Being brutally honest in customer satisfaction survey
#46
I got a customer satisfaction survey from Porsche and I was brutally honest when filling out. Now that I'm at the end it's asking if I want to share my answers with the dealership and Porsche or make it anonymous. If wrote a lot of negative comments about the service experience and their inability to fix the problems as well as comments made by the service adviser I didn't much care for. I also put down a lot of the negatives about the car in general.
If I share it with the dealer and Porsche I'm afraid the dealer will retaliate by giving me worse service going forward and when the warranty is over will rip me off. If I keep it anonymous anyone ever see it?
If I share it with the dealer and Porsche I'm afraid the dealer will retaliate by giving me worse service going forward and when the warranty is over will rip me off. If I keep it anonymous anyone ever see it?
#49
i guess it depends on the dealer with Toyota… we had a Toyota and Fred Anderson Toyota in Raleigh NC has the best service experience I’ve ever had. They are open from 7am-11pm, have hot fresh baked cookies upon arrival and while you wait, and thoroughly clean your car before giving it back to you… corporate may not care, but the dealership sure did!
#50
I tend to do the all 10s, but then I meet with the service manager and tell them that I just did them a favor because I had some real issues but I didn’t share them with Corporate. My thought is this way everyone wins… they get good scores and are grateful, they hear the issues I had and work toward fixing it, and they remain happy with me because I gave them honest feedback directly but gave them good points with their “boss”. This said, I’ve never had anything but exceptional service from the Porsche dealership I go to now… I’ve only done this with Audi and Ford.
#51
I just filled out my first survey yesterday about my great experience with Sewickley Porsche in Pittsburgh. If I could give this dealership more than a 10, they would rightfully deserve it! I have never dealt with this dealer as I am from the West Coast and heading back cross country in a few weeks.
I had a small error code and just wanted to have the dealer run through the car with an inspection to possibly catch anything I may have missed and put it on the scanner to judge general health prior to setting out on a 5K journey. The super service manager, Duane Smith, got me in a few days notice and ran the car through the inspection while I waited. Whole process took less than 3 hours or so and aside from a cracked windshield washer hose, the car got a clean bill of health. They topped off fluids, checked tire pressures, reset oil and brake service intervals (work I had done prior to shipping the can back East from Reno) and cleared the few misc faults. All told it cost me $236 plus a few parts, not bad for piece of mind on a long haul.
All in all, this is a top notch dealership and service team for sure and this is what true service is about. I received an email from the dealership requesting my opinion on the service visit and I also received a personal email from the service manager, Duane, thanking me for stopping in and saying he was glad to part of my journey. I have never been treated at any dealership like this and I wasn't even a customer, just a fellow Porsche owner passing through the area. Duane should be working for PNA training dealerships!
TRUE customer oriented dealerships do exist, even today!
I had a small error code and just wanted to have the dealer run through the car with an inspection to possibly catch anything I may have missed and put it on the scanner to judge general health prior to setting out on a 5K journey. The super service manager, Duane Smith, got me in a few days notice and ran the car through the inspection while I waited. Whole process took less than 3 hours or so and aside from a cracked windshield washer hose, the car got a clean bill of health. They topped off fluids, checked tire pressures, reset oil and brake service intervals (work I had done prior to shipping the can back East from Reno) and cleared the few misc faults. All told it cost me $236 plus a few parts, not bad for piece of mind on a long haul.
All in all, this is a top notch dealership and service team for sure and this is what true service is about. I received an email from the dealership requesting my opinion on the service visit and I also received a personal email from the service manager, Duane, thanking me for stopping in and saying he was glad to part of my journey. I have never been treated at any dealership like this and I wasn't even a customer, just a fellow Porsche owner passing through the area. Duane should be working for PNA training dealerships!
TRUE customer oriented dealerships do exist, even today!
#52
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Joined: Jun 2017
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From: Willow Grove, PA
I just filled out my first survey yesterday about my great experience with Sewickley Porsche in Pittsburgh. If I could give this dealership more than a 10, they would rightfully deserve it! I have never dealt with this dealer as I am from the West Coast and heading back cross country in a few weeks.
I had a small error code and just wanted to have the dealer run through the car with an inspection to possibly catch anything I may have missed and put it on the scanner to judge general health prior to setting out on a 5K journey. The super service manager, Duane Smith, got me in a few days notice and ran the car through the inspection while I waited. Whole process took less than 3 hours or so and aside from a cracked windshield washer hose, the car got a clean bill of health. They topped off fluids, checked tire pressures, reset oil and brake service intervals (work I had done prior to shipping the can back East from Reno) and cleared the few misc faults. All told it cost me $236 plus a few parts, not bad for piece of mind on a long haul.
All in all, this is a top notch dealership and service team for sure and this is what true service is about. I received an email from the dealership requesting my opinion on the service visit and I also received a personal email from the service manager, Duane, thanking me for stopping in and saying he was glad to part of my journey. I have never been treated at any dealership like this and I wasn't even a customer, just a fellow Porsche owner passing through the area. Duane should be working for PNA training dealerships!
TRUE customer oriented dealerships do exist, even today!
I had a small error code and just wanted to have the dealer run through the car with an inspection to possibly catch anything I may have missed and put it on the scanner to judge general health prior to setting out on a 5K journey. The super service manager, Duane Smith, got me in a few days notice and ran the car through the inspection while I waited. Whole process took less than 3 hours or so and aside from a cracked windshield washer hose, the car got a clean bill of health. They topped off fluids, checked tire pressures, reset oil and brake service intervals (work I had done prior to shipping the can back East from Reno) and cleared the few misc faults. All told it cost me $236 plus a few parts, not bad for piece of mind on a long haul.
All in all, this is a top notch dealership and service team for sure and this is what true service is about. I received an email from the dealership requesting my opinion on the service visit and I also received a personal email from the service manager, Duane, thanking me for stopping in and saying he was glad to part of my journey. I have never been treated at any dealership like this and I wasn't even a customer, just a fellow Porsche owner passing through the area. Duane should be working for PNA training dealerships!
TRUE customer oriented dealerships do exist, even today!
Regards,
John Gaydos
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SOUL PERFORMANCE PRODUCTS
Quality Exhaust Solutions, Fair Pricing, and Outstanding Service
John Gaydos- Owner, Performance Specialist
Cell - (484) 883-6197
johng@soulpp.com
Jon Wheel - Marketing Manager
jwheel@soulpp.com
SOUL PERFORMANCE PRODUCTS
Quality Exhaust Solutions, Fair Pricing, and Outstanding Service
John Gaydos- Owner, Performance Specialist
Cell - (484) 883-6197
johng@soulpp.com
Jon Wheel - Marketing Manager
jwheel@soulpp.com