Very Poor experience with Fabspeed
10-20-2021, 01:31 PM
#61
Rennlist Member
Thread Starter
Dear Fabspeed - I will be HAPPY to post an update on this thread once you have fully refunded my money. I think that's the best you'll get out of this unfortunate situation at this point.
10-20-2021, 01:34 PM
#62
Rennlist Member
Thread Starter
I am happy to report that DJ offered me a FREE TSHIRT for all my troubles!
10-20-2021, 02:09 PM
#63
RL Community Team
Rennlist Member
Rennlist Member
OK, I think the point has been made and the position of both parties seems clear to the point where the customer will get reimbursed (details of cc charges to be worked out) as for the company it is hoped that they have learned from this sad episode. The rest can and should be done off line as nothing more is to be gained by more mud slinging, stating points or counter points.
With all due respect let's move on to other topics, folks can make up their own minds, lets not belabor this. Thank you
siberian
With all due respect let's move on to other topics, folks can make up their own minds, lets not belabor this. Thank you
siberian
The following 2 users liked this post by siberian:
Steve 96C4S (10-20-2021),
Tupper (10-20-2021)
10-20-2021, 02:11 PM
#64
Seems like a lot of threads on Fabspeed end up like this. Forum posts by Fabspeed claiming a magnanimous policy that contradicts what they are telling the consumer in person prior to the thread.
Seems to be if you have a problem with Fabspeed, the only recourse is to post a Rennlist thread to get anything done.
I have no dog in this hunt, but I get annoyed by stuff like this. We all assume Fabspeed will “learn their lesson”. Never seems to happen.
Seems to be if you have a problem with Fabspeed, the only recourse is to post a Rennlist thread to get anything done.
I have no dog in this hunt, but I get annoyed by stuff like this. We all assume Fabspeed will “learn their lesson”. Never seems to happen.
Last edited by rk-d; 10-20-2021 at 02:12 PM.
The following users liked this post:
lucycan (10-20-2021)
10-20-2021, 02:16 PM
#65
RL Community Team
Rennlist Member
Rennlist Member
Which he did and he expressed his views clearly, the Forum allowing for Fabspeed to also comment. There's nothing further to be gained by mud slinging etc.
The subject has been exposed and discussed sufficiently to have made us caveat emptor of dealing with certain companies. Let's please move on, thank you
siberian
The subject has been exposed and discussed sufficiently to have made us caveat emptor of dealing with certain companies. Let's please move on, thank you
siberian
The following 2 users liked this post by siberian:
lucycan (10-20-2021),
Steve 96C4S (10-20-2021)
10-20-2021, 02:30 PM
#67
RL Community Team
Rennlist Member
Rennlist Member
Above my pay grade.
siberian
siberian
The following users liked this post:
Steve 96C4S (10-20-2021)
10-20-2021, 04:04 PM
#69
Banned
Join Date: Jan 2013
Location: Chicagoland Area
Posts: 26,141
Likes: 0
Received 5,404 Likes
on
2,513 Posts
This is nothing new. We've seen this for many years on Rennlist. Fabspeed sucks. This thread is just another excellent reminder.
The following 2 users liked this post by LexVan:
Domer911 (10-20-2021),
M. Schneider (11-11-2021)
10-20-2021, 04:05 PM
#70
Rennlist Member
Thread Starter
Wow, I really had no idea it was this bad. As I said I was a happy customer until this purchase. The good news is I learned my lesson!
10-20-2021, 04:30 PM
#71
Im going to offer my input, being a OEM manufacture for a different industry.
First, communication is fundamental, second- the customer is not always right.
We have groomed society now with the beliefs that "the gotta have it now" generation gets what they want.
If not, the voice of Karen will litter social media with a bunch of "boo-hoos"
Most are not aware of the stress the pandemic has created for small business/manufacturers in the US.
We (manufacturer) rely on a plethora of companies to build final products. People within have become burnt out and
numb to the "where's my order" "what's taking so long" "why xxxx xxxxx xxxxxx" so we tend to tell customers shipping next week, rather than communicate.
9 times out of 10 the customers dont want to hear the reality of "Supply issues, and the biggest one CANT FIND HELP/EMPLOYEES"
Im not defending Fabspeed, as I too am waiting for a system for my Lamborghini Huracan. I just think its important for people to understand there are
REAL PROBLEMS in the manufacturing sector.
