Dealership lied about CPO services
#32
It doesn't sound like you'll have much of a case after about a year of ownership, but if you could've documented the shortcomings shortly after delivery, you could've filed a CAP Motors claim, and had an arbitration hearing about the deficiencies; however, if it's only a few hundred bucks, it's not worth it. You could still file one, but from what it sounds, it's probably not worth it.
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Zhao (11-27-2023)
#34
I mean this all comes down to being able to prove the dealer lied and proving what they said formed part of the buyers decision to buy the car.
By having an independent main dealer confirm dates from filters etc let alone forensic testing of oil to guesstimate the number of miles done and confirmation from the selling dealer that the work was carried out but has since been proven otherwise, I think he’s got a good chance.
By having an independent main dealer confirm dates from filters etc let alone forensic testing of oil to guesstimate the number of miles done and confirmation from the selling dealer that the work was carried out but has since been proven otherwise, I think he’s got a good chance.
#35
If the 20k service was done, the dealer who sold you the car should have given you a copy of the invoice when you purchased the car.
Otherwise, your local dealer doing the current maintenance should be able to find the history of maintenance from the beginning. Then you can have proof if the service had been done or not.
Otherwise, your local dealer doing the current maintenance should be able to find the history of maintenance from the beginning. Then you can have proof if the service had been done or not.
#36
Did you go back to the original dealer and confront them with the call out by the 2nd dealer? First do that they are the CPO dealer.
Second if you get the run around get ahold of PCA and file a complaint. Dealers don’t want to be on the bad side of PCA.
Third why are you taking the 2nd dealers comments so seriously if you haven’t checked things yourself. It’s not to hard to tel if your tires are worn. And you can get an INDY to check it all so you aren’t relying on a “dealer”.
Second if you get the run around get ahold of PCA and file a complaint. Dealers don’t want to be on the bad side of PCA.
Third why are you taking the 2nd dealers comments so seriously if you haven’t checked things yourself. It’s not to hard to tel if your tires are worn. And you can get an INDY to check it all so you aren’t relying on a “dealer”.
#37
A CPO car just means it is "up to date" on service requirements and passes their however many point inspection. The latter is meaningless. Any tech can gun deck an inspection report and check boxes. The former means that it is current with all Porsche recommended maintenance and service at the time of sale. This is not to say a maintenance item will not be due 6 months after you purchase it. Being ahead of schedule is entirely up to the integrity of the dealer.
If it was up to date, the dealer should be able to provide you with ALL service records from that dealership. I would insist on it. I did when I bought my CPO car and they were a stand up dealer. They provided me with a copy of every invoice with the owners info redacted. I was able to check off all the required and completed items. The car was a cream puff. A checkbox CPO form means nothing. Ask for the service records, everything should be there. If it isn't, then it wasn't done.
If it was up to date, the dealer should be able to provide you with ALL service records from that dealership. I would insist on it. I did when I bought my CPO car and they were a stand up dealer. They provided me with a copy of every invoice with the owners info redacted. I was able to check off all the required and completed items. The car was a cream puff. A checkbox CPO form means nothing. Ask for the service records, everything should be there. If it isn't, then it wasn't done.
#38
Did anyone mention that air filter isn’t part of 20k/2yr service? It’s part of 40k/4yr, so if the dealer said, “we did the 20k/2yr service,” that would not include the air filter. They should have done the 40k/4yr service, for the time, but that’s a separate issue.
#39
I purchased a 2019 Carrera T earlier this year (in February 2023) with just under 18,500 miles on the odometer at the time of purchase. It is a CPO,.....
.....the air filter showed a 2018 code (indicating it had never been changed, which they are supposed to do as part of the 20k service,...
.....the air filter showed a 2018 code (indicating it had never been changed, which they are supposed to do as part of the 20k service,...
So technically the Engine Air Filter Change is not part of the 2 YR - 20K service, so they could have performed the 20K mile service and not replaced the engine air filter. This is what it sounds like they did. Yet, for a 4 year old CPOed car, should they have done the 4YR service, not the 2YR service??
#40
Just checked the codes. The fronts are March 2022, so okay, conceivably could be in like-new condition still in February 2023, but unlikely. The rears are May 2019 so almost certainly the tires that came with the car when it was new. Definitely not like-new ~18k miles and four years later. Clearly, the dealership was not honest in saying that all four tires were in brand new condition when I bought it. Frustrated that I didn't confirm the codes immediately when taking or delivery (or before purchase).
#41
Just checked the codes. The fronts are March 2022, so okay, conceivably could be in like-new condition still in February 2023, but unlikely. The rears are May 2019 so almost certainly the tires that came with the car when it was new. Definitely not like-new ~18k miles and four years later. Clearly, the dealership was not honest in saying that all four tires were in brand new condition when I bought it. Frustrated that I didn't confirm the codes immediately when taking or delivery (or before purchase).
For the front Tires. A date code of "March 2022" is after 2019 (model year) so obviously the 2nd set of tires. If they were installed in February of 2023, it is highly likely that a set of NEW tires had a manufacture date code of "0322" which is actually the 3rd week of 2022. In my experience of buying new tires for my Porsche vehicles, the tires have always had date codes about 10 to 20 months old. Depends on where they were manufactured and any shipping/inventory issues. So buying new tires in Feb 2023 is very likely to get tires with a early 2022 manufacture date code. I do not see any issue with the front tires NOT being in "brand new condition" in Feb 2023.
For the rear Tires. With a date code of "May 2019" - if it reads "0519" its actually the 5th week of 2019. It depends on the manufacture date of the vehicle to determine if these are the OE tires or a second set. If the car had 18,500 miles when CPO purchased, I would guess that if the tires were the originals, they would have had tread worn down to the Min Wear Bars and very noticeably not in "brand new condition" . Thus without knowing the cars manufacture date, its possible that a 2nd set of rear tires were install sometime in 2021 and were in mid-life condition when you purchased the car in Feb 2023.
From my view the selling dealer probably replaced the fronts only, and the rear tires look acceptable for a CPO vehicle. So since its a done deal - 9 month ago, I probably would not get so upset about it. Have the service work done at your local dealer and move forward. Enjoy your 911 T and forget about it.
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Speed2k (11-29-2023)
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981KMAN (11-28-2023)
#44
CPO--- Biggest scam of the century
The bigger the dealership, the bigger the scan would be
I would rather get a good verified extended warranty and be done with it.
Had 4 CPO cars various makes (Mercedes/BMW/Porsche and Toyota) and all had issues, so I am done with certification.
Good Luck
The bigger the dealership, the bigger the scan would be
I would rather get a good verified extended warranty and be done with it.
Had 4 CPO cars various makes (Mercedes/BMW/Porsche and Toyota) and all had issues, so I am done with certification.
Good Luck
#45
CPO--- Biggest scam of the century
The bigger the dealership, the bigger the scan would be
I would rather get a good verified extended warranty and be done with it.
Had 4 CPO cars various makes (Mercedes/BMW/Porsche and Toyota) and all had issues, so I am done with certification.
Good Luck
The bigger the dealership, the bigger the scan would be
I would rather get a good verified extended warranty and be done with it.
Had 4 CPO cars various makes (Mercedes/BMW/Porsche and Toyota) and all had issues, so I am done with certification.
Good Luck
something relatively new and then later an extended third party one if so desired for piece of mind.