bay Area, CA
I brought 2 cars in for service/modifications. I could not make it during normal business hours to drop the car off. My SA came in on a Sunday on his day off when the dealership was not even open at all to sit at the dealership waiting for me for about 45 minutes while I went back and forth from my house twice so that I could bring my cars inside and not have them sitting outside overnight. To me, that’s going above and beyond. He didn’t ask for a tip, and is a very nice guy who genuinely likes cars. He respects my cars, and I feel actually likes me as a person. He would have done it anyway, because he offered it to me himself. I didn’t ask for it. I tipped him because I appreciated this gesture. He worked on his day off FOR ME. That’s worth something in my book. A tip was not expected of me in any way.
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ldamelio (10-03-2024)
10-03-2024 | 05:02 PM
#36
Race Director
Joined: Nov 2006
Posts: 15,721
Likes: 1,461
From: Clifton, NJ
For real? These clowns do basically nothing. They take your "customer states" and present it to the tech and then forget to call you with updates, while simultaneously trying to sell you a fuel system service and unneeded alignment for $2k.
They are one step above brand ambassadors or whatever lame title they have given salespeople on the useless scale.
They are one step above brand ambassadors or whatever lame title they have given salespeople on the useless scale.
10-03-2024 | 05:06 PM
#37
Burning Brakes
Joined: Jan 2021
Posts: 911
Likes: 828
From: behind the 8 ball
For real? These clowns do basically nothing. They take your "customer states" and present it to the tech and then forget to call you with updates, while simultaneously trying to sell you a fuel system service and unneeded alignment for $2k.
They are one step above brand ambassadors or whatever lame title they have given salespeople on the useless scale.
They are one step above brand ambassadors or whatever lame title they have given salespeople on the useless scale.
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maschinetheist (10-04-2024)
10-03-2024 | 05:41 PM
#38
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Joined: Jan 2022
Posts: 1,783
Likes: 577
From: Scottsdale, AZ
Most SA's are bonus incentivized by automated review services sent out by the dealership a couple days later. I always make sure to fill those out with 5 stars and a compliment by name... anything else seems like not the time or the place.
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
__________________
Your place for distinguished automobiles, proud provider of Fidelity & Freedom Warranty extended warranties. Visit us at Highline-Autos.com
Official RECARO Automotive Retailer: www.highline-autos.com/product-category/recaro/
Highline Autos Magazine - Volume XXI, Issue 03 https://bit.ly/3wTsNzM
Your place for distinguished automobiles, proud provider of Fidelity & Freedom Warranty extended warranties. Visit us at Highline-Autos.com
Official RECARO Automotive Retailer: www.highline-autos.com/product-category/recaro/
Highline Autos Magazine - Volume XXI, Issue 03 https://bit.ly/3wTsNzM
10-03-2024 | 06:58 PM
#42
Burning Brakes
Joined: Jan 2021
Posts: 911
Likes: 828
From: behind the 8 ball
well let’s hope those Bots are kinder than this…calling another human trying to make a living a “clown” or useless demonstrates the frustration within those doing it. There really isn’t a need for or benefit to it.
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ClubRacer523 (10-08-2024)
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10-03-2024 | 08:08 PM
#45
Burning Brakes
Joined: Oct 2012
Posts: 941
Likes: 897
From: Boston, MA
You sir clearly must have a better SA than most. My damn cat could do a better job than most of the useless (and I mean that in every sense of the word) humans that apparently ‘work’ at my dealer. When my warranty is up I will never go within 500 miles of the wretched place.