I hope things work out, and you can both step back from your keyboards and take a few deep breaths and realize at the end of the day, we all have one common goal, to GO FAST!
First, communication is fundamental, second- the customer is not always right.
We have groomed society now with the beliefs that "the gotta have it now" generation gets what they want.
If not, the voice of Karen will litter social media with a bunch of "boo-hoos"
Most are not aware of the stress the pandemic has created for small business/manufacturers in the US.
We (manufacturer) rely on a plethora of companies to build final products. People within have become burnt out and
numb to the "where's my order" "what's taking so long" "why xxxx xxxxx xxxxxx" so we tend to tell customers shipping next week, rather than communicate.
9 times out of 10 the customers dont want to hear the reality of "Supply issues, and the biggest one CANT FIND HELP/EMPLOYEES"
Im not defending Fabspeed, as I too am waiting for a system for my Lamborghini Huracan. I just think its important for people to understand there are
REAL PROBLEMS in the manufacturing sector.
I hope things work out, and you can both step back from your keyboards and take a few deep breaths and realize at the end of the day, we all have one common goal, to GO FAST!
The following 2 users liked this post by BIGJ:
lucycan (10-20-2021),
Steve 96C4S (10-20-2021)
10-20-2021, 05:16 PM
#72
Three Wheelin'
BIGJ: I cant agree with you. This isnt a case of missing parts, Covid delays, Loss of workforce or anything like that. This is a case of a customer who was promised a delivery date repeatedly, who was patient and police for weeks and finally realized he was being lied to and jerked around and wanted out. I think we have all been there before. You are amped up to buy something and the behavior of the seller turns you off so much that you want nothing to do with them or their product. It takes a while to get to that point, but once you do there is no turning back, you want to be rid of them and G-D forbid you take the bait and they screw you again then you feel like the ultimate fool for being duped again.
I had a wheel refinished today. The refinisher promised a specific price and told me the wheel would be welded and have the face of the wheel CNC cut/milled just like factory. Guess what? They came in 30% higher in price without telling me, they took 2 extra days beyond their promised delivery date, they never welded anything and instead just grinded out the curb rash and then high gloss clear coated the entire wheel. My point? They asked me if I wanted them to take it back and try and improve it. I said NO. If they couldn't fix it right the first time WTF would I let them try again? They lied about every aspect of the repair and now that its been grinded down. another shop cannot even weld it to restore the proper geometry and cosmetics.
Thats where the OP is now. He has been jerked around and lied to so many times that he doesnt want the exhaust, he doesnt want to do business with Fabspeed and he would feel like a complete tool if he agreed to their terms only to have them delay him another 3 weeks and not deliver as promised.
Fool me once shame on you, fool me twice shame on me. Don't get fooled twice..
I had a wheel refinished today. The refinisher promised a specific price and told me the wheel would be welded and have the face of the wheel CNC cut/milled just like factory. Guess what? They came in 30% higher in price without telling me, they took 2 extra days beyond their promised delivery date, they never welded anything and instead just grinded out the curb rash and then high gloss clear coated the entire wheel. My point? They asked me if I wanted them to take it back and try and improve it. I said NO. If they couldn't fix it right the first time WTF would I let them try again? They lied about every aspect of the repair and now that its been grinded down. another shop cannot even weld it to restore the proper geometry and cosmetics.
Thats where the OP is now. He has been jerked around and lied to so many times that he doesnt want the exhaust, he doesnt want to do business with Fabspeed and he would feel like a complete tool if he agreed to their terms only to have them delay him another 3 weeks and not deliver as promised.
Fool me once shame on you, fool me twice shame on me. Don't get fooled twice..
Last edited by PTS-BRG; 10-20-2021 at 05:18 PM.
The following users liked this post:
M. Schneider (11-11-2021)
10-20-2021, 05:20 PM
#73
Banned
Join Date: Jan 2013
Location: Chicagoland Area
Posts: 26,141
Likes: 0
Received 5,404 Likes
on
2,513 Posts
The following 3 users liked this post by LexVan:
10-20-2021, 05:21 PM
#74
I think most folks in here are well aware of how one sided and unfair these situations can be to small business. There are two sides to every story and I've been around enough to have seen that play out in real life many, many times.
That said...this is different.
That said...this is different.
Last edited by rk-d; 10-20-2021 at 05:22 PM.