HardRider

At my age I done being polite, done tolerating people who don't do their jobs, done with the 20 year technician which really has 1 year 20 times, done with the service manger. I get further with two paragraph demand letter than months hoping to massage someone into delivery what I paid for.....

Jonny9999991

hear hear!

Jonny9999991

I’m sorry but these scum bags charge 200-300 bucks in labour charges, that’s more than the president gets an hour!! Officially anyway

grinch

Just checked the codes. The fronts are March 2022, so okay, conceivably could be in like-new condition still in February 2023, but unlikely. The rears are May 2019 so almost certainly the tires that came with the car when it was new. Definitely not like-new ~18k miles and four years later. Clearly, the dealership was not honest in saying that all four tires were in brand new condition when I bought it. Frustrated that I didn't confirm the codes immediately when taking or delivery (or before purchase).

timothymoffat

Hopefully the dealer you are currently working with for service will assist getting things sorted with your car. They will likely gain a customer. My personal experience thus far (2 different 991.2 T's in 15 months, both CPO) has been exemplary from a service standpoint. Upon purchase of each car I was presented with the complete, itemized service history for both cars (Owner name and address blocked out where present). When I had my car serviced in August, one year since previous service, the dealer was polite, helpful, and very communicative on what was being done. Pricing was even more reasonable than I had expected. Unhelpful and unscrupulous dealers need to be called out and made accountable. A used/CPO 911 is still an expensive car and customers should be treated accordingly. That's the dream Porsche sells.

Keep us posted.

grinch

That is an excellent point. Lying to customers is unacceptable in any industry, and regardless of what kind of car you are buying. It goes without saying that Porsche should hold its dealers to the highest standard, so to completely fail in checking the most basic of boxes is just sad.

TTG

I learned this lesson long ago and a friend of mine who worked for a dealer told me to ask for what they call a "shop report"

This is pretty much the invoice that the service department is charges sales for everything they have done to the car. So far, all the P dealers provided this information when I asked for it and some even included it as part of CPO paperwork.

IMO 20K service is not that big of a deal. I would of been upset if they were dishonest about the 4 year service which includes the spark plugs.

On my 997TT, I think the shop report was close to $10K as it was a low mile car and dealer did whatever needed to be done to make it perfect. That included 4 new tires, TPMS, full service, they even changeg the front spoiler and bunch of other minor stuff like AC service. So when the car got to me it looked brand new with all the invoices to back it up.

If you like the car, I would not worry about it too much as long as they did not lie to you about it being an actual CPO car.

innout

I just purchased a sub 15k mile CPO car, and my experience was equally mixed. I was able to catch multiple yet major cosmetic defects which were not documented anywhere. I unfortunately caught them too late. Who knows what mechanical/electrical issues were overlooked.

grinch

Definitely hear you the 4 year service would have been worse. But regardless I now need to do a ~$2,100 service that I was told already happened, and that is material to me.

grinch

So frustrating. I have always seen the value in buying cars new; this is the first pre-owned car I've purchased. Figured I was saving substantially on depreciation but this really makes me want to revert to just buying new and *knowing* you are going to take good care of it.

rwbern

“Hopefully the dealer you are currently working with for service will assist getting things sorted with your car. They will likely gain a customer. “
And that could be the problem! Which dealer is being totally honest?

Tier1Terrier

Haven’t read all the replies in this thread so far and I don’t have any advice.

When I set out to buy my first 911, I place a deposit to buy a Porsche remotely (sight unseen personally) from Porsche Wichita. The photos online were great and the sales guy did a video walkthrough. I was buying it as CPO. I arranged for a nearby independent Porsche specialist to inspect the vehicle. A number of issues that were not disclosed or otherwise perceptible through photos or video were revealed, some of which were not related to CPO such as poor paint condition and rust underneath vehicle. Where the dealer was really about to screw me was on selling me the car with brakes and tires that were far below CPO spec. And even though I now had up close photographic proof of the condition of the brakes pads and tires, the dealer refused to admit that the car had not undergone the CPO readying process and would not agree to install new brakes or tires. So naturally I cancelled the deal and got back my deposit. All this to say that this was unfortunately one of my first experiences trying to buy a Porsche and had I not gone with an independent PPI, I would have been in a similar situation as OP.

Bud Taylor

Did the same thing to me on a CPO car. 6 year old car with 5k miles so hard to tell the 4 year service was not completed till you really dug in. I took a chance and lost a bit but after around $3k in spend got everything up to snuff. The car was a rare spec so it was almost worth it but I will never buy a used car again from anyone other than an individual owner. The dealer could care less and going through our legal system will mean you lose twice. Fix the car and spend around 8 hours trashing them on google reviews, yelp and car forums. File a complaint with PCA (request $500 I think thats the max they give). Find a good indy and have all the services bought up to date and call it a day. Time and stress equals value lost.

Upscale Audio

They don't fix cosmetic unless it gets them more money for the car cause it looks so bad. And CPO cars can have accidents too. I didn't see here if you saw the car when you bought it. If so, you saw the tires.

Now we have the service:

• 10,000 Miles – Oil and filter change, tire rotation, and safety inspection.
• 20,000 Miles – Oil and filter change, tire rotation, safety inspection, and brake pad service/replacement if needed.
• 30,000 Miles – Typically includes engine coolant, brake fluid, and transmission fluid changes, in addition to spark plug, air filter, and fuel filter replacement. Tire replacement may also be necessary, depending on your Malibu driving habits.
• 40,000 Miles – Encompasses 10,000-mile services, plus an engine air filter and cabin air filter replacement if necessary.

If needed on the brake pads. Oil change you cannot prove, and frankly I suspect it may have been done. If they said in writing the filter was replaced, I suspect they will do that. And an oil change. I would write up a bad Google/Yelp review and send it to the GM prior to posting it. That's what I did.

If you are concerned about money avoid the dealer. I'll pay more...maybe x2....but it's more like x3 or more here in Cali. My independent shop that works on my cars rocks.

And in addition, the salesguy at Ken Garff in Utah lied to me about the condition of a 997 I flew out to pick up and drive home.

The service manager at Rusnak Pasadena had to replace the transmission on my 9877 mile, under warranty 991.1 GTS Cab, and
told me they had to use a reconditioned one because they could not source a new one. I called another dealer and they said yes, Porsche had 3 brand-new PDK in stock. He then pivoted and said don't worry, the only thing they re-use is the outer case. All the internals are new. I called that other dealer back who could get me the new PDK, and said I want to save money, tell me about a reconditioned one. He sent me the Porsche doc that said in writing they re-use every part that measures in spec. Busted.

Porsche_nuts

It is expected that getting a Porsche, new or used, is a step up in customer experience. Unfortunately, it just isn't. Bad seedy lying dealerships are helping to bring the Porsche brand down. The mothership should do things to prop up the brand, and behavior like this (and charging $1000 to change a battery as in different thread) sure ain't helping. But, then again, why should they? They are making money hand over fist.

It is a shame.