THEBIZ67

Injector failed, dealership got back to me that it'll be a $5k repair

jlegelis

Given there is a TSB on this I would ask them to 'good will' some amount of the repair...

THEBIZ67

I already contacted Porsche of North America, they're investigating this. Haven't heard back from the dealer since Monday.

alex2364

I would speak to the GM/dealer principal of the dealer you bought the car from and explain the situation. They should make this right and cover the repair.

THEBIZ67

That's who I spoke to on Monday. I've called several times and left voicemails since then and no callback.

Biohazard

I wish you luck with this getting resolved.

jlegelis

Also zero reason to take it to the dealer. Now’s your chance to establish a great relationship with a qualified independent who will likely do a far better job and actually care about your experience

drcollie

You have a situation where you fall into a grey area on warranty. If your repair estimate is $ 5K, you should be able to negotiate that to parts cost only and ask for some goodwill. If you do that calmly and rationally and explain to them its your intent to buy more cars from them in the future, most dealers will do this. While I doubt you will get a "freebie", it should be considerably less that $ 5K. I have managed to do this several times with dealers on various issues and find that meeting halfway works pretty well for everyone.

jlegelis

The lesson here is to *always* ask for the in-service date of the car.

malba2366

Then file a complaint with your state DMV about deceptive sales practices at the dealership. If they marked the car as new, and did not disclose the original in service date or warranty start date then that is a fraudulent transaction.

drcollie

So dramatic <rolling eyes> Just go talk to them.

Highline-Autos.com

Agreed, I'm sure there was some mileage on the vehicle as well that wouldn't make sense with a completely "new" status aswell. The vehicle's condition and listed status is not uncommon, there just needs to a conversation and get the ducks in a row.

THEBIZ67

Great news, Porsche NA stepped in and took care of the issues. Thank you all for your feedback

drcollie

good! And now you also learned about punched warranties for the next Porsche!

sk911

RUN....DO NOT WALK TO GET THAT EXTENDED WARRANTY!