Originally Posted by Gordon Shumway

Here is the simple answer. Porsche takes these surveys very seriously, and can be very punitive to dealers. You should never turn one in without giving the dealer the courtesy of trying to make things right, and not blindsiding them. Yeah, that sounds pretty short term, and you don't know if they are just appeasing you, or actually making changes. Weigh all that stuff in relation to who gets punished the most by a bad survey, regardless of your intentions. The short answer here is the sales guy. If he's not the culprit, you should try and find an amenable solution with the dealer before torching them.. That doesn't mean there aren't dealers out there who deserve a good torching.

Then, of course, there is the selfish angle of selling your survey for a few pieces of silver. You'd be surprised what they are willing to give you for a good survey. This happened to me in February at a GMC dealership. The salesman was a young fellow that did a great job, and I didn't want to punish him for the horrible service department. I set up a meeting with the GM to tell him he was about to be torched. He acted appalled by the treatment I received, and shocked me on his make right offer. I had fully intended to torch them, but they gave me a way out w/o killing the salesman. Yeah, I sold my soul for a few pieces of silver.

Originally Posted by n2cars

Words of wisdom from my father. Two things you never screw with ... another man's wife and another man's paycheck. I never fill out negative surveys if it's going to affect someone's livelihood. I stop giving them my business and move on.

Originally Posted by maxpowers

I got a customer satisfaction survey from Porsche and I was brutally honest when filling out. Now that I'm at the end it's asking if I want to share my answers with the dealership and Porsche or make it anonymous. If wrote a lot of negative comments about the service experience and their inability to fix the problems as well as comments made by the service adviser I didn't much care for. I also put down a lot of the negatives about the car in general.

If I share it with the dealer and Porsche I'm afraid the dealer will retaliate by giving me worse service going forward and when the warranty is over will rip me off. If I keep it anonymous anyone ever see it?

Originally Posted by AnandN

Porsche dealers are no better than Chevy dealers or Volvo dealers. All the same. I bought two brand new Porsches from the same dealer and one experience was great and the other mediocre. The more expensive car was the more miserable experience. I knew which 911 I wanted so could order it without needing any SA input which was uselss (to me) anyway.
Just chalked it up to individuals and their differing personalities. But I did see the same guy spending more time with older couples trying to order Macans and Cayennes. With my 130k MSRP C4S, he couldn't be bothered to even spend 30 minutes on test drives or even actual delivery. And I am a middle-aged guy. People have thier own prejudices and I am not interested in them. I did my research and ordered the car I wanted.
Previous service advisor was excellent. Now there is a new guy who is robotic in person but responds in emails with details. As long as I can get what I want or expect for service, I usually ignore the human factor.

Originally Posted by KWP1911

If you give them less than a 5, they'll call you and ask what they can do better.

I gave my sales guy a 4 on technical knowledge when I bought the Cayenne and the GM called and asked what the problem was.