Navigation Cursor Not Centered in Instrument Cluster
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Thank you for this update! This has been one of the only minor annoyances to speak of from my experience. I didn't think to request for an update last time I was at the dealer for first oil change. I might schedule it up to finally get this annoyance fixed lol.
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Good news. I had my 2024 Porsche 911 Carrera T in for some other service, and I also had them upgrade the PCM software as per (Bulletin #: 2423.1 Part ID: 9025). They did verify that the cursor was hidden by the steering wheel, and then applied the PCM Software update. I can report that it did indeed fix the issue.
I did not lose any settings or any personal configuration. I had to re-login to the PCM with my PORSCHE ID, but all of my settings were there.
So for those who are having the same issue, during your next PORSCHE service center visit, indicate that you are having the issue with the "Instrument Cluster Navigation Arrow Off Center" and that they should follow the bulletin noted above for correction action. I also took a copy of the bulletin with me as well and handed it to them.
I did not lose any settings or any personal configuration. I had to re-login to the PCM with my PORSCHE ID, but all of my settings were there.
So for those who are having the same issue, during your next PORSCHE service center visit, indicate that you are having the issue with the "Instrument Cluster Navigation Arrow Off Center" and that they should follow the bulletin noted above for correction action. I also took a copy of the bulletin with me as well and handed it to them.
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Thank you very much for this update! Will be contacting my service advisor. Thanks for posting the bulletin # as well. I googled it and found the related document to email to them so they know what I am talking about. I have been keeping tabs on any updates and was pleasantly surprised that they finally have an update that has been working out for those that have taken their affected cars to get the update. Thanks again for sharing your experience and info!
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From: Phoenix
I was betting it was going to be one of those situations where either not enough complaints or the system was not being used for current models, that Porsche would just play a deaf ear to those experiencing the issue.
So, I'm pretty impressed that Porsche recognized the issue and spent the resources to fix it...especially for obsolete hardware currently not being installed in the .2 models.
So, I'm pretty impressed that Porsche recognized the issue and spent the resources to fix it...especially for obsolete hardware currently not being installed in the .2 models.
Last edited by sk911; Sep 19, 2025 at 03:41 PM.
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Group, I am inquiring about this for a family member that also owns a 992.1. Has anyone had difficulty getting this SIB SW update installed? Would anyone that has had this recently performed be willing to share a photo of your R.O.?“
Text from their service writer: Good afternoon! My technician has informed me the attempted correction for the navigation concern is not programming successfully. Did you want to leave your 992 with us or reschedule for a different time?”
Text from their service writer: Good afternoon! My technician has informed me the attempted correction for the navigation concern is not programming successfully. Did you want to leave your 992 with us or reschedule for a different time?”
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From: San Francisco Bay Area (East Bay)
Group, I am inquiring about this for a family member that also owns a 992.1. Has anyone had difficulty getting this SIB SW update installed? Would anyone that has had this recently performed be willing to share a photo of your R.O.?“
Text from their service writer: Good afternoon! My technician has informed me the attempted correction for the navigation concern is not programming successfully. Did you want to leave your 992 with us or reschedule for a different time?”
Text from their service writer: Good afternoon! My technician has informed me the attempted correction for the navigation concern is not programming successfully. Did you want to leave your 992 with us or reschedule for a different time?”
CLIENT STATES INSTRUMENT CLUSTER NAVIGATION ARROW OFF-CENTER (BULLETING 2423.1/PART ID 9025) NEW SOFTWARE AVAILABLE. CLIENT REQUES TO UPDATE AS PER TI 65/23. UPGRADE TO SW 3885
What I also did was take a photo of the off centered arrow and print it out along with the actual bulletin, so there was no confusion as to the issue, and the recommended fix by PORSCHE... I didn't want any second guessing as I was the first to bring this problem to their attention, but since I had the solution in hand they didn't have to do any research or contact PCNA or PAG... Just follow the directions on the actual bulletin...
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From: Phoenix
Group, I am inquiring about this for a family member that also owns a 992.1. Has anyone had difficulty getting this SIB SW update installed? Would anyone that has had this recently performed be willing to share a photo of your R.O.?“
Text from their service writer: Good afternoon! My technician has informed me the attempted correction for the navigation concern is not programming successfully. Did you want to leave your 992 with us or reschedule for a different time?”
