Gentian21

I am a new member awaiting delivery of my 992. Reading the forum, I note that there are multiple complaints about buzzing speaker grills, wrinkled leather, balky door handles, stubborn seat pulls, and several other such things. My question is this: does Porsche monitor Rennlist posts, and is there evidence that they take corrective actions to address the complaints they read here? I know that there are many TSB's issued by the factory, but I wonder whether any of them can be traced back to things that appear here. If anyone has any insight into this, I'd appreciate hearing it. Thanks.

Bluehighways

They react to warranty claims submitted by franchised dealers. If you have a concern, it is very important that you have your dealer fill out a warranty repair order that describes in as much detail as possible what your concern is.

ryanlsmith

I’d wager our venting has literally zero influence on them resolving anything.

carson2

With going on 60 years of development, Porsche has long evolved a long-term vision for the evolution of the 911 - design language, interior design, engine ranges, etc. That said, this changes depending on who is managing the 911 program (996). Goodness trickles down to the rest of the more-profitable range these days. Porsche is very connected with the community of 911 fans, and is very involved with GT/racing, so for the most, input is direct (in other words, they are getting input from professional drivers and their own development engineers vs. reading our posts on rennlist, though I wouldn't discount this forum in terms of bitches about trivial things like shifters and door handles).

ipse dixit

They read it for sh’ts and giggles.

Sometimes just for the sh’t.

rk-d

Rennlist is the best informed and one of the most mature product forums I've seen.

That being said, if I was Porsche I wouldn't touch this place with a ten foot pole.

Porsche will manage its product via traditional channels and methods. Personally, I would not want them reacting to the whims of a public forum. Not only would it probably ruin the car, it would ruin this place.

KCviper

Although there is loads of great information and feedback on Rennlist, I would agree that Porsche (or any manufacturer) would make changes/updates solely based upon any forum feedback. I do hope that they would monitor this forum to get a pulse on its, arguably, most enthusiastic drivers!

siberian

If they ever copy my reverse light design on the wife's Macan, for example, I'll sue for copyright infringement

siberian

seanhaus

There is likely some random Porsche employee who pops on here occasionally.

That said, it all comes down to your dealer and your relationship with them on minor annoyances fixed. 911s are great, but they aren’t some bespoke hand crafted car as some here would love to think. Especially non-GT models. Most people here spend more time admiring (and complaining about) the car in their garage than actually driving - which is why you should be buying this car for in the first place.

MFC993

they laugh ... heartily

siberian

As in...




siberian

ipse dixit

In all seriousness, Porsche actually does monitor these types of message board. That's not really in doubt.

However, I am almost positive Porsche does not engage in these types of message boards, either anonymously and certainly not officially.

Porsche peruses these boards for, at a minimum, to do market research, which I know for a fact. Having participated in market research sponsored by Porsche (through WHY-Q) for the 992 generation, it was made pretty clear that Porsche is not only aware of what is said on these boards, but reacts to them. How much, is anyone's guess.

josephr25

They're eagerly anticipating the next GT3 depreciation thread.

smiles11

If a post is read at the right time, by the right person; and said post resonates with said person. I believe it would only be used as long as the context of the post is in conjunction with what that person at Porsche already felt themselves. You following me?

For example: the 992 now comes in all wide body form. For years on the 991 forums, many clambered for the aggressive wide body stance & light bar of the C4/S/GTS; but in two-wheel drive guise. Now that it has become a reality, you have the curmudgeons of the world stating the sky-is-falling because we’ve seen the last of the “narrow body” 911’s.

For that I say, no-one at Porsche will win. Regardless.

Because they can’t make everyone happy.

Gentian21

Style and appearance issues are one thing, but one would think that if a bunch of people are (for example) reporting that the grills on Bose systems rattle, then Porsche would want to address the issue at the factory to avoid costly warranty claims over time. It seems like several people think that Porsche doesn't monitor this forum, or that if they do, they largely ignore the posts. This would be a huge disappointment, as the conventional wisdom is that Porsche is devoted to its customers and wants to do everything within reason to assure an extraordinary level of satisfaction with their products.