Mfnoel

I tend to do the all 10s, but then I meet with the service manager and tell them that I just did them a favor because I had some real issues but I didn’t share them with Corporate. My thought is this way everyone wins… they get good scores and are grateful, they hear the issues I had and work toward fixing it, and they remain happy with me because I gave them honest feedback directly but gave them good points with their “boss”. This said, I’ve never had anything but exceptional service from the Porsche dealership I go to now… I’ve only done this with Audi and Ford.

rnl

At least Porsche is interested. We also have a Toyota and Toyota could care less about the quality of their dealers' service.

jchasty

If they're using the Net Promotor Score methodology, anything expect 1,2 and 9, 10 gets discarded by the scoring system.

Mfnoel

i guess it depends on the dealer with Toyota… we had a Toyota and Fred Anderson Toyota in Raleigh NC has the best service experience I’ve ever had. They are open from 7am-11pm, have hot fresh baked cookies upon arrival and while you wait, and thoroughly clean your car before giving it back to you… corporate may not care, but the dealership sure did!

PJ Cayenne

I do this too. They treat me like a rock star and they know I am fair. I've bought 3 Porsches from them. Yes, they screw up, but they always fix it. I am in it for the long term, and know my other dealer options are limited unless I eventually go the Indy route. Thankfully problems are few and far between and the service requirements are about once per year. Nothing to get worked up about.

tmarino

I just filled out my first survey yesterday about my great experience with Sewickley Porsche in Pittsburgh. If I could give this dealership more than a 10, they would rightfully deserve it! I have never dealt with this dealer as I am from the West Coast and heading back cross country in a few weeks.

I had a small error code and just wanted to have the dealer run through the car with an inspection to possibly catch anything I may have missed and put it on the scanner to judge general health prior to setting out on a 5K journey. The super service manager, Duane Smith, got me in a few days notice and ran the car through the inspection while I waited. Whole process took less than 3 hours or so and aside from a cracked windshield washer hose, the car got a clean bill of health. They topped off fluids, checked tire pressures, reset oil and brake service intervals (work I had done prior to shipping the can back East from Reno) and cleared the few misc faults. All told it cost me $236 plus a few parts, not bad for piece of mind on a long haul.

All in all, this is a top notch dealership and service team for sure and this is what true service is about. I received an email from the dealership requesting my opinion on the service visit and I also received a personal email from the service manager, Duane, thanking me for stopping in and saying he was glad to part of my journey. I have never been treated at any dealership like this and I wasn't even a customer, just a fellow Porsche owner passing through the area. Duane should be working for PNA training dealerships!

TRUE customer oriented dealerships do exist, even today!

Soul Performance

Duane is an absolute legend, hard to find a nicer and more caring guy in a dealer environment. Working with him over the years has been a pleasure and couldn't recommend him enough.

Regards,
John Gaydos

needmoregarage

I second the motion of Duane Smith for Legendary Service Hall of Fame.
He is a big part of why we stay loyal to Porsche Sewickley.
We are lucky to have a “good guy” dealer with excellent service in our back yard.