Glad to hear! I've been reading your thread and it's coming to a happy ending.
I will be in your shoes come November.

 

This thread shows why - as a manufacturer - its not a good idea to show your end user customer status reports on their order as it works its way to delivery to the selling dealer. Once you do that, expectations become high and any delay of any kind develops into issues and complexity. It sets a high bar that is self-inflicted on the part of Porsche AG, then begins eating up time on the part of the dealer and factory reps in order to attempt to appease the customer. And no amount of explaining is going to calm that client, they only want their goods, not excuses. I learned this a long time ago having a custom-ordered furniture business. I can only control delivery to a client once it is in my hands.

 

As an active participant in the process, and a curious person in general, I doubt this would have gone any different if TYD didn't exist. My expected delivery date was 6/7. I would have started asking the same questions in July and would have reached out the PCNA too. However, if rennlist didn't exist, this whole experience would have gone completely different. I really started to get frustrated once MY24 911's were landing in the US and I only knew that because of rennlist.

 

Let Shipinfo.net become your new friend

my boat is currently floating at the entrance to the panama canal waiting for passage. Gets really sad when you check and its in the same place just pointing another direction.

 

I understand what you're saying. But I disagree.

We're buying six figure cars. In some cases, we're buying and waiting on cars that cost between a quarter and a half million dollars or more after options and markups.

IMO, the end-user expectations SHOULD be high.

I think most people here are pretty reasonable about accommodating delays caused by supply chain issues or port labor issues. These things happen. But in this case, Porsche appears to have lost track of a car at Port. That's what the customer service person from PCNA initially stated, more or less. She said there was no known reason for the delay.

If Porsche wants to be about excellence in all things, then they should look at this use-case and add some internal detection to their system that automatically detects when cars are not shipping out in a FIFO order from Emden, notifying folks at PCNA and tracking that stuff so they can contact the shipping company to get it addressed. This is a pretty simple bit of coding for the software group and some policy adjustment for PCNA or Porsche Germany.

 

I agree. Unfortunately, as a society we have lowered our standards of what constitutes excellent service.

 

Congratulations! I will await the next post, "nightmare over 2 weeks waiting to transit the Panama Canal"

just kidding, won't be long now that your wheels are wet.

 

wrong thread sorry.

 

Congrats on the car finally getting on a boat! Let's hope your port experience goes a bit faster.

 

 

Haha, fortunately I'm going to Jacksonville so no Panama Canal, but there's always a chance for a massive delay at Jacksonville too.

I just got married to my soulmate, my 911 is on a boat to the US, and Porsche stepped up. Life is good! Enjoy your Porsches in good health everyone!