Frustrated with service department
06-10-2017, 03:30 AM
#16
Rennlist Member
The sad thing is that NOBODY is perfect, so having perfect scores are meaningless. They don't help to improve service or identify areas that need attention. From a service improvement perspective, I'd rather see honest scores and have the metric be for the dealer to show how they are addressing things. And things - and people - are cyclic, so as people change and new models change, different areas may lose focus and need attention. It's normal... where a perfect score isn't.
In fact, if I'm the guy at PCNA collecting all this data, what the hell do I do with it? Wait for the one score of 9 to roll in so I can go all Hulk on the poor dealership??
In fact, if I'm the guy at PCNA collecting all this data, what the hell do I do with it? Wait for the one score of 9 to roll in so I can go all Hulk on the poor dealership??
06-10-2017, 03:37 AM
#17
Rennlist Member
06-10-2017, 01:21 PM
#18
Burning Brakes
I rarely go to car dealerships and my experience with the Lexus dealership in my area has been great with zero surprises. Sounds like that is the exception rather the rule. I think with my Porsche dealership I will follow the advice here and bring the car in for work and be ready for anything no matter how clear any plans were for the work beforehand. The loaner is a 2016 Cayenne S Hybrid. I was unimpressed with it until I found the sport mode button then it was MUCH better
Ended well. Dealer had the car ready by 4:30 and got the recall done.
Ended well. Dealer had the car ready by 4:30 and got the recall done.
06-10-2017, 01:31 PM
#19
) and I had to move over a bit and just clipped a concrete lip on corner of ramp - man Euro parking is tight! %$# - w/ RHS rear. Have the Porsche USA tire and wheel ins so want my RS 20" fixed up as well.
06-10-2017, 04:22 PM
#20
My mother had a nail in her Macan's tire and called to confirm that the new tire was in stock. She decided to wait when she arrived for the appointment; three hours later she was told they did not have the tire in stock, so they were going to pull one off a car sitting on the lot.
She ended up spending six hours at the dealer, and will now always take the loaner.
She ended up spending six hours at the dealer, and will now always take the loaner.
06-10-2017, 04:38 PM
#21
My dealer transports my 911 on a flat bed to the dealership for service and will drop off a loner too. Dealership around 110 miles away. There are 2 Porsche dealers within 20 minutes of my home.
06-11-2017, 12:54 AM
#23
Burning Brakes
Thread Starter
