CPO claim denied on headlight micro cracks
11-29-2018 | 11:21 PM
#1
Thread Starter
Rennlist Member
Joined: Jan 2009
Posts: 1,119
Likes: 35
From: Downers Grove, Illinois
CPO claim denied on headlight micro cracks
The Dealer service rep called and said Porsche NA denied my request to replace a headlight with micro cracks. My 2013 4S has a CPO from a prior owner. The service rep had warned me in advance that it was unlikely they’d cover as I didn’t buy the car at a Porsche dealer. He’d said the micro cracks are really rare and never saw one. That was a nice touch. I’m disappointed and will ask the service rep for more rationale on the decision.
I remember looking at a Ferry Porsche quote in the service department while they checked my car. Went something like “quality sports cars are something to be expected at Porsche, that’s the way it’s always been at Porsche.” Ironic at least to me.
I remember looking at a Ferry Porsche quote in the service department while they checked my car. Went something like “quality sports cars are something to be expected at Porsche, that’s the way it’s always been at Porsche.” Ironic at least to me.
11-29-2018 | 11:31 PM
#2
Burning Brakes
Joined: Jan 2011
Posts: 965
Likes: 86
From: Near Charlotte NC
CPO should be as good as new warranty in my view but I guess not. ALL service departments know about the head light problems with these cars. Do you have another dealer you can go to, I would even doubt they even asked Porsche NA.
11-30-2018 | 12:18 AM
#6
Thread Starter
Rennlist Member
Joined: Jan 2009
Posts: 1,119
Likes: 35
From: Downers Grove, Illinois
Vistador, the CPO was recognized as valid. Porsche NA was said to have more discretion on CPO claims that were not were major issues. Also, the lack of a track record of 911 purchases at Porsche dealers didn’t help. They asked about this.
11-30-2018 | 12:43 AM
#7
Rennlist Member
Joined: Jul 2001
Posts: 12,535
Likes: 3,462
From: Marineland FL
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11-30-2018 | 12:54 AM
#8
Racer
Joined: Mar 2016
Posts: 393
Likes: 178
From: Burlingame, CA
I had a similar situation on my wife's Audi Q5. Very fine cracks in the headlight lens -- really it almost looked like delamination or something around the edge. Audi wouldn't cover it either...said headlights were a "wear and tear" item similar to the windshield?! I dunno, I tried 2 dealers and gave up after that. The headlight still worked fine. I made sure they documented in the vehicle's history records in case it gets worse and the light actually stops functioning or something.
11-30-2018 | 10:51 AM
#10
Pro
Joined: Aug 2014
Posts: 509
Likes: 7
From: Florida
Originally Posted by visitador
CPO is not transferable if bought from a non-Porsche dealer.
Also CPO is not the same as a new car warranty. It does not cover cosmetic issues
Also CPO is not the same as a new car warranty. It does not cover cosmetic issues
11-30-2018 | 12:03 PM
#11
Racer
Joined: Sep 2018
Posts: 470
Likes: 65
11-30-2018 | 01:42 PM
#12
Three Wheelin'
Joined: Jan 2007
Posts: 1,796
Likes: 353
From: Central Massachusetts
I had mine replaced under CPO last summer. Initial response was that it was cosmetic and not covered. I pressed it, told them it was not cosmetic. It was a known manufacturers defect and they have been replacing them under CPO for others. And I sent my SA a link from Rennlist that showed that. He acknowledged and sent the request in to Porsche NA and presto, they approved! Do a search for posts that validate that PCNA has covered this.
11-30-2018 | 03:32 PM
#13
Race Car
Joined: Mar 2013
Posts: 4,410
Likes: 714
From: Northern Virginia
I would try another dealer. Good luck!
I had delaminating taillights replaced under the factory warranty (it was CPO but still within the first four years of the original warranty) on my previous 991.1S.
I had delaminating taillights replaced under the factory warranty (it was CPO but still within the first four years of the original warranty) on my previous 991.1S.
12-02-2018 | 02:48 PM
#15
Rennlist Member
Joined: Aug 2006
Posts: 2,644
Likes: 268
From: NJ
My experience has always been that the service department can get most things through depending on how they write it up and how motivated they are to make it happen. I have had things approved in the past that were in the grey zone of eligible. This is when the fabled 'relationship' definitely comes in to play, and when they start to look at how many cars you have had, where you bought them, how you service them.....it's a bit like the airlines and point scoring their frequent frequent-fliers.
I assume if PCNA were asked to approve once, then it is on the system so a second dealer visit is somewhat pointless......