Text from their service writer: Good afternoon! My technician has informed me the attempted correction for the navigation concern is not programming successfully. Did you want to leave your 992 with us or reschedule for a different time?”
Sounds like the tech or his system is having installation issues...is there another dealer in your area?
I did the same as Zanary....just took a copy of the bulletin to the dealer...they also had not heard of the issue, but the upgrade fixed the issue the first time.
Last edited by sk911; Sep 19, 2025 at 04:02 PM.
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From: SEVA
The service bulletin posted in this posting and the software version info posted by "Zanary" should be all that's needed to reference the issue with the dealer.
Sounds like the tech or his system is having installation issues...is there another dealer in your area?
I did the same as Zanary....just took a copy of the bulletin to the dealer...they also had not heard of the issue, but the upgrade fixed the issue the first time.
Sounds like the tech or his system is having installation issues...is there another dealer in your area?
I did the same as Zanary....just took a copy of the bulletin to the dealer...they also had not heard of the issue, but the upgrade fixed the issue the first time.
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Aforementioned family member provided the two page Porsche SIB to the service writer at the time of arrival so the tech had the necessary information to perform this action.
No, not within 100+ miles in any direction.
No, not within 100+ miles in any direction.
Last edited by RatherJaded; Sep 19, 2025 at 04:47 PM.
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From: Phoenix
Sounds like a road trip needs to be planned...I guessing updating the PCM firmware is not too difficult for a trained tech.
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Very interesting. I'm guessing there was a problem during programming which is weird. I will have to find the actual printout, but this is what it had put on my service request
CLIENT STATES INSTRUMENT CLUSTER NAVIGATION ARROW OFF-CENTER (BULLETING 2423.1/PART ID 9025) NEW SOFTWARE AVAILABLE. CLIENT REQUES TO UPDATE AS PER TI 65/23. UPGRADE TO SW 3885
What I also did was take a photo of the off centered arrow and print it out along with the actual bulletin, so there was no confusion as to the issue, and the recommended fix by PORSCHE... I didn't want any second guessing as I was the first to bring this problem to their attention, but since I had the solution in hand they didn't have to do any research or contact PCNA or PAG... Just follow the directions on the actual bulletin...
CLIENT STATES INSTRUMENT CLUSTER NAVIGATION ARROW OFF-CENTER (BULLETING 2423.1/PART ID 9025) NEW SOFTWARE AVAILABLE. CLIENT REQUES TO UPDATE AS PER TI 65/23. UPGRADE TO SW 3885
What I also did was take a photo of the off centered arrow and print it out along with the actual bulletin, so there was no confusion as to the issue, and the recommended fix by PORSCHE... I didn't want any second guessing as I was the first to bring this problem to their attention, but since I had the solution in hand they didn't have to do any research or contact PCNA or PAG... Just follow the directions on the actual bulletin...
@zanary Thank you for the information. I am uncertain as to why I did not see your reply prior to this very moment.
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From: Phoenix
I for one thought I was not going to use this feature, so if there was a fix or not, I was fine with it.
But actually, when the center PCM screen is doing other things, now that it's working correctly that navigation on the cluster is pretty handy.
But actually, when the center PCM screen is doing other things, now that it's working correctly that navigation on the cluster is pretty handy.
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From: Phoenix
Same dealer?....same tech?...what changed from the previous failure?
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This was my own ‘24 992.1 whereas the last attempt was on a family member’s ‘24 992.1. Same dealer, different 992, no clue re tech, but highly unlikely it was the same.
Edit: I will state that the technician drove the car prior to performing the SW update to confirm that the arrow was in fact off-center and then after the update it was driven again to confirm it had been corrected. Added 4 miles.
Edit: I will state that the technician drove the car prior to performing the SW update to confirm that the arrow was in fact off-center and then after the update it was driven again to confirm it had been corrected. Added 4 miles.
Last edited by RatherJaded; Oct 16, 2025 at 10:26 PM.