Very Poor experience with Fabspeed
10-20-2021, 05:29 PM
#76
Three Wheelin'
Not to beat a dead horse.. 
On a $3000 exhaust the CC charges are $90. Just guessing costs here, no idea what OP actually paid...
What company in their right mind would want this kind of publicity for $90? This is stupidity at the highest level. And this isnt a Yelp review, its the most targeted audience for their products in the world.
100% of people here are their potential buyers. Beyond dumb. This is one of those situations you just eat it, not only for being dead wrong, not only for making the customer happy, but for the simple reason that the negative PR from it will cost you potentially tens of thousands of dollars in lost sales.
Not too much business savvy over at Fabspeed it seems..
On a $3000 exhaust the CC charges are $90. Just guessing costs here, no idea what OP actually paid...
What company in their right mind would want this kind of publicity for $90? This is stupidity at the highest level. And this isnt a Yelp review, its the most targeted audience for their products in the world.
100% of people here are their potential buyers. Beyond dumb. This is one of those situations you just eat it, not only for being dead wrong, not only for making the customer happy, but for the simple reason that the negative PR from it will cost you potentially tens of thousands of dollars in lost sales.
Not too much business savvy over at Fabspeed it seems..
The following 2 users liked this post by PTS-BRG:
911land (10-23-2021),
M. Schneider (11-11-2021)
10-20-2021, 05:53 PM
#77
Banned
Join Date: Jan 2013
Location: Chicagoland Area
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The following 2 users liked this post by LexVan:
Apex Ace (10-22-2021),
M. Schneider (11-11-2021)
10-20-2021, 06:00 PM
#78
Jason,
I am very sorry that things had to come to this point. I am happy to clarify some of the causes for confusion, in no way does it justify what happened.
I understand your frustrations completely, and I share a lot of them. The front of the house (Our sales/marketing team) has a limited view of what is going on with the fabrication floor. Every purchase that is made gets added to a schedule and produced in that order. Your system has been on the weekly 'In fabrication' schedule for the past 4 weeks, leading me to assume, understandably, that it was in process. As of last week, upon your request, I looked into it again. It was labeled "Hold for brackets" which I inquired about and was told they were being built early this week. As you had told me numerous times, you had an install scheduled this coming Friday (10/22), and that as long as you got them before then everything would be fine. Going off of that statement I ensured through our fabrication director, that they would be finished by today and overnighted to you today.
It was truly my intention to provide you with all of the information I had available at the time of your requests, unfortunately, the information available to me was inaccurate.
I am very sorry that things had to come to this point. I am happy to clarify some of the causes for confusion, in no way does it justify what happened.
I understand your frustrations completely, and I share a lot of them. The front of the house (Our sales/marketing team) has a limited view of what is going on with the fabrication floor. Every purchase that is made gets added to a schedule and produced in that order. Your system has been on the weekly 'In fabrication' schedule for the past 4 weeks, leading me to assume, understandably, that it was in process. As of last week, upon your request, I looked into it again. It was labeled "Hold for brackets" which I inquired about and was told they were being built early this week. As you had told me numerous times, you had an install scheduled this coming Friday (10/22), and that as long as you got them before then everything would be fine. Going off of that statement I ensured through our fabrication director, that they would be finished by today and overnighted to you today.
It was truly my intention to provide you with all of the information I had available at the time of your requests, unfortunately, the information available to me was inaccurate.
The following users liked this post:
Steve 96C4S (10-20-2021)