A bumper respray is going to have no impact on value and I am all about original paint. You can't really paint meter a bumper, unless you have a $3k meter to do it with. No dealer is even going to check for that. What buyers like me want to know in a situation like that is that it was not an impact, it was simply something that happened at a dealership. Provide the pictures when you are selling the car and disclose the information and no buyer should care at all. They should be happy that they are getting fresh new paint.

 

I'm still trying to wrap my head around the dealer keeping a car 8 days for an oil change. As a many decade owner of 911s, I never had my car at a Porsche dealership for more than 24 hours. The vast majority of times I drop it off in the morning and pick it up in the evening. There is one thing I always insist on however, and that's a careful internal and external inspection by the service manager of my car upon arrival at the dealership and before I leave the dealership. This protects both the dealership and me.

 

They damaged your bumper and they are responsible and should fix it. Asking them to repaint your front too is a bit of a stretch because they did not damage it. But I guess it doesn't hurt to ask - the worse that can happen is they tell you to **** off.

Over the years I have learned that "brand" and expectations matter little in the car dealer industry. I have had great service and experiences with crappy car brands and lousy service and experiences with premium brands.

You need to temper your expectations. If you expect dealer service to cater to you just because you bought the car there to service it, think again. They will fix what they broke, and they will look to make a profit from every car that enters their service bay.

 

I agree with all of this.

 

I’ll push for respray of the rear plus the front bumper (on my dime). I think that’s more than reasonable. Thoughts?

 

A lot of folks thought leaving a car with any shop is a very secure and safe environment. However, those are the last place on earth you want to have your car there especially for an extensive 8 days. If you think they treat your precious Porsche with white glove care, you'll be in for a surprise.

 

Agreed. And it still can be that forever car with nicely painted front and rear bumpers.

 

Do Porsche certified body shops mean anything? The shop they’ve contracts isn’t but it seems like they do a lot of exotics.

Certified shops would cost 2-3x more so I feel they would push back on that.

 

They would definitely use OEM parts, but I would say that these shops may be more important on a more major repair.

I would want to go where other people have had good results. I have went to an Audi certified shop before for a respray and the job was not done all that well. I would rather trust a shop that has extensive history dealing with high end cars.

 

Whenever I have traded in my Porsches, the dealer only really cared about the metal panels being repainted. Many times the dealer respray the bumpers as dealer prep before re-selling them.

I wouldn't sweat it to much.

 

that’s a fair point. Will ask for respray of the rear plus the front bumper (on my dime). I think that’s more than reasonable. Thoughts?

 

Thanks. I’m just worried about the quality of the job.

 

Go to a shop that knows Porsche cars so you only have to do it once.

 

IMO once Porsche dealers started working on sedans and SUV’s, things took a turn for the worse.

A few years ago I spent the weekend detailing a car. It looked awesome. On Monday it went from my garage to the Porsche dealer for an oil change and a few other minor service things. I had a good relationship with the dealer. They know that I keep my cars clean and garaged.

They left the car outside for 2 days. When I picked it up it was in the same lot that customers park in parked among their cars. One of those days it rained. It came back covered in dirt, water spots and bird droppings that etched the roof in the sun the second day.

They looked at me like when I was an alien when I expressed my displeasure.

 

Sounds similar to my situation. They parked the car in a customer lot.

And what was the outcome of that?