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Thank you to everyone who replied and gave me some advice.
But I just moved here from Arizona earlier this year and don't have any space plus the right tools to work on it. I asked for an overlap in labor thanks to "GoaterAz" and the service advisor said they would change the price accordingly to help save some $$$. (That was a couple weeks ago).
As of today they reached out through text and said the car was ready and also mentioned there was no overlap in labor (according to the tech who worked on it I was told) while they told me a couple weeks ago they could help save something. I am a PCA member so there is a 10% discount on the final price. 5% labor and 5% for parts. I would have gone to a really good indy i've heard about but my transmission was getting too loud and clunky from gear to gear and had to replace that. (full transmission replace) Plus the passenger window actuator started glitching every time I would put the top back up (as I have a cabriolet) and I requested them to fix it. (only started happening after initially taking it in a few months back for the same transmission issue).
I purchased my 2019 911 in late October of last year (2024) with a CPO of standard two years, plus another "plus one" year as the dealership in Scottsdale stood behind the vehicle saying it was in top notch so three years total. (up until late October 2027). The advisor also mentioned "I did shave off 1-hr off the r&r for the transmission and applied the 10% PCA discount" his words exactly. Although I know CPO covers all labor and parts for transmission if anything goes wrong so i'm not sure how I can save money on something that was already supposed to be free. They mentioned the total (out the door) before the discount was $6,943.42. And after with PCA discount (plus supposedly 1 hour for R&R) is $5,912.48. I was expecting to pay around $5,600 after overlap in labor, plus then another 10% off of that price.
Advisor stated the transmission is in the front.
Advisor also stated he would discount an hour for R&R on the transmission (even though it is a CPO)
(Both statements are sent through texts and recorded)
I'm also 25 and get a feeling they don't like dealing with the younger crowd.
The work I needed to get done was 1. Replace transmission 2. Replace rear brakes and rotors 3. 40k service 4. Replace serpentine belt (as I was told it was a safety hazard) 5. Fix the glitching on window actuator
Replace a belt $1600. Dude, that is highway robbery. Seems like also perhaps english is a second language. I get the feeling they are not treating you fairly for several reasons. Can someone recommend a shop that does work in his area ?
I have Zero training in working on cars, but I can confidently say I can do that exact job in half a day in my garage and for 1/10th of what they are charging.
I say that to say this, none of what you want done is specific to Porsche, ANY decent professional mechanic can do this in 4-6 hours even if they take their sweet time.
Find a reputable Private Porsche shop in the area, even if you have to drive a few miles outside your comfort zone, you will find that not only will you save a ton of cash you may end up making a long term relationship with a shop that will treat you and your car better.
This is a case where I would use a dealership service for big warranty jobs and politely decline the other services in favor of an independent mechanic shop. The dealership still makes money off the warranty work which —if it includes a full transmission replacement— is significant.
I don't think the dealer is being dishonest per se. The might have to use a different mechanic to work on the transmission compared to the regular maintenance items (that likely goes to a more junior person). That might be why they say there is no overlap. That being said the SA is quoting based on some service guide that says each of these jobs individually require X hours. Reasonably, there is likely overlap between the maintenance work so it's not really going to take what I guess is 6 hours of labor they'd book. However, the SA isn't required to admit this and it's hard to call them out on it. They'll fallback on what the service guides again.
Another thing to consider is that you're also a brand new customer to them, so they aren't sure if you're going to end up bringing them more work or not. So yeah you sort of get the shi*t deal to begin with. I'll add that I've used my aftermarket warranty at the dealership numerous times. Since then, I built a decent relationship with my service advisor. So much so that they've comped some costs out of goodwill for me. It's kind of silly, but once you do become a regular a good SA will extend some extra gratitude. As a person that looks very young for mid thirties, I can relate a bit to the cold treatments at some places.
Attached is a good list ....most of which is just checking stuff (labor) and not really doing stuff (part replacement).
I try to be very specific with what I ask the dealer to do to satisfy the service requirements and that tends to lower the labor a bit plus being a DIY'er I'm under the car with the wheels off a few times a year looking around.
If I need parts I usually use FCP to compare prices so I'm not surprised with Porsche pricing.
Get to know your service person whether at an indy or dealership (take the tech's some doughnuts) and work on the relationship a bit before your next services are needed. It will make the next trip no so painful.
Last edited by CSK 911 C4S; Jul 25, 2025 at 10:52 AM.
What I have been finding is the dealers are thinking ADM also applies to their parts catalog and labor hours. When working with the dealer ask for a full writeup with parts and part numbers and backcheck them. Also helps to have a PCA membership as that gets you a discount on parts and labor as well.
