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Hi Bud, The cameral works fine with the Erisin unit and displays the guidelines etc. I think someone somewhere might have been trying it without conecting the power..
The current problem is with the "fix" that we're testing to address the bright lights problem, and that is causing the image from the camera to load very slowly.
If we can get these CAN related issues solved we will have fixed both the bright lights, have all CAN functions fully working and in other recent posts we have largely fixed/worked around the audio hiss, at least for non-Bose card
The only feature I would like it to have would be to be able to read the speed of the car and adjust the volume. the GT4 can be quite loud in the cabin when at speed, and then you stop at the traffic lights and be like an idiot listening to loud music... But that issue was there with the CDR unit too.
What launcher are you using Panagath?
I use the Agama launcher and it does have a speed sensitive audio feature - I have not tried it, but FWIW this (or other) launchers might be able to help you
I noticed someone mentioned that the rear factory camera doesn't turn on automatically when the car is put into reverse. Was this problem ever fixed?
I have one of the original Isudar boards. For me, if you're okay with opening up the radio, it's the better option despite the glitches. If they can resolve the bright light problem and the rear camera issue, I'd be interested. I'm keeping an eye on this discussion and hoping for improvements.
V/R,
Bud
The ISUDAR unit unfortunately does not work for the CDR31, only for PCM3.1. The similar options for CDR31 were not worth the hassle. I have friends that have the isudar unit, it is not free of glitches either. Quite a few issues with them too.
I use the Agama launcher and it does have a speed sensitive audio feature - I have not tried it, but FWIW this (or other) launchers might be able to help you
Erisin are getting funny now... They replied with this:
hello,
we didn't ask you to cut CAN-L cable, did you install radio by yourself or in local workshop? is there any chance for you to ask help from professional staff to fix? if the problem solved, we will partial refund as compensation, is that acceptable for you?
Nancy
while in their first message they specifically said this:
If the problem disappeared after disconnecting the car stereo, please find the CAN-L cable in your car plug, and cut it off to solve
I don't think there is anything else a "professional staff" would do differently. I will keep pushing.
You can download Agama launcher form the Google Play store, assuming you can connect your head unit to wifi, or hotspot from your phone?
Here's a nighttime pic of how I set mine up - it's really simple and very configurable.
If you have an Android phone then download the trial version to your phone and have a play with it and then you can decide if its something you like or not. The speed dependent audio feature is found in the settings.
You can download Agama launcher form the Google Play store, assuming you can connect your head unit to wifi, or hotspot from your phone?
Here's a nighttime pic of how I set mine up - it's really simple and very configurable.
If you have an Android phone then download the trial version to your phone and have a play with it and then you can decide if its something you like or not. The speed dependent audio feature is found in the settings.
Ah nice, this definitely looks better than Erisin's stock UI. I will give it a go. Thanks!
Agreed, I don't think a refund is an acceptable solution here, we need a software fix
I just started on my tech support journey and have been told they are speaking to a technician and will get back to me soon...
Yeah. The more people start talking about this issue the more possible it is they will try to fix it. Following is my response to them. I told them if they are not planning to fix this any time soon I will put a youtube review so potential customers know the issues before the buy. Hopefully this will trigger them a bit.
Spoiler
Hello Nancy,
I think you have mixed something up here. If you check the first response I received from Erisin (the person was Jessica) with instructions on how to fix the issue it said this:
"If the problem disappeared after disconnecting the car stereo, please find the CAN-L cable in your car plug, and cut it off to solve this issue" .
I have followed all the instructions. The car is in the latest software from Porsche. There is nothing else a "professional staff" can do for this, I have checked with them.
This is a software issue as your unit is messing up with the car's CANBUS system and sending the wrong instructions (or not sending instructions it should be sending).
A partial refund will be required since the unit does not work as it should, but a software update that fixes this problem is more important and should be released as soon as possible.
If you are not planning to create a software update to fix the issue, I will have to create a youtube video review explaining what the issues are and that they are not getting fixed, so at least future customers can see it before they spend their money.
I don't think there is anything else a "professional staff" would do differently. I will keep pushing.
Thanks for persevering. I've been on this "he said, she said" merry-go-round* before with Chinese support. I was getting a different answer from every person who replied, often with one contradicting the other. The 'bright lights' issue isn't a problem here, only seeming to affect the high beam light (which I kinda fixed with a 'dim' sticker), but I'd like to see a proper solution.
Erisin are getting funny now... They replied with this:
while in their first message they specifically said this:
I don't think there is anything else a "professional staff" would do differently. I will keep pushing.
Considering that you were contacting them to tell them that their "fix" actually breaks more stuff, I'm surprised that they didn't (in order of probability):
1) Ignore you
2) Ask "Who are you? Why are you harassing me?"
3) Ask " What is "Erisin"?"
Seriously, you are doing the right thing by keeping pushing. But my guts feeling is that this may take some effort and time...At this point, I suspect that the Customer Support people are throwing everything they can think about against the wall and wait to see what sticks. And if they can get rid of you with a $20 refund, still far cheaper than to develop and roll-out a fix. If you persevere and the issue starts to get more advertising, more chances to get their attention
Edited: Good timing, I just received my $25 check from Porsche for settling the class action for the PCM issues. Would have preferred a free upgrade to the latest/greatest Porsche HU but... Erisin is not the only one having problems with their HU's
Erisin are getting funny now... They replied with this:
while in their first message they specifically said this:
I don't think there is anything else a "professional staff" would do differently. I will keep pushing.
Originally Posted by ZedZed
Thanks for persevering. I've been on this "he said, she said" merry-go-round* before with Chinese support. I was getting a different answer from every person who replied, often with one contradicting the other. The 'bright lights' issue isn't a problem here, only seeming to affect the high beam light (which I kinda fixed with a 'dim' sticker), but I'd like to see a proper solution.
*This is what us Brits quaintly call a carousel
Same here, I'm very happy with my HU as it is but interested on seeing if there is indeed a real "Customer Support" behind this brand.
you also will find the instructions about how to update radio in above link, please follow it to do a test.
Nancy
I have downloaded the files but they show they are for a Mercedes Benz. Not a Porsche. I replied back to them about this to see what they will say.
But if anyone who has the issue atm is willing to try then go for it
03-05-2024, 04:02 AM
... See what you can get after you explain that it is not an issue with codes in the car.