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Originally Posted by NJ991
(Post 15832972)
I agree with Bob. Talk to them. They seem to be very active on these forums and seem helpful. That’s the extent of what I know about them. They probably would’ve shipped you new pipes and I’m not sure about the tune. Seems like a canned tune from possibly some third party.
Once they get your money you will be on your own. |
That’s bad customer service, the least to say. Surprised they haven’t popped in here about this.
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Phil, hook this guy up please.
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First question Why buy a tune from a shop not known for software tuning especially if you already done some Cobb research?
Second question if the quality of the work is as many pointed out with sub par welds why would anyone buy or keep the stuff? Is it cheap? No. Last question who buys thousands of dollars worth of stuff, doesn't check it out and then when not happy posts a negative thread here? |
Originally Posted by Penn4S
(Post 15834359)
First question Why buy a tune from a shop not known for software tuning especially if you already done some Cobb research?
Second question if the quality of the work is as many pointed out with sub par welds why would anyone buy or keep the stuff? Is it cheap? No. Last question who buys thousands of dollars worth of stuff, doesn't check it out and then when not happy posts a negative thread here? |
Originally Posted by gskv
(Post 15832733)
I didn't think I'd be annoyed enough to write a review about a vendor here, but here I am. I probably should've brought this up to them directly, but I believe that if someone is dealing with super cars, they should know how to treat customers right, the first time.
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It's a bit weird that Fabspeed keeps getting lit up online - they shouldn't be THAT bad one would hope - these new accounts w only posts to bash a vendor are really sketchy too.
If you're in the PA, NJ area, you have quite a few really solid tuners you could've gone to, Aim Performance being one for example - going to an exhaust shop to get a tune doesn't make much sense |
Soul
Soul!
Great customer service and great products. |
I bought a used set of Fabspeed sport headers - they looked like they had held up well & bolted right in with minimal fuss (except for that :icon501: bolt on each side next to the middle header - on valve cover side)
https://cimg6.ibsrv.net/gimg/rennlis...849710b11.jpeg https://cimg7.ibsrv.net/gimg/rennlis...67c3f15ae.jpeg I’ve been happy with results... |
Originally Posted by gskv
(Post 15832733)
I didn't think I'd be annoyed enough to write a review about a vendor here, but here I am. I probably should've brought this up to them directly, but I believe that if someone is dealing with super cars, they should know how to treat customers right, the first time.
Coming from the BMW crowd, BoostAddict and even someone doing a paid advertisement on Fabspeed...I thought, "They had some cool videos in the past and got me while I was young. Let's give them a try." Anyway, here's what I purchased: Bypass Pipes Fabspeed tune The purchasing process was regular. Nothing spectacular. Parts arrived, it sat in my home, and now Spring is here I am deciding to mod. The pipes had terrible fitment. The angle was way off. I didn't bother complaining, but I wouldn't recommend their parts. Better off going to Soul. Luckily, there is a TIG welder available at my disposal; we did some adjustments and piped it up. The tune process was normal, but I wanted to talk to the tuner. This is not possible--I was told the tuner is not a people person and cannot be reached. This made me feel extremely uneasy, whatever. In my 10 years of tuning, I've never been shielded away from a tuner. A clear lack of transparency. I didn't want to post this until now, but now that the ECU is en route in UPS' hands, I thought I'd share. They didn't overnight ship this back to me, I thought this is a courteous gesture. What the hell is this all about? I don't even think an excuse is possible for this other than they're just cheap. It's not mistake to say that this is an oversight considering you're dealing with super cars all day. In short, the pipes had poor fitment. The tuning process is questionable at best, and the lack of transparency doesn't make me feel easy. Based on the feedback on the Fabspeed tune on here, I'm most likely going to be going with a Cobb Tune if this doesn't work out. It just doesn't make me feel comfortable at all. I do not recommend giving your money to these guys if you're looking for either a tune or any pipes. Or maybe, everyone already knew this. Phil here – I completely understand your frustrations but I really do wish you had mentioned any issue with the pipe we would absolutely help you out. I left a voicemail for you, if we could talk about this whenever you get a chance I would really appreciate the opportunity to try and make this right. I can’t comment on what went wrong in your fitment issue without seeing it but we know mistakes do happen and that’s why we take our customer service so seriously. I would love if we can talk about your exhaust problems. When we shipped your ECU back we chose the fastest option as you live out of country, we could not overnight it there. We also want to be completely transparent, that’s something we pride ourselves on, however it is just the structure of our company that our tuners don’t deal directly with customers. We have made customer service a top priority and we have had more success specifically training certain roles to handle customer interactions. If there’s any information you want or want communicated that’s not a problem at all and I’m happy to provide that for you. Issues are often talked about the loudest, but if we had issues at a high rate it would be evident in our online ratings and we wouldn’t be successful for over 25+ years. We are actually just about to roll out a huge warranty update that will make it clearer than ever how much we stand behind our products. If anybody has any other questions don’t hesitate to reach out. Phil |
For tuning - I can't recommend FVD enough. Cobb has better hardware for sure with the access port but FVD software can't be beat and the ability to update so easily with additional mods is worth it's weight and then some IMO.
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Originally Posted by Guards_Red_991
(Post 15834369)
You drive on roads you pay for... I bet you complain when they are not good enough, especially PA roads. That's called expectation; sometimes they are met, sometimes they are not.
I always find it best to try and work it out with the party you have the issue with instead of having a trial in an open forum. I had a problem with a part I received from a well respected vendor of carbon parts. I had ordered several pieces with no issues and then had an issue with a very expensive part. They were not quick coming up with a resolution and instead tried to blame the shipping company. I went back and forth and voiced my displeasure clearly. They decided to take the chance I might get over it. I did, I'll never buy another piece from them. Try to find the thread where I came on here and bashed them. You won't find it because I did not post it and call them out. Not everyone's experience with a vendor is the same. I'm sure many people had great experiences with the vendor I'm talking about as I did till that problem. I won't anymore because I voted with my $'s. I just don't know what gets accomplished by posting like this other than the vendor getting defensive. And I have never bought a thing from Fabspeed so I don't have either a positive or negative opinion. I do have a Cobb tune and Europipe exhaust that I did a lot of research on before pulling the trigger. |
interesting stuff. good response by phil @ fabspeed tho, i've known other business owners to take a completely diff approach to being called out in a public forum.
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I’m glad Fabspeed jumped in to comment on this. I really like seeing the vendors active on forums. Shows an involvement and passion, like the users here.
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Originally Posted by Phil@Fabspeed
(Post 15837304)
Gskv,
Phil here – I completely understand your frustrations but I really do wish you had mentioned any issue with the pipe we would absolutely help you out. I left a voicemail for you, if we could talk about this whenever you get a chance I would really appreciate the opportunity to try and make this right. I can’t comment on what went wrong in your fitment issue without seeing it but we know mistakes do happen and that’s why we take our customer service so seriously.
Originally Posted by Phil@Fabspeed
(Post 15837304)
When we shipped your ECU back we chose the fastest option as you live out of country, we could not overnight it there.
Originally Posted by Phil@Fabspeed
(Post 15837304)
We also want to be completely transparent, that’s something we pride ourselves on, however it is just the structure of our company that our tuners don’t deal directly with customers. We have made customer service a top priority and we have had more success specifically training certain roles to handle customer interactions. If there’s any information you want or want communicated that’s not a problem at all and I’m happy to provide that for you.
Your solution is "talk to me and I will talk to the tuner". How is that transparent? |
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