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20k service question - dealer ripoff?

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Old 08-15-2014, 11:34 AM
  #16  
LexVan
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Originally Posted by duxsi
Just had my (2yr) 20k done even though I'm at 9k miles.
A whole lotta inspecting going on and an oil and air filter(s) changed.
Cabin Filter $$$, wipers $$$ and window cleaner.
Was charged over $700.00!!
A complete and utter rip off (as usual).
IF this included a brake fluid flush, and it SHOULD, then that's not a rip off, IMO. Expensive, yes, but not crazy.
Old 08-15-2014, 11:45 AM
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duxsi
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Nope - no flush due to a failed master cylinder replacement 3 months prior.
Rip off...
Old 08-15-2014, 11:56 AM
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Justin N
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Originally Posted by LexVan
Did they even use Mobil, or Penzoil?

Did you get the brake fliud flushed?

Your filter was dirty. It needed changing. Good on you for doing it. As long as they didn't charge for it, you're fine.
Did not get the brake fluid flushed. Who knows what brand they used, although they do have a Mobil1 sign hanging in the service bay. Either way it says they put in the wrong stuff (5W40 instead of 0W40 needed for colder climates where I am) Oh, and read the original post - they did charge me for it!

On all previous cars I have always done maintenance myself - oil, filters, trans, diff, brake fluids etc. Only car I have owned that I didn't work on was a BMW because that maintenance was included. To be honest, the only reason I didn't do it was because A. The car is $100k and its a bit intimidating just from a cost standpoint, and B. if there were any warranty issues I don't want it coming back to bite me. I can tolerate the high dealer costs for labor rates etc, I knew about that when I bought the car. What I don't tolerate is that dealers think we are stupid.
Old 08-15-2014, 11:58 AM
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LexVan
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Originally Posted by duxsi
Nope - no flush due to a failed master cylinder replacement 3 months prior.
Rip off...
Then I think I agree. My advice; start finding a trusted indy shop. They should be getting more and more competent with the 991's are they start coming off warranty. And some of the easy stuff like cabin filters and wiper blades could have been DIY, and then you just pay the dealership $300 for the oil change and you pocket the other $400.
Old 08-15-2014, 12:04 PM
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LexVan
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Originally Posted by Justin N
Did not get the brake fluid flushed. Who knows what brand they used, although they do have a Mobil1 sign hanging in the service bay. Either way it says they put in the wrong stuff (5W40 instead of 0W40 needed for colder climates where I am).
You need a brake fluid flush at the 2 year mark. So, you need to go back. That will be about $230-ish.

Since they put in a 5W40....it's Penzoil I bet. Mobil does not really have a Porsche approved 5W40. And I think a 5W40 is better than a 0W40. Unless you live in the artic tundra.

I am using 5W40 Joe Gibbs right now and will soon be changing to Mobil 5W50. I like the UOA results of the Mobil 5W50 over the Joe Gibbs. Car is stored from late October till early April.
Old 08-15-2014, 12:08 PM
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todd92
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Again, why would you not do the basics yourself. Oil and filter changes couldn't be any easier. Dealers are for warranty repairs only. Getting oil and filter changes done at the dealer or an 'indy' do nothing to 'protect' your warranty, as it needs no 'protection'. Even brake fluid flushes are basic DIY. If you track your car, a flush should be done before every outing. It takes 30 minutes.
Old 08-15-2014, 01:31 PM
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Bacura
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Why do you keep asking about DIY? Most people don't. I have no interest in DIY. What % of people do their own oil changes on their 991's? 1%? Less? Give me a break.
Old 08-15-2014, 01:43 PM
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kosmo
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OP, since you were charged...
Old 08-15-2014, 01:43 PM
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LexVan
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I have no interest in DIY. I have no time. I am willing to pay for quality service. I have a business to run. I have a family. I have other hobbies and interests. And I rather be driving when time and weather permits. I respect those with the skills to DIY.

I do the things I do well. I pay others to do the things I can't or don't want to do.
Old 08-15-2014, 01:45 PM
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kosmo
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Originally Posted by todd92
Again, why would you not do the basics yourself. Oil and filter changes couldn't be any easier. Dealers are for warranty repairs only. Getting oil and filter changes done at the dealer or an 'indy' do nothing to 'protect' your warranty, as it needs no 'protection'. Even brake fluid flushes are basic DIY. If you track your car, a flush should be done before every outing. It takes 30 minutes.
You and I are DIYers but why do you care about those do dont? When I lived in Manhattan, I couldnt. Everyone is different.
Old 08-15-2014, 01:49 PM
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Originally Posted by LexVan
I have no interest in DIY. I have no time. I am willing to pay for quality service. I have a business to run. I have a family. I have other hobbies and interests. And I rather be driving when time and weather permits. I respect those with the skills to DIY.

I do the things I do well. I pay others to do the things I can't or don't want to do.
yup, ECON 101
Old 08-15-2014, 01:50 PM
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kosmo
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Originally Posted by duxsi
Just had my (2yr) 20k done even though I'm at 9k miles.
A whole lotta inspecting going on and an oil and air filter(s) changed.
Cabin Filter $$$, wipers $$$ and window cleaner.
Was charged over $700.00!!
A complete and utter rip off (as usual).
why did you change your AIR filters? the book says 40k and the rear bumper has to be removed. Do you live in the desert?
Old 08-15-2014, 01:54 PM
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LexVan
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Originally Posted by kosmo
why did you change your AIR filters? the book says 40k and the rear bumper has to be removed. Do you live in the desert?
I did not interpret his post to include the 2 engine air filters. Just both cabin filters. Yes, engine filters is bumper off at 40k miles.
Old 08-15-2014, 01:59 PM
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kosmo
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are there 2 cabin filters? wheres the 2nd one, under the glovebox???
Old 08-15-2014, 02:01 PM
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LexVan
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Originally Posted by kosmo
are there 2 cabin filters? wheres the 2nd one, under the glovebox???
I think so.


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