991.2 GT3RS Complete Engine Failure & PCNA Response
02-26-2021, 06:17 PM
#46
Sam how’s that beautiful 488 going?
02-26-2021, 06:22 PM
#47
02-26-2021, 06:22 PM
#48
Rennlist Member
I'm sorry if $3500 seems insignificant to you, that it's a rounding error, and you've found it important to tell us twice in this thread that you paid cash for your $230k car. (totally irrelevant to a technical discussion about engine failures) How many car companies do you know actually come out of pocket for cold hard cash? A decade warranty is way over the top for this. Porsche was more than fair in this case. Sell the car. You'll never come to terms with the fact that an extra 2 years and $3500 was incredibly generous when they actually didn't have to do anything at all except fix your broken car.
02-26-2021, 06:26 PM
#49
Rennlist Member
I'm sorry if $3500 seems insignificant to you, that it's a rounding error, and you've found it important to tell us twice in this thread that you paid cash for your $230k car. (totally irrelevant to a technical discussion about engine failures) How many car companies do you know actually come out of pocket for cold hard cash? A decade warranty is way over the top for this. Porsche was more than fair in this case. Sell the car. You'll never come to terms with the fact that an extra 2 years and $3500 was incredibly generous when they actually didn't have to do anything at all except fix your broken car.
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02-26-2021, 08:28 PM
#51
Rennlist Member
Maybe he can find a Vega to drive around in for a few months.
02-26-2021, 08:47 PM
#52
Rennlist Member
If they won’t give you a million dollars, free golf membership and unlimited massages then sell the car
02-26-2021, 09:29 PM
#53
Rennlist Member
you keep saying that it is not about compensation
but you keep implying that the problem is wide spread with the intent almost to justify a class action law suit
what they did is fair , drive the car and you have 4 years to see if the problem recurs , or just sell it and move on
but you keep implying that the problem is wide spread with the intent almost to justify a class action law suit
what they did is fair , drive the car and you have 4 years to see if the problem recurs , or just sell it and move on
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02-26-2021, 10:10 PM
#54
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02-26-2021, 10:18 PM
#55
The question is how widespread is it? That's the point. I have received some PMs from people who have had similar issues. I'm writing to see if others have had the same catastrophic engine failure. I have no interest in a class action law suit. My interest lies in finding out if there is a widespread issue and if so seeking a resolution.
With regard- to the customer service- yes I have higher expectations based on the car. The notion that all they have to do is replace the engine under warranty and be done with it is ridiculous. Car companies have to offer customers cash all the time. They're in the business of selling cars and retaining customers.
With regard to expectations- if you buy an economy ticket and your flight is cancelled for a mechanical reason you get $. If you buy a first class ticket for the same flight and the flight is cancelled for the same mechanical reason you get $$. If you bought a first class ticket and you're a highly profitable frequent flyer, you expect $$+.
I will gladly trade for unlimited massages SDM.
With regard- to the customer service- yes I have higher expectations based on the car. The notion that all they have to do is replace the engine under warranty and be done with it is ridiculous. Car companies have to offer customers cash all the time. They're in the business of selling cars and retaining customers.
With regard to expectations- if you buy an economy ticket and your flight is cancelled for a mechanical reason you get $. If you buy a first class ticket for the same flight and the flight is cancelled for the same mechanical reason you get $$. If you bought a first class ticket and you're a highly profitable frequent flyer, you expect $$+.
I will gladly trade for unlimited massages SDM.
02-26-2021, 10:22 PM
#56
Completely disagree. I now own a car that is worth less and that I now lack confidence in given that there may be a design issue. Losing all power while driving at speed is dangerous. If there is a design defect it's also a safety issue.
Lots of car companies offer cash settlements. PCNA does it all the time. Audi does it all the time esp for RS vehicles, etc, etc. The buyer pool for GT cars is small and it's not easy to expand. Customer acquisition costs are high. Keeping existing customers happy is important.
Lots of car companies offer cash settlements. PCNA does it all the time. Audi does it all the time esp for RS vehicles, etc, etc. The buyer pool for GT cars is small and it's not easy to expand. Customer acquisition costs are high. Keeping existing customers happy is important.
02-26-2021, 11:02 PM
#58
Rennlist Member
Look. It sucks. But the car is fixed. Could there be a diminished value? Arguable but likely beyond Porsche’s limits of liability,
I would tell the dealer to put up or shut up. Let them buy the car at a normal price if you are ready to give it up. Order something else.
Defects happen. That’s why warranties exist.
I would tell the dealer to put up or shut up. Let them buy the car at a normal price if you are ready to give it up. Order something else.
Defects happen. That’s why warranties exist.
02-26-2021, 11:14 PM
#59
Also, Randy Pobst felt the driver aids in the 488 delayed being able to accelerate out of corners.
Would you care to contrast Porsche (which excels in these areas as we know) and Ferrari handling/driver aid execution and brake feel?
Thank you
Last edited by Tompoodie; 02-26-2021 at 11:16 PM.
02-26-2021, 11:41 PM
#60
Engine replacement, extension of warranty and $3500 for 4 weeks, a period that the majority of GT3/GT3RS drivers barely drive the car: sounds like amazing customer service.
OP’s aim of trying to help others in similar situation is commendable. The dissatisfaction at how Porsche responded sounds unreasonable. The resale value may have decreased (not sure in today’s market) but one can argue the company’s take is this was a car made to be driven, not an investment.
OP’s aim of trying to help others in similar situation is commendable. The dissatisfaction at how Porsche responded sounds unreasonable. The resale value may have decreased (not sure in today’s market) but one can argue the company’s take is this was a car made to be driven, not an investment.
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