Staffie Guy

Duly noted-but I still think I have a valid argument, and I think the 22s that which were bumped to a 23 could be an exception. Porsche may feel it is too complicated to say refunds are for 21 and 22 models "and those who purchased a 22 but were bumper to a 23". I am probably wrong but.......

1BTD

Appears the reimbursement process is more than a little haphazard if some people received compensation before delivery while others have been waiting over a year. It doesn’t seem like it should be so difficult to fulfill their commitments, affected VINS and owners should be easily identifiable and providing reimbursement can’t be very difficult. This is very disappointing “customer service” from Porsche.

remington

Does that mean the '23s have electric adjustment? I have a '23 for delivery next month with the 18 ways spec'ed, seems like I'd either get power adjustment or a refund?

shrimp money

Based on the configurator for 2023 models, only Turbo & Turbo S models will have electronic steering column adjustment. The entire Carrera lineup has lost this feature, and you won't be compensated for it, because it doesn't list it as a feature of 14 & 18 way seats anymore.

nv992gts

Funny enough I actually called them about this last week. Took delivery of my 22 GTS in September (first iteration was totaled on the ship and that one had the electric column). Haven’t heard anything about my reimbursement so I gave them a call. The individual I spoke with put me on hold to escalate to leadership. Then said he would call me back. Still no word…

rm4enjoyit

Call me crazy or worse as I just put a letter in the mail today regarding the status of the refund program and mailed it to the following.
Steering Column Refund
P.O. Box 5389
Portland, OR 97228-5389

I suspect I'm being optimistic that I will hear something back.....

Patrick Pigulski

Took it up with pcna directly and they fed x a check out in 2 days

Triathlonkid

Have you already taken delivery or are you doing this in advance while your car is in production?

1BTD

How did you “take it up with PCNA directly”? Calling the “customer service” number just gets the it's a third party handling the reimbursements and we don't know anything/can't do anything response…

Patrick Pigulski

they didn’t home me that bs.
I got my car in Oct.
ask
for Brittany Jackson as she is the boss

usctrojanGT3

I received a voucher for $500 for my 2022 Macan GTS which I applied to the purchase price.

Staffie Guy

Anybody with a 22 who was bumped to a 23 care to pipe in on this refund issue.

SharkyGT4

Ordered my ‘22 992 GTS in May. 18 ways and loaded. Took delivery 11/11/22. Dealer said call Porsche Re $500. First call I’m told 3rd party will contact me. Nothing. Second call I’m told I don’t qualify due to this not happening and yada yada. It felt like after spending $175k Porsche is slithering out of the deal. Leaves a bad taste from a company who has gotten too arrogant.

EXFIB

I called Porsche North America and they said they were not handling anything pertaining to the distribution of the steering column refunds. I explained to them that I have not received the money according to the initial email nor had I received the subsequent email that the initial email had promised with instructions on how to collect the money and they said they had nothing to do with it.
Terrible ... Between the track your scream app, my 2023 C4 GTS car being stuck in production for over a month with no information being given out, I'm kind of frustrated. So frustrated in fact I bought a Cayman 2023 GTS 4.0 !! I'll get even with them!! Lol

shrimp money

You called Porsche Club of N.A. or Porsche Cars N.A.?

Try reaching out to Jill Kitchen. She’s based out of Detroit, and handled converting my $500 sales voucher to a service/parts voucher.

extern.Jill.Kitchen@support-porsche.com