Noah Fect

Eh, they're not wrong. Of course, it's all those OTHER customers who are the idiots, not me...

barncobob

couldnt get dealer to do alignment w/o leaving it all day, maybe 2. I live an hour away.....found an excellent alignment Indy that caters to Porsche people in N. CA...car drives like new again....Chase tire and Brake Sacramento..made appt. for 8am, right in and i was out in less than 2 hours..

911dude41

Dealer took $850 for an alignment.

jbendaou

So it looks like all Porsche dealerships are cr@p right now!? I mean am reading these posts and they all have one thing in common, they all suck or almost all suck.

That’s how you destroy a brand… I do think Porsche NA needs to do something about this and make these privately owned businesses accountable for delivering quality service to the image of their cars.

what is the point of getting a Porsche if you can’t get it serviced? Not everyone can do self maintenance.

991Targa4S

I’ve had a Porsche for 12 years and practically every time it goes in to any of the 3 dealers something goes wrong.

I planned on staying in the brand but the dealers are straight garbage.

Left oil drains loose. Found it holding by 1 thread

Window switch trim replaced and they didn’t screw in the window switch. The switches fall in the door.

Replace the belt & water pump snaps off a week in.

Replace console switch and forget to program sport suspension and stop/start.

Replace clutch & shift linkage pops apart as they try to drive the car around.

Replace IMS and oil pressure light comes on afterwards ruining my engine.

Try to charge me for a rental.

Not having a loaner.

Not wanting to give me a rental.

…….. and I’m forgetting a lot of stuff too

barncobob

$300

straka

Tried that and it just made the same symptoms worse.

Bud Taylor

The dealers are ****. I just had a conversation with another owner about a dealer here out in the stix. No call backs on service appointments and zero ****s given. I understand with my car being a little older but my buddies is brand new and he gets the same thing. If i cant get service where i live I might as well risk a lotus.

straka

A follow up to my post of 7-22-22. Rita D did call me back on 7-26-22. This is the first call back past tier 1 support in nearly a year. She said she would call my Porsche dealership and I should receive a call from them. On 8-3-22 still no call from the dealership, so I drove there. In all my other attempts the service manager was never in and call backs from him never happened.This time he's there (new service manager who I've never met before) and we discuss the problem. He says he will order the front antenna and correct the paint mismatch. Says it will be about two weeks and I will receive a Cayman loaner. I reminded him that a front antenna problem was my guess and a Porsche tech agent should be consulted because its an elusive problem. He didn't confirm that anyone would be consulted (perhaps they are having a problem contacting Porsche tech experts.) I asked if the frustration of getting this problem fixed was post-pandemic understaffing and I was told there were a lot of organizational changes happening. I hope this is a fix to the problem. I hope it doesn't take five weeks to change out the front antenna and repaint the rear one as in the last attempt. I hope the car isn't waiting for service in the back lot of the dealership if we have a hurricane (problem solved?). We are entering peak hurricane season in a couple weeks.

barncobob

I hear U brother,,service SUX,,,,U want Porsche service..talk to a salesman about BUYING a car

737gdog

I have about given up on the two dealers here in the ATL. Too many good independent shops to bother with a dealer. Wanted to maintain a relationship while under warranty but it just has not made sense to do so.

TimboCarrera

This is how ice dies. Keyboard mechanics replacing the skilled. Started happening to Ram diesel mechanics in my area over 15 years ago. Perhaps those with Taycans are having a better experience. I'm glad I've not needed other than regular maintenance. Seems extinct.

Noah Fect

EVs are not going to change the picture, sadly. The dealership can hire JPL engineers or Google SREs for the service department, but Porsche won't give them the information and tools they need to do anything but the most rudimentary parts-swapping jobs.

straka

Something has changed for the worst recently. I thought it was only my dealership having this problem over the last year and it might be post-pandemic related. Three years ago I used this same dealership for the used 2015 Macan Turbo I purchased that came with an extended Porsche service warranty. At this time the service was exemplary. All work was done quickly and on time. I could discuss any questions directly with the supervising mechanic. I got a walk through of the service facilities. What happened? It would seem with empty inventories of new Porsches (excluding new Macans) the dealers would focus on their service departments for generating income, and not just by inflating prices but by excellent service. I feel like I bought the Alfa Romeo Giulia Quadrifoglio I was considering a while back. The Alfa dealership here lasted for less than a year due to poor management. I thought I wouldn't have problems going with another Porsche.

Noah Fect

We're all on "island time" now. We have been since the start of the pandemic.

Getting pretty annoying.