Replace a belt $1600. Dude, that is highway robbery. Seems like also perhaps english is a second language. I get the feeling they are not treating you fairly for several reasons. Can someone recommend a shop that does work in his area ?
English is my first and main language, grew up in the states. I have a feeling its because Im on the younger end of their usual clients. I know of one about 50 minutes south of where I am, although I had to get my transmission replaced
Last edited by theartist; Jul 25, 2025 at 11:11 AM.
What I have been finding is the dealers are thinking ADM also applies to their parts catalog and labor hours. When working with the dealer ask for a full writeup with parts and part numbers and backcheck them. Also helps to have a PCA membership as that gets you a discount on parts and labor as well.
Im going to request them to itemize what Im paying for and see where all my moneys going. Im picking my car up later today
Attached is a good list ....most of which is just checking stuff (labor) and not really doing stuff (part replacement).
I try to be very specific with what I ask the dealer to do to satisfy the service requirements and that tends to lower the labor a bit plus being a DIY'er I'm under the car with the wheels off a few times a year looking around.
If I need parts I usually use FCP to compare prices so I'm not surprised with Porsche pricing.
Get to know your service person whether at an indy or dealership (take the tech's some doughnuts) and work on the relationship a bit before your next services are needed. It will make the next trip no so painful.
Currently sitting at 44k miles, as to whats included, I never asked specifically what IS included, just assumed what I found on Google for whats included in 40k, would be included. Im also going to ask them to itemize the list so I can see exactly how much the stuff is costing. I would DIY if I could, but I just moved to San Francisco and dont have the garage or space to work on it unfortunately
Last edited by theartist; Jul 25, 2025 at 11:18 AM.
Ehh. A lot of this is explainable. The transmission is indeed in front. In front of the engine. The belt is on the rear side. Difference in actual mechanic used was outlined above.
That said, yeah, you're being taken advantage of for sure.
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I honestly don't think you're going to get far if you ask an itemized parts and labor list.
This is a bit of a rant, but honest question, to what end would use this extra itemized parts and labor information for?
I can order the same part on Suncoast for $300 less? If I were the SA I'd say go ahead and come back when you get the part in (if that, most dealers refuse installing customer parts). All dealers and lots of independent mechanics mark up part prices. Keep in mind, if say the belt you bring snaps after you drive off the lot any mechanic would be like well that's on you. There's no implicit warranty on customer supplied parts. If they supplied the part they're definitely on the hook to bring your car back in and make it right. If they didn't then you're completely justified.
Accessing the belt requires you to remove the engine air filters anyway so instead of charging me separately for 1 hour then 2 hours, it should just be 2. Better yet 1.5 because it's an easy job. "Wow you're right and clearly know your car well. You really should do this work yourself with your own tools then."
My point is that you're going to be at an impasse. There are a lot of similar threads where people are pointing out how expensive dealerships are. No question. I'm not defending dealerships. The fact is that things are expensive. However dealerships are charging these prices and clearly people are paying. This is a free market, you're not obligated to use the dealership just as they are not obligated to give you a deal.
I'm in the Chicago area and was recently quoted $3000 (dealership) for a PDK fluid change, Drive Gear and Front Differential. Ended up getting two separate quotes from indy shops. One for $2600 and another for $2000. I considered doing the work myself but ended up paying a shop.
They wrote that you requested drive belt and rear brake replacement. The 40,000 mile service is really 4 years or 40000 miles. That service should have been performed prior to being CPO’d at the dealer you bought it from. The brakes would also need to be at 80 percent minimum I believe so you shouldn’t have to do those either. Need to contact Porsche Scottsdale and get everything they did to bring the car up to CPO level. Your first maintenance really should have just been the 10k one and no brakes or drive belt. This isn’t about you being younger most likely. I have had dealers try this garbage with me too and I’m in my 50’s. I bought a 991.2 last year that was a CPO and they sent me the record of the nearly $10k in maintenance they did. If Porsche Scottsdale gave the car a CPO and didnt do that work they will be responsible to pay for it. If it was done your current dealer is pulling a scam on you for sure! See if you have the CPO inspection paperwork because it will show where everything stood with the car prior to the work they had to do. None of this should be done on a 1 year CPO car. The transmission is why we have the warranty so you are lucky for that. I recently had my car in for a warranty issue and they said I needed new tires! I told them they were only 6 months old and could they help me file a claim with the tire manufacturer. Magically went away! You are for sure being scammed or were scammed. Not sure if it’s the Scottsdale dealer or your current one but you are being played for sure. Get all the information and then present it to the dealer before you pay if possible. If they fight you then ask for their Porsche representatives contact information. Good luck!
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Dealership Not Being Truthful
