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Frustration with service department delay.

Old 01-05-2019, 07:35 PM
  #31  
adcampo
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No freebies. "Sorry for the wait" and a handshake.

There's another dealer a bit further. I'll try them next time.
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Old 01-06-2019, 01:17 AM
  #32  
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So they didn't charge you to diagnose and fix your self-installed bad vacuum line routing? That's pretty nice of them...
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Old 01-06-2019, 02:14 AM
  #33  
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I bet the changeover valve issue was under CPO (Porsche paying for it). If @adcampo got a freebie for programing the PSE and fixing his own DIY vacuum line routing, then he got a good deal, no?
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Old 01-06-2019, 08:53 AM
  #34  
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Well, I did pay for the programming once $179. That's when we discovered something was wrong. I assume they tried re programming as part of the trouble shooting.

Assuming they credit me back for the COV replacement, I would say it's still questionable if I got a good deal.

They had my brand new car for 3 weeks and gave me hours of frustration

If they would have charged me $699 in the first few days to solve the problem. I would have probably been fine with it.

$699 + 3 weeks hassle. Not so much. First world problems.

Honestly, either way I'm happy. Especially with sport plus/PSE. I hit a couple tunnels on my way home and enjoyed the sound track.
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Old 01-06-2019, 10:14 AM
  #35  
Jim991
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Originally Posted by adcampo View Post
Well, I did pay for the programming once $179. That's when we discovered something was wrong. I assume they tried re programming as part of the trouble shooting.

Assuming they credit me back for the COV replacement, I would say it's still questionable if I got a good deal.

They had my brand new car for 3 weeks and gave me hours of frustration

If they would have charged me $699 in the first few days to solve the problem. I would have probably been fine with it.

$699 + 3 weeks hassle. Not so much. First world problems.

Honestly, either way I'm happy. Especially with sport plus/PSE. I hit a couple tunnels on my way home and enjoyed the sound track.
If the car is COP why did you pay for the change over valve in the first place?
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Old 01-06-2019, 11:22 AM
  #36  
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Good question. At first glance, I thought it was cost associated with the DIY fix. I was eager to get out of the dealership. After paying and waiting for my car to come about I better understood the bill and then spoke to the Service Manager.
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Old 01-06-2019, 04:38 PM
  #37  
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Glad to hear you are back up and running! Welcome back to the pack.
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Old 01-06-2019, 04:55 PM
  #38  
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Thanks Storm. Good to be part of the wolf pack.
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Old 01-06-2019, 05:22 PM
  #39  
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Glad to hear you got it up and running. Not trying to be hard on you but seeing as this was primarily a self induced error I think you came out quite well.
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Old 01-06-2019, 05:52 PM
  #40  
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I don't necessarily disagree.
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Old 01-11-2019, 08:29 AM
  #41  
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Final post from me on this topic (I hope). Dealer gave me the full credit, PSE is screaming and heat is working. Life is good and all is right in the world again.
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Old 01-11-2019, 09:21 PM
  #42  
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Hey ad, glad everything worked out !
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