4carl

cant get the phone to pair. Bluetooth works, dealer has been trying to figure it out for the last 2 months? thanks carl

Bluehighways

Shut off Bluetooth for CarPlay on your phone and it'll all work properly. Well . . . . except that to use CarPlay you'll need to have the phone connected to the USB Port in the Arm Rest.
Settings > General > CarPlay > PORSCHE > CarPlay Slide Button in the "Off" position

4carl

thanks for the suggestion, tried it and it still doesn't work .any other ideas? carl

Huddo

I've never seen anything to do with Bluetooth mention a data connection. Could there be a problem with the sim card/data side of things in the car that is then somehow affecting the Bluetooth? Just a guess but could be worth mentioning to the dealer. Good luck.

nyca

Well, the first thing you should do is try it with a different phone - a friend, a relative, etc. Does it pair up with a different phone? If it does, then its your phone. If it doesn't, then its the car.

Bluehighways

Nah, I'm fresh out of thoughts on this one. Next time I'm up at Cold Springs Tavern, if your issue isn't yet resolved, we'll have to see what we can do.

chong0

Have you reset the pcm? Someone posted the procedure earlier today. May be worth a shot

4carl

Yes they did a factory reset (no cigar) they also tried a different phone still didn't hook up, what a joke ! No body has a clue.. carl

nyca

They tried a different phone and it still didn't work? Well they need to replace that module in the PCM. Start raising hell, tell the service manager if he can't get it to pair with his phone - then the car doesn't work, period. Start calling PCNA.

4carl

The GM of the dealership( who's a good guy) has taken over and is on PCNA's case, so we'll see. carl

jnc576

Had this exact issue. Sat at DTLA for two weeks while they chased PCNA on it, and it ended up being escalated pretty high in the PCNA org. Turns out PCNA needed to fix something on the their backend as well as doing the factory reset of the PCM, but it worked.

You may want to have your dealer call Jeff at DTLA service for the details.

por356

Headed there as soon as my Porsche gets here! That's after hitting the wineries on Foxen Canyon Road!

(sorry for the hijack)

Joan Alcover

log in the PorscheID site with your computer and your ID.
Go to "Services" and enable in "Car Connect".