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What does Porsche do with these posts?

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Old 10-01-2020 | 01:39 PM
  #16  
ipse dixit's Avatar
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Originally Posted by OwingsMills
Style and appearance issues are one thing, but one would think that if a bunch of people are (for example) reporting that the grills on Bose systems rattle, then Porsche would want to address the issue at the factory to avoid costly warranty claims over time. It seems like several people think that Porsche doesn't monitor this forum, or that if they do, they largely ignore the posts. This would be a huge disappointment, as the conventional wisdom is that Porsche is devoted to its customers and wants to do everything within reason to assure an extraordinary level of satisfaction with their products.
A "bunch of people"?

How many have complained of (for example) the Bose rattle? 5? 10? 15? Lets say there was 50, just to make this game fair.

How many 911s does Porsche make in a given year? Between 9 and 10 thousand cars for the North American market (US and Canada). And for the 992 in 2020 (thus far), it's been about 5000 cars to date.

So let's say the 50 bunch of people have Bose rattles in the 992, that's about 1%.

Does it make sense that Porsche would get too worked up over 1%?

Last edited by ipse dixit; 10-01-2020 at 01:41 PM.
Old 10-01-2020 | 01:40 PM
  #17  
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See post #11 above...

Having test driven for Audi/Vdub/Bentley in their arctic test center, I can attest that they know everything, have done everything and from the many times I tried to interact with the techs and engineers, I was told not to bother them. As I said, see post #11

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Old 10-01-2020 | 01:41 PM
  #18  
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Originally Posted by ipse dixit
A "bunch of people"?

How many have complained of (for example) the Bose rattle? 5? 10? 15? Lets say there was 50, just to make this game fair.

How many 911s does Porsche make in a given year? Between 9 and 10 thousand cars. And for the 992 in 2020 (thus far), it's been about 5000 cars to date.

So let's say the 50 bunch of people have Bose rattles in the 992, that's about 1%.

Does it make sense that Porsche would get too worked up over 1%?
Yep same attitude that it's easier to pay out multi million dollar settlement claims than recall 100k+ vehicles. We've certainly seen that and been there.

siberian
Old 10-01-2020 | 03:39 PM
  #19  
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Originally Posted by ipse dixit
A "bunch of people"?

How many have complained of (for example) the Bose rattle? 5? 10? 15? Lets say there was 50, just to make this game fair.

How many 911s does Porsche make in a given year? Between 9 and 10 thousand cars for the North American market (US and Canada). And for the 992 in 2020 (thus far), it's been about 5000 cars to date.

So let's say the 50 bunch of people have Bose rattles in the 992, that's about 1%.

Does it make sense that Porsche would get too worked up over 1%?
If they're smart, they perform extrapolation on that. Of the 5000 992s, how many joined rennlist? Of those, how many are at all active? Of those that are active, how many bothered to complain? How many have the problem but have not yet complained like me?

The 1% number is going to be wildly inaccurate, and they know it.



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