The perfect way for a dealership to lose 100% of my future service business - Houston
02-11-2015, 04:25 PM
#48
Rennlist Member
Yep, you can have a field day with that survey. When a dealer put 60 miles on my '12 CTS-V that they took joyriding (put it on a rap radio station too) when it was in for basic service, they made the mistake of sending me a GM survey after I RIPPED them in person when I picked up my car (I had checked the mileage increase through OnStar before showing up). Suffice to say, they weren't happy as the service department is graded and compensated somewhat on the survey scores.
It's a big deal for GM dealerships, so I hope it's the same for Porsche.
It's a big deal for GM dealerships, so I hope it's the same for Porsche.
02-11-2015, 07:45 PM
#49
Rennlist Member
It's a big deal for GM dealerships, so I hope it's the same for Porsche.
02-12-2015, 06:34 AM
#50
That 5-10 minutes of your labor would have cost you about $100 if Momentum was billing it out!!!
Those surveys are such a big deal for my BMW dealership, that they have a sweet sounding lady call to see if you will fill it out, and the Service Liaison asks for good grades when I pick up the car.
Those surveys are such a big deal for my BMW dealership, that they have a sweet sounding lady call to see if you will fill it out, and the Service Liaison asks for good grades when I pick up the car.
02-12-2015, 08:28 AM
#51
Drifting
Surveys have become a joke because everyone wants perfect grades and ask for them. I have to fill out surveys for HP support every time they close a case of mine. I always give them perfect grades because the support reps compensation is tied to them and I don't want to make anyone suffer.
02-12-2015, 10:26 AM
#52
Burning Brakes
02-12-2015, 04:59 PM
#55
Rennlist Member
Name, email. I could send a photo of mine in the car.
02-12-2015, 05:03 PM
#56
Instructor
Join Date: Jul 2011
Location: Texas
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Alan I offered to send him photo's from Rennlist members Sam and Mike both posted pic's in the thread I started. he finally sent me one out of there shop
took about 3 weeks to get. If it wasn't for my sales Rep and the GM I would have given them a poor rating.
took about 3 weeks to get. If it wasn't for my sales Rep and the GM I would have given them a poor rating.
02-12-2015, 05:04 PM
#57
02-12-2015, 05:29 PM
#59
Then, this morning I got this email from PCNA basically saying that the dealership had "resolved all of my concerns." Does PCNA really consider a canned email to be sufficient or satisfactory? Not that I would take it any further, but this is ridiculous. There should be an option on this email stating, "Yes the dealer contacted me, but they still suck." I can't accurately select any of these options.
02-12-2015, 05:48 PM
#60
Definitely say you're still not satisfied, unless